CARSTAR Cockrell's Collision West
In operation 37 years, 22 years at this location.
If you need auto body repair work in Mobile, you need CARSTAR. Our body shop does the best collision repair in the city. With our high-quality dent repair, we’ve got all you need for an expert auto body repair. At CARSTAR, we provide a full range of auto body repair services, from fixing small dents and scratches to fully restoring your vehicle to its pre-accident state. Whether you’ve been in a collision, experienced storm damage, or simply want to give your car a makeover, we're here to help you get back on the road! Our services feature cutting-edge collision repair technology, highly trained technicians, and exceptional customer service to ensure your complete satisfaction.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was really satisfied. I can't blame them for my car not being fix at the scheduled time. I understood that the parts was going to take awhile to come in. They did a great job
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
There was a lack of communication during the repair process. I was the one that had to initiate calls as to the status of the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was notified that my vehicle was ready on7/14/22. When I arrived they were not able to find my keys and the worker who had them last was out due to Covid, which is very understandable. They called a locksmith the next day on 7/15. I was called again to pick up my vehicle, only to be told when I arrived that they have not contact State Farm for payment so I could not take my car. They also inform me when I arrived that the worker who was looking for the keys the day before has Covid. They failed to advise me if this exposure when they called me the 2nd time and was well aware that I was in direct contact with her. I called the body shop on today 7/18 and was advise that State Farm is a direct Pay, so I could have taken my car on 7/15. I’m currently working from home in order to quarantine, so I used my lunch hour to come and pay my deductible. They were nice enough to take money off for my inconvience. I was given both keys but I let them know I was going to have to come back to get my car because I was driving my rental and had no one to drive my car back. I got off work after closing and got a ride back to the body shop, only to realize that neither my original key nor the new key would start my vehicle. I left both set a keys in the car and it’s still at the shop. This inconvenience is causing me to be in my rental longer and have to pay more money, Not to mentioned since I was exposed to Covid, I’m now starting yo have symptoms . This entire experience has been a complete nightmare. I need the issuer rectified as soon as possible so I can return my rental.
Likely to Recommend - 5.0/5.0 -
I have another SUV that needs paint touch up should be under warranty
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Ok work took over a month to get my car very unhappy with customer service most time they wouldn’t answer the phone when they did they would always say they would call back never would had to contact my insurance company to get responses from they I thought they were very unprofessional
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Not really their fault…shipping delays etc. but it took a good bit longer than expected to get my car back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I’m very happy with having my vehicle back..I’m have no complaints my look really good.
My Experience - 5.0/5.0 -
Friendly and courteous service.