CARSTAR Bloomington North
In operation 50 years, 44 years at this location.
Carstar Bloomington North (formerly Twin City Auto Body) is part of the Minor Details Automotive Group. Minor Details Automotive Group was a creation from Jason And Erika Zerwas and we continue to serve MN with a family owned and locally operated company. Adding the Carstar Brand gives us the opportunity to serve our customers better with national recognition within the Auto Body/Collision Industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
I like how the car was done , it was returned to me like new. My issue was with the front office. They took the car from me without having parts on stock. That meant I run out my 30 days of rental coverage. That added extra month of waiting to get my car back . The worst part was their failure to communicate with me and let me know what was going on with the car. The guys on the front office were arrogant and dismissive.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really appreciate the customer service and fast service with repairs! Thank you!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair took much longer than initially anticipated. More proactive "heads up"notification on the need for more time as It arose would have been most helpful for planning.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The staff was very friendly and professional.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great service and customer attention.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick repairs, great communication. Will come back if I need to :)
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Although global supply chain delays stretched my repair out to 3 months, I have to say they did a wonderful job. I was nervous about getting it back, but it turned out great!
Customer Service - 3.5/5.0 -
Overall good communication and no bs. A few times they didn't call me back right when they said, but they were always available.
My Experience - 5.0/5.0 -
My vehicle looks better than I thought it would! Friendly staff, great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
This was the worst customer service experience I have ever had in my life. I was told my car would be done in one day. When I received a reminder voicemail again it reiterated that my car would be done in one day. When I called back to confirm, I was told worst-case scenario it would be done on the following day, which was a Friday. On Friday I did not have my car. I had to readjust my schedule so I could accommodate taking my husband to work and making him find someone to drive him home from work since I wasn’t able to. I later called at end of day since I had not received a phone call regarding the status of my car. Only to find out that they had to order another part and it would not be in until Monday. No one had called me to tell me that there was a delay or to apologize for the inconvenience. When I did bring it up to Josh, who I was speaking to on the phone, he became defensive and told me it was illegal to drive in the state of Minnesota without my out my Sideview mirror. I explained to him I was only calling to obtain a status on my car as no one had informed me of such. He then said he hadn’t been in the shop all day and asked who had initially helped me. I informed him it was Justin. He then went on to say that he would have Justin contact me and apologize. It is a week later, I never received that call. Finally on Tuesday I called again inquiring about the status of my vehicle, after having to readjust my schedule again and bring my husband to work and have him coordinate for someone to drive him home. At that time I was told that they had to order a part and were told that it would arrive Monday or Tuesday. On Friday he told me he’d have it by Monday. He told me it would only take 10 minutes to put this part on my car and that they would notify me as soon as the part came in. Still waiting for that phone call as well. Wednesday came, and I got an email from my insurance company telling me that a claim and been processed. I thought why not check their appointment tracker and see if there’s any update. Lo and behold it says my vehicles is ready. No phone call. I proceeded to pick up my vehicle on Wednesday. Finally Thursday I got a text message from them informing me that my vehicle is ready for pick up. Horrible horrible horrible customer service. I was never offered a loaner car or a rental, never apologized to for such an inconvenience, never kept informed of the status of my vehicle. Would never return there. And will be informing my insurance company of this horrible experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Worst experience ever
Returned Clean
My Experience - 5.0/5.0 -
Could have better follow up and giving updates on the status. My car was in two weeks and no phone call. I had to call twice and found out there was a delay in the parts. A courtesy phone call would have been nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin and Josh and the whole team is great. They explained everything to me. Even though I got a wrong color headlamp, they owned the mistake and got it taken care of immediately.
Customer Service - 5.0/5.0 -
Everyone is kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
While working with an employee named joe . He was very aggressive and angry . When I asked him about why the repair is taking longer then expected . He told me in a aggressive matter that if I he wanted to he could make me take back my car while it’s still getting repaired. I have never in my life have been talked to that aggressively by a mechanic. He is the worst mechanic I have ever worked with. He made it seem like it was a blessing for him to fix my car and that me asking a simple question was as if I spit in his face. I am happy with how my car looks like but because of that specific employee I will never in my life return to this store. I would rather never drive again then having to deal with customer service this terrible. If anyone ever asks me about this specific store I will tell them exactly what I am saying right now. Not questions asked worse customer service I have ever had. It has been about little over a month and I am still as angry as I felt when leaving after talking to joe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Efficient,and my car looks new and I’m very satisfied with the job done !
Likely to Recommend - 5.0/5.0 -
I was satisfied with the job done
Repair Quality - 5.0/5.0 -
Excellent job done
Customer Service - 5.0/5.0 -
For their professionalism and efficiency