CARSTAR Avalon Upland

4.8 (264reviews)
98%
1232 W. 9th St.,  Upland,  CA  91786
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Shop AssistantSparkles

At CARSTAR Avalon Upland, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Upland, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (264)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional communication practices, with regular updates via calls and texts throughout the repair process. The quality of workmanship receives outstanding feedback, with many noting their vehicles look brand new after repairs. Timeliness is a major strength, as repairs are frequently completed ahead of schedule. Customer service excellence is highlighted across reviews, with staff described as professional, friendly, and accommodating. The seamless rental car coordination and thorough cleaning of vehicles upon completion add significant value. While most experiences are overwhelmingly positive, a few customers noted minor paint imperfections and one reported a missing personal item, indicating areas for continued attention to detail.
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"... grateful to CarStar Avalon Upland. They provided me with amazing service from beginning to end. I have never had such a positive experience with ..." Read more
"Excellent! 10 stars! Great service great work. from the first phone through completion. I was kept ..." Read more
"The customer service provided was exceptional. Thank you for going above and beyond and making ..." Read more
"A couple of paint drips on the edge of the fender well. Also some rough clear and overspray on the side ..." Read more
"My item went missing and a picture in my car was vandalized"
"Kept me updated all the time. They completed repairs earlier than expected. Will definitely use them again."
"I received the car back 10 days early."
"Repairs were done sooner than estimated. Thank you so much."
"... on the repair. Their communication was great and they finished the repair on time. 5 star service!" Read more
"My car was ready a week and a half before the quoted date."
"I have to say the shop and the office keeps you updated with everything thats going on and if you have any questions, they ..." Read more
"... look great, but the customer service was phenomenal. They called me almost every day to update me on my car and let me know what was happening." Read more
"... repairs to the front end of my vehicle. They provided outstanding communication from start to finish and accommodated my request to pick up my vehicle ..." Read more
"... everyone is nice and welcoming. I especially like how they call you and give you updates on the car. They send an email and call. They really seem to ..." Read more
"The team at CARSTAR Avalon was very receptive and updated me on the progress of my car everyday which I appreciated."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

I am very satisfied with the communication and the service provided! Mr. Milton kept me constantly informed about the progress while the car was in the shop.

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Repair Quality

Customer Service

Returned Clean

My Experience

Professional and expedited service. 100% Satisfied with repair. Thank you

Likely to Recommend

I will refer anybody who asks me about a body shop

Repair Quality

I had a great experience with CARSTAR Avalon Upland. The entire process was smooth from start to finish. The staff was friendly, professional, kept me informed, and the quality of the repairs was excellent. My truck looks great again. Thank you for the outstanding service!

Customer Service

Very professional

Returned Clean

My Experience

Carstar was great, communicated through whole process. Great staff- actually the nicest staff. The woman who runs the office is so sweet and the man who helped me out was great as well.

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Repair Quality

So patient, kind, knowledgeable and helpful. Thank you SO much!

Customer Service

AMAZING

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Milton and Camellia were great! They always gave detailed updates every Tuesday and Thursday and the repairs came out amazing.

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Repair Quality

The repair was great! The paint matches and all the gaps are even throughout the vehicle where the damage were supposed to be.

Customer Service

Great customer service and wonderful attitude. They kept me updated on the days they promised in detail.

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Repair Quality

Great service!!!

Customer Service

Great service!!

Returned Clean

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Repair Quality

Great job. Milton and Camellia was unbelievable.

Customer Service

Returned Clean

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Repair Quality

Thank you!

Customer Service

Excellent customer service

Returned Clean

My Experience

Yes they have great customer service !!!

Likely to Recommend

Would definitely recommend them

Repair Quality

Great service

Customer Service

They did an awesome job my car looks beautiful again would definitely recommend them

Returned Clean

My Experience

Your Auto body shop is the absolute best!!! Your work is absolutely amazing looks like a brand new car. I will Definitely be recommending you to anyone I know who needs work!! Quick and amazing work. Absolutely satisfied with the quality of work!!

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Customer Service

Returned Clean

Likely to Recommend

Mainly due to the customer service. Body work looks great, just the paint finishing that is less than desired.

Repair Quality

A couple of paint drips on the edge of the fender well. Also some rough clear and overspray on the side skirt and lower door.

Customer Service

Excellent customer service and communication.

Likely to Recommend

Repair Quality

My car got fixed earlier than the estimated date. Alma was very communicative with updates. Text updates were helpful too. Thank you.

Customer Service

Alma was very nice and very good in updating me with the process.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Kept me updated all the time. They completed repairs earlier than expected. Will definitely use them again.

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Customer Service

Returned Clean

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Repair Quality

They're awesome and communicative

Customer Service