CARSTAR Palm Avenue Motors

4.9 (132reviews)
98%
2201 Palm Ave,  San Mateo,  CA  94403
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Shop AssistantSparkles

In operation 77 years.

Palm Avenue Motors is a family run business that has been serving the community since 1949. Our goal is provide high quality repairs in a timely matter. We provide a high level customer communication through the repair process including text and emails with pictures with owner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (132)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional repairs, and excellent communication. Many highlight that vehicles were returned looking brand new, with perfect paint matches and exceptional workmanship. Customers frequently commend the friendly, knowledgeable, and caring staff who go above and beyond, including coordinating rental cars and providing proactive updates via calls and texts. Repairs are often completed on or ahead of schedule, with transparency maintained throughout. A few customers noted minor areas for improvement, such as ensuring preferred communication methods are respected, occasional delays due to parts or calibration, and rare quality concerns like visible seams or paint issues - all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... car. They have repaired it twice now, and both times the workmanship has been outstanding. The paint was a perfect match, and you can't even tell where the damage was. I ..." Read more
"Expert work done in a timely manner and a reasonable price. Very friendly business"
"... work needed to be done. When the job was finished, my car looked like the damage never happened. I would recommend CARSTAR to anyone." Read more
"... vehicles with CarStar Palm Ave Motors. Every time, the workmanship is great, but what I appreciate is that they are honest and communicative. I am never left wondering what ..." Read more
"... nice to actually get a phone call with an update! The car was finished before the estimated time and work was great. Thank you" Read more
"Finished before the target date"
"The repair was finished at the exact day and time as promised."
"Paint was not dry on due date"
"A few days later do to parts not coming on time"
"Yes and no. I indicated on one of the forms I signed that I wanted to be contacted via email and not by text. I got a progress message via text ..." Read more
"They sent texts and pictures updating me the entire time."
"... great!!! I felt that I was important to your company. You kept me informed about progress. I will definitely suggest you to friends. Thank you so much." Read more
"They didnt miss anything. They were right on communication the entire process."
"... helpful and friendly and kept me updated on progress. How nice to actually get a phone call with an update! The car was finished before the estimated time and ..." Read more

My Experience

Tim and the repair employees were very professional and showed great care for my vehicle in my time of need. My vehicle was available when i needed most and I am extremely grateful.

Likely to Recommend

Repair Quality

Customer Service

The team was attentive to my situation and did a wonderful job with repair and return a clean and beautiful car. I was very happy.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice prople excellent work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just pick up the car oct5 after being in the shop since July 29. Had a vacation planned from September 27 until October 4 need the car but it wasn't ready very disappointed

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They are great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Production manager Tim as the face of the body shop made the process very effortless and communicated well what was needed. Renting a car during the repairs was also made painless; it’s a good partnership the shop has with Enterprise. Car after the repair shines after the wash.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! Thanks Tim for your assistance

Likely to Recommend

Repair Quality

Tim was great! Very fast and efficient service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great serbice

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

GREAT body work & customer service as always!

Likely to Recommend

Repair Quality

I have used Palm Ave Motors since the 1980s and they have always done good work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely will recommend to friends

Repair Quality

Great service! Very helpful understanding the process. Service with a smile!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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