CARSTAR Elite Collision

4.9 (2,474reviews)

98%

(281) 856-8484

17130 Fm 529, Houston, TX 77095

98%

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17130 Fm 529
Houston, TX 77095

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About CARSTAR Elite Collision

See Photos

17130 Fm 529
Houston, TX 77095

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 18 years.

At CARSTAR Elite Collision we proudly provide the community with top quality automotive repairs to serve our customers for any automotive collision repair needs. We devote and strive to offer the highest in excellent customer service and exceed every customer's expectations. We place our customers needs and their safety at the highest level. Combined with exceptional skills and the latest in advanced technology we ensure your vehicle comes back to you like new and in pre-accident condition.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 6:00 pm
Tue	7:30 am - 6:00 pm
Wed	7:30 am - 6:00 pm
Thu	7:30 am - 6:00 pm
Fri	7:30 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Alfa Romeo

Chrysler

Dodge

Fiat

Genesis

GM Basic

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (2,474)

Sort By:
Newest
Rating

1,888 Customers Rated

5 Stars

67.7% Complete

(1676)
4 Stars

5.3% Complete

(130)
3 Stars

1.2% Complete

(30)
2 Stars

0.9% Complete

(22)
1 Star

0.4% Complete

(11)
< 1 Star

0.8% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently express high satisfaction with the shop's exceptional service quality, communication, and timeliness. Many highlight the outstanding repair work, noting vehicles returned looking brand new with flawless paint matches and precise panel alignment. The proactive communication through daily text updates and phone calls is frequently praised, with customers appreciating being kept informed throughout the entire repair process. Timeliness stands out strongly, with numerous customers noting their vehicles were completed ahead of schedule. The welcoming, professional, and courteous staff atmosphere is repeatedly commended. A few customers noted minor concerns, including parts not attached properly, forgotten components such as antennas, interior cleanliness issues, and occasional delays in receiving estimates or updates. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... confident that my vehicle was in the right hands. The repair itself was nothing short of excellent. When I got my vehicle back, the quality of the work ..." Read more

"From the moment I first walked into Carstar Elite Collision, I knew I was dealing with a team that genuinely cares about their craft and about the people they serve. In an industry where most people only show up after something stressful has happened, they somehow manage to turn that stressful moment into an experience that feels smooth, reassuring, and even impressive. Customer service is where they immediately set themselves apart. From the first interaction, the staff was welcoming, professional, and incredibly attentive. They took the time to walk me through every step of the repair process in clear terms, making sure I understood what was happening with my vehicle and what to expect next. There was never a moment where I felt rushed or brushed off. Every question was answered patiently and thoroughly, and you could tell that transparency and trust are part of how they operate. What truly stood out was their communication. Throughout the entire repair process, I received consistent updates about the progress of my vehicle. Instead of wondering what was going on behind the scenes, they kept me informed at every stage. That level of proactive communication makes a huge difference because it removes the uncertainty that often comes with vehicle repairs. It felt like they respected my time and wanted me to feel confident that my vehicle was in the right hands. The repair itself was nothing short of excellent. When I got my vehicle back, the quality of the work was exceptional. The attention to detail was obvious immediately. The paint match was flawless, the panels were perfectly aligned, and the entire car looked like it had just rolled off the showroom floor. Even the small details were handled with care, which speaks volumes about the pride they take in their workmanship. Another thing that impressed me was the turnaround time. Not only was the repair done right, it was completed earlier than expected. In the world of collision repair, finishing ahead of schedule without sacrificing quality is rare, and it speaks to both the efficiency and the skill of the team working there. They even returned the vehicle detailed and spotless, which was a great finishing touch. It felt less like picking up a repaired car and more like getting back a vehicle that had been fully refreshed and cared for. Experiences like this remind you that great service still exists. Carstar Elite Collision didnt just repair a vehicle. They delivered professionalism, communication, craftsmanship, and genuine customer care from start to finish. If anyone ever finds themselves needing collision repair, this is exactly the kind of shop you hope to find: honest, skilled, efficient, and truly customer focused. I would confidently recommend Carstar Elite Collision to anyone looking for high-quality repairs and a customer experience that goes far beyond expectations." Read less

"... the reckless driving of others. Fortunately for me, CARSTAR does top notch quality damage repair and they will have me as a repeat customer if I ever ..." Read more

"... and easy, and took care of everything! No hassle! Work was done so fast and they even went the extra mile to touch up little areas that werent part of the ..." Read more

"Very satisfied with Carstar Elite. Great customer service and excellent work."

"... is excellent. Loved the auto updates sent by text. Great job on the repair. Thanks so much" Read more

"... guys did an amazing job with such short noticed and it was a very quick turnaround process. I highly recommend you guys and if needed I would ..." Read more

"Nearly a week early!"

"... that was given in not only fixing the problem, but having it ready 2 days ahead of schedule and cleaning the whole car inside and out! Everyone ..." Read more

"My car was ready 5 days early!!"

"My vehicle was promised to be done by Monday and they had it done by Friday the week before"

"Thank you so much, work looks great. Thank you for keeping us updated all along the way. Great communication!! 1010"

"Ive never experienced such thorough communication! Definitely a WOW experience."

"... repair was completed quickly and looks terrific. The communication along the way was great. I knew what was happening and what to expect next. ..." Read more

"From start to finish, CarStar was great. Kept me informed and provided the best customer service. Would highly recommend!"

"Great experience. Fantastic communications, work was done correctly and timely."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... confident that my vehicle was in the right hands. The repair itself was nothing short of excellent. When I got my vehicle back, the quality of the work ..." Read more

"... the reckless driving of others. Fortunately for me, CARSTAR does top notch quality damage repair and they will have me as a repeat customer if I ever ..." Read more

"... and easy, and took care of everything! No hassle! Work was done so fast and they even went the extra mile to touch up little areas that werent part of the ..." Read more

"Very satisfied with Carstar Elite. Great customer service and excellent work."

"... is excellent. Loved the auto updates sent by text. Great job on the repair. Thanks so much" Read more

"... guys did an amazing job with such short noticed and it was a very quick turnaround process. I highly recommend you guys and if needed I would ..." Read more

"Nearly a week early!"

"... that was given in not only fixing the problem, but having it ready 2 days ahead of schedule and cleaning the whole car inside and out! Everyone ..." Read more

"My car was ready 5 days early!!"

"My vehicle was promised to be done by Monday and they had it done by Friday the week before"

"Thank you so much, work looks great. Thank you for keeping us updated all along the way. Great communication!! 1010"

"Ive never experienced such thorough communication! Definitely a WOW experience."

"... repair was completed quickly and looks terrific. The communication along the way was great. I knew what was happening and what to expect next. ..." Read more

"From start to finish, CarStar was great. Kept me informed and provided the best customer service. Would highly recommend!"

"Great experience. Fantastic communications, work was done correctly and timely."

Norbert (Ford owner) reviewed 9/25/26

The service at CARSTAR was excellent. It started with the first person Nancy who was very nice and professional, and the the repair contact person Adrian... I was always kept up to date on the process and repair status. Thanks excellent service..

Worked with Nancy and Adrian , very satisfied

Daniel (Ford owner) reviewed 9/25/26

Efficient, good communication, worked with insurance, able to get OEM part covered instead of used part. Thank you.

William (Buick owner) reviewed 9/24/26

Your people were excellent in every way. We look forward to having time with the car to check everything out. We would recommend you to friends.

Lisa (Toyota owner) reviewed 9/24/26

Great customer service by Adrian Garcia. It was a blessing to work with him.

Definitely will recommend Carstar Elite Collision.

Great service and the repair was done to perfection.

Great customer service. Adrian Garcia was polite, knowledgeable, and friendly.

Xochitl (Toyota owner) reviewed 9/23/26

I had a wonderful experience with CARSTAR Auto Repair. They made the repair process after my collision easy and stress-free, with excellent communication and clear expectations. The team was professional, courteous, and thorough, and I truly felt that my car and I were treated with care and respect.

Ky (Lexus owner) reviewed 9/23/26

Nicholette (Audi owner) reviewed 9/22/26

Alisha (Hyundai owner) reviewed 9/21/26

Jamie (Toyota owner) reviewed 9/21/26

Car doesn’t like the same. The mechanic left a part off during the repairs. Luckily I checked my car before driving off and had a picture of my car before it was hit. The mechanic found the missing part and was able to add it to my bumper but it doesn’t seem to be super secure.

Josie (Toyota owner) reviewed 9/21/26

Brenda (Acura owner) reviewed 9/21/26

Very good service

Dawn (Lexus owner) reviewed 9/18/26

Adrian and the team are AMAZING! He communicated with me the entire time and I was fully apprised of the status of the repairs. I love the outcome of the bodywork done!! Nancy is so kind and genuinely pleasant. The entire environment is calming and hospitable in what could be a very stressful time (needing car repairs).

Ashley (Ford owner) reviewed 9/18/26

Amazing work and customers service. Will continue to come back. 👍👍👍😁

Andrew (Nissan owner) reviewed 9/17/26

Adrian and everyone at Carstar Elite did an amazing job fixing my wife's car. Very professional and communicative.

Corine (Honda owner) reviewed 9/17/26

Repairs were excellent and the color blended seamlessly.

All messages and texts were not responded to but communication was very polite and professional.

Joanne (Honda owner) reviewed 9/14/26

Outstanding service, kindness and care My car looks like it did when I bought it brand new. Thank you

Excellent….very nice kind people.

Brandon (Infiniti owner) reviewed 9/10/26

Sami (Ford owner) reviewed 9/10/26

Yes, I will recommend them to all my friends.

Very good service and high quality job.

Great.

Joseph (Nissan owner) reviewed 9/10/26

The car was repaired faster than I thought it would take. I received updates daily.

A repair well done

Repairs were completed much faster than I thought could happen and before estimated completion date. Communication during the process was very good

My daughter is in med school and due to traffic was about 10 minutes late after closing on a Friday afternoon, but someone was still there to facilitate the process

Jeniffer (Chevrolet owner) reviewed 9/10/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

CARSTAR Elite Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About CARSTAR Elite Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,474)

1,888 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?