Csi Collision Specialist

4.9 (3,114reviews)
96%
5138 Highway 6 North,  Houston,  TX  77084
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Shop AssistantSparkles

In operation 44 years, 36 years at this location.

CSI Collision Specialists offers a Lifetime Written Warranty on all work performed in our facility. As members of the business community we adhere to a code of ethics and pledge honesty, integrity, safety and craftsmanship. All technicians employed hold ASE and I-CAR certificates

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
GM Basic
GM Fleet
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Tesla

Reviews (3,114)

Customers say
Overall Customer Satisfaction
Customers consistently praise CSI Collision for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond. The text message update system is a standout feature, keeping customers informed at every stage. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. A few customers noted minor issues such as loose parts, alignment concerns, or delays, and some felt text updates lacked visual detail. Overall, the vast majority of customers express strong satisfaction and willingness to recommend and return.
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"Outstanding workmanship on the body repair. The quality and attention to detail are exceptional—my vehicle ..." Read more
"... professionalism and attention to detail from start to finish. The repair quality exceeded my expectations — my car looks brand new, as if it just rolled out of the showroom. Communication ..." Read more
"... be happier with the CSI collision repair quality. My hummer looks better than it did when I first brought it. The finishing touches were absolutely amazing from ..." Read more
"Excellent quality work, great communication throughout. I am very satisfied. Used CSI for 20 years now and ..." Read more
"... results. The experience exceeded my expectations. Every detail, from the paintwork to the alignment of the body panels was outstanding. My vehicle looks as good as new." Read more
"... and kept me updated throughout the entire process. The turnaround time was quicker than I expected, and the quality of the repair was excellent—my car ..." Read more
"... doing during different stages of the repair process. My vehicle was ready earlier than expected, which was very impressive." Read more
"Vehicle was ready a few days early!"
"... throughout the process. The car looks perfect, and the repair was completed faster than expected. I highly recommend CSI Collision for anyone needing ..." Read more
"Quality and communication good. Timeline was very long due to procurement of parts."

Likely to Recommend

Repair Quality

Customer Service

My Experience

The service advisor was very professional in explaining the service that needs to be done.

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Very professional and very knowledgeable about what was needed. Went the extra step to make sure I was satisfied with the work. I would use them again for sure.

Customer Service

Returned Clean

My Experience

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My Experience

"Fast, excellent , and efficient service. My car was fixed and ready in no time!"

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Returned Clean

My Experience

Work completed as expected in timely manner

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Repair Quality

I was very pleased with the overall experience; how I was kept in the loop throughout the process, speed & quality of service as well as CSI coordinating with Progressive (insurance). Also extra plus for being able to leave my rental (Enterprise) at the location when picking up my car.

Customer Service

Returned Clean

Likely to Recommend

Taking Fransuas cards to BeSpoke

Repair Quality

Customer Service

Fransuah and Chuck were a pleasure to work with.

Returned Clean

My Experience

Loved the constant updates and loved how clean the car was after service was finished a day early! Not every repair shop gives as much time and attention as I was given!

My Experience

Amazing service and communication. Very fast and organized!

My Experience

Everyone was very professional and helpful keeping me informed about the process on my jeep. My jeep looks better than it did when I bought it . I would recommend you to anyone need repairs on their vehicle.

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Repair Quality

Very body were very professional and they keep me informed of everything that was going on with my jeep

Customer Service

It was great and I recommend them to everyone

Returned Clean

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Repair Quality

Repair looks good. Finished ahead of schedule.

Customer Service

Appreciate the follow up call to check on the service. Thanks for waving the credit card fee. I would not use CSI if you demand the extra charge.

Returned Clean

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Returned Clean

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Returned Clean

My Experience

After discovered noise from the car, CSI ordered the pairs and fix it rightly. Thank you.

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Repair Quality

Very friendly staff, I was sent regular text updating me on the progress.

Customer Service

Likely to Recommend

Repair Quality

I came back for the second time after my Camry because of the quality, especially because I understood that quality is something you take pride in. However, there is still a clear misalignment in the bumper where the accident occurred. After my initial pickup, I had to go for another trip to have the issue checked and repaired again. I waited in the office for two hours because I wanted to make sure the problem was properly resolved. At that time, there was some improvement, but it was still obvious that something was not right. I later realized that the bumper had only been temporarily secured with glue rather than properly repaired. Now, the misalignment is even more noticeable. I expect the bumper to be repaired correctly and professionally, not temporarily covered up or glued into place.

Customer Service

Customer service is good. I take 2 points off because I only received the not-much-information-auto-generated messages like "going to paint department" or "going to paint booth" for a few days. Some pictures should be better.

Returned Clean

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Returned Clean