CARSTAR Bass Collision

4.9 (417reviews)

100%

(281) 445-4444

417 Northville Street, Houston, TX 77037

100%

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417 Northville Street
Houston, TX 77037

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About CARSTAR Bass Collision

See Photos

417 Northville Street
Houston, TX 77037

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 26 years, 16 years at this location.

CARSTAR Bass Collision has over 30 years of experience providing OEM-certified collision repair with a commitment to safety, quality, and customer satisfaction. Our highly trained technicians perform structural repairs, refinishing, advanced diagnostics, ADAS calibrations, wheel alignments, and mechanical repairs using factory repair procedures and state-of-the-art equipment. By offering both collision and mechanical services under one roof, we reduce repair delays while ensuring every vehicle is restored to manufacturer standards. Whether working with insurance companies or customer-pay repairs, we are committed to clear communication, quality workmanship, and returning every vehicle safely to the road.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:00 am - 6:00 pm
Tue	7:00 am - 6:00 pm
Wed	7:00 am - 6:00 pm
Thu	7:00 am - 6:00 pm
Fri	7:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

GM Electric Vehicles

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

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Website

Reviews (417)

Sort By:
Newest
Rating

319 Customers Rated

5 Stars

70.7% Complete

(295)
4 Stars

3.8% Complete

(16)
3 Stars

1.2% Complete

(5)
2 Stars

0.2% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0.5% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than expected after service. The team receives high marks for professionalism, friendliness, and going above and beyond to assist with insurance and other needs. Regular status updates via text messages and phone calls are frequently highlighted as a standout feature, keeping customers informed throughout the repair process. Timeliness is another strength, with several customers noting their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including occasional confusion from front desk responses, longer-than-expected repair times in some cases, and isolated post-repair issues such as scratches, door handle problems, and sensor malfunctions. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Carstar Bass Collision has done great work on my car and have great customer service..Very professional"

"Excellent quality of work! Staff was very friendly and professional. They offered to take me home for my vehicle to be ..." Read more

"My car turned out perfectly, even better than if I had taken it to the dealership. I'm very satisfied with the work they did."

"Great work to the car. Liked the communicated throughout the entire process. Staff is very friendly and repairs ..." Read more

"Excelente servicio muy rápidos y un trabajo perfecto"

"Yes, it was ready earlier than I expected. And they did a great job!"

"Delivered sooner than expected"

"Vehicle is ready ahead of schedule like always."

"Everything from the beginning went well … it was delivered in a timely manner … I Plan to refer family and friends going forward"

"It took a month to change the front and a back bumper. I thought the process would be way faster."

"Constant text messages telling me exactly what I want to know about my vehicle's status."

"Communication is top tier!"

"... was a great choice for the repair on my vehicle. The communication and workmanship they provided was great. Couldnt be more happy." Read more

"... say that it is opened at a certain time, I call and they dont answer" Read more

"always received sms with the status"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Carstar Bass Collision has done great work on my car and have great customer service..Very professional"

"Excellent quality of work! Staff was very friendly and professional. They offered to take me home for my vehicle to be ..." Read more

"My car turned out perfectly, even better than if I had taken it to the dealership. I'm very satisfied with the work they did."

"Great work to the car. Liked the communicated throughout the entire process. Staff is very friendly and repairs ..." Read more

"Excelente servicio muy rápidos y un trabajo perfecto"

"Yes, it was ready earlier than I expected. And they did a great job!"

"Delivered sooner than expected"

"Vehicle is ready ahead of schedule like always."

"Everything from the beginning went well … it was delivered in a timely manner … I Plan to refer family and friends going forward"

"It took a month to change the front and a back bumper. I thought the process would be way faster."

"Constant text messages telling me exactly what I want to know about my vehicle's status."

"Communication is top tier!"

"... was a great choice for the repair on my vehicle. The communication and workmanship they provided was great. Couldnt be more happy." Read more

"... say that it is opened at a certain time, I call and they dont answer" Read more

"always received sms with the status"

Alba (Nissan owner) reviewed 8/10/26

Exelente trabajo y el trato al cliente perfecto les doy un 10

Diogenes (Ford owner) reviewed 8/10/26

100 por ciento que se lo recomiendo a mis amigos

Lenora (Dodge owner) reviewed 8/10/26

Thank you Jason for your politeness and communication with the process of my car repair. 💕💕

Sybil (Toyota owner) reviewed 8/8/26

I was kept updated on work progress. My only complaint is I was told that the car will be ready at a certain date, but it was not until two days after.

Karime (Buick owner) reviewed 8/6/26

Lizzette (Honda owner) reviewed 7/30/26

Excelente trabajo muy amables todos buena atención muy satisfecha recomiendo al 100 son muy profesionales

Teresa (Toyota owner) reviewed 7/29/26

Excellent quality of work! Staff was very friendly and professional. They offered to take me home for my vehicle to be fixed. Very satisfied with them all .

Very friendly and professional

Lane (Toyota owner) reviewed 7/27/26

We have already recommended to others

The team at caster Bass Collision did a great job. The time to complete the job was quick and they kept me informed of the status on a regular basis. Would definitely recommend.

Gustavo (RAM owner) reviewed 7/27/26

Randall (Chevrolet owner) reviewed 7/27/26

I’m recommending a lot of other people to your business because of the excellent service you gave me and because your with the Better Business Bureau. Thanks again for your service and God bless this company.

You all done excellent service, thank you, I have a friend that’s wanting to bring a truck to you all to work on because of the service you gave me.Thanks again for everything you’ve done.

Excellent customer service you gave me.

Alex (Ford owner) reviewed 7/20/26

Great job

Tyshaun (Ford owner) reviewed 7/20/26

Carstar Bass Collision has done great work on my car and have great customer service..Very professional

Luis (Toyota owner) reviewed 7/9/26

La Puerta no cierra bien. La Puerta esta como un cuarto 1/4 mas baja y por eso no cierra bien, y se siente bien pesada nose si es por mucho bondo que le pusiron en la Puerta que pusieron.

Brenda (Chrysler owner) reviewed 7/7/26

Jaime (Mercedes-Benz owner) reviewed 7/6/26

Great Job fixing my car and bringing it back to it’s original condition

Amanda (Audi owner) reviewed 7/6/26

Great work to the car. Liked the communicated throughout the entire process. Staff is very friendly and repairs done in a timely manner

Adriana (Toyota owner) reviewed 7/2/26

Jesus (Chevrolet owner) reviewed 7/2/26

Thank you for your service and support

Very knowledgeable in their work field Job well done

The staff were very helpful and understanding with my concerns

Araceli (Nissan owner) reviewed 6/29/26

Misael (Chevrolet owner) reviewed 6/29/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

CARSTAR Bass Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR Bass Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (417)

319 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean