CARSTAR Delray Beach

4.8 (1,283reviews)
96%
245 N Congress Ave,  Delray Beach,  FL  33445
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Shop AssistantSparkles

In operation 22 years, 6 years at this location.

CARSTAR Delray Beach East is a locally owned and operated collision repair facility proudly serving Delray Beach and the surrounding Palm Beach County communities. Our team is committed to providing safe, high-quality repairs and an exceptional customer experience from estimate through vehicle delivery. As an I-CAR Gold Class facility, we invest in advanced training, equipment, and manufacturer-recommended repair procedures to help restore vehicles to pre-accident condition. Our services include collision repair, structural repairs, refinishing, advanced safety system calibrations, and insurance claim assistance. We work with all major insurance carriers and provide clear communication throughout the repair process. Backed by hundreds of positive customer reviews, our reputation is built on quality workmanship, integrity, and personalized service. Our goal is simple: repair every vehicle safely, keep customers informed, and deliver repairs that exceed expectations.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,283)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon completion. The team received strong recognition for professionalism, friendliness, and warm customer service. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Many repairs were completed ahead of schedule, which delighted customers. A few customers noted areas for improvement directly from their experience, including difficulty reaching staff by phone, occasional delays, and isolated concerns about incomplete repairs or cleanliness. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... are absolutely the best. Service is outstanding. Workmanship is outstanding. Quality is outstanding." Read more
"A perfect job! Like the deep keying never happened. Im beyond satisfied."
"Completely satisfied,. Everything was above and beyond my expectations. My car was like new. I cant thank you enough for ..." Read more
"Can't tell any work was done. Paint matched perfectly. Appreciated the progress reports as the job progressed."
"Rude and disrespectful and terrible place to bring my car! Never ever again"
"Almost a week before initial ready date"
"Professionally done, finished two days early, repair looks really great."
"Great customer. Service repair was done sooner than expected time."
"Our car was ready way ahead of the time it was promised."
"Service met expectations and was completed earlier than expected. Discussed small scratch touch up with paint purchased that was promised and not delivered."
"The repair and refinish of my car is remarkable. Carstar kept me informed of progress throughout the process which is also remarkable. I'm very satisfied."
"Daily text messages, letting you know how far along the process your car was"
"... their own. Parts were delayed in shipping but again, they kept me informed throughout the loop." Read more
"Customer service here is excellent. Not what you expect, better!"
"Great communication. Kept promise on work completion and delivery."

My Experience

The repairs were completed in a very timely manner

Likely to Recommend

Repair Quality

Very satisfied with repairs, and the timely manner in which my car was returned

Customer Service

They had a beautiful job on my vehicle and it was done in a very timely manner

Returned Clean

Likely to Recommend

Repair Quality

I think they are great would recommend to anyone

Customer Service

great work

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Professional, communicative, prompt and thorough. Kenya and Pierre are very helpful

My Experience

Likely to Recommend

Repair Quality

They did a good paint and placed the correct part.

Customer Service

Returned Clean

Likely to Recommend

We would highly recommend CARSTAR for repairs. We are very happy that we took our car there.

Repair Quality

You all were awesome from start to finish. I’m so happy that we used you facility. Our car looks fantastic and we are very happy with your work. You couldn’t have been nicer to us. We appreciate how professional and quick you were. Thank you.

Customer Service

Very professional and quick to make our repairs. Everyone was so nice and helpful.

Returned Clean

My Experience

There is a 1” (inch) scratch near passenger car door. Definitely not there prior to CarStar working on my auto. I will call Pierre early next week. Otherwise “A perfect fix.” Great job.

Likely to Recommend

Repair Quality

there was a small 1" scratch by the passenger door. the two people who work the front front were OUTSTANDING.........-

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Received excellent service from the beginning to the end of repair. Kept us notified of the process.

Customer Service

Returned Clean

My Experience

Good work and fast repair

Likely to Recommend

Repair Quality

Fantastic service

Customer Service

So fast professional

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

My Experience

When i first walked in, I was unsure of what to do. Peter and Kenya greeted me, explained the process and helped me with the paperwork involved. The car was done so well and was ready one day earlier than predicted. The work is very professional and I am so happy. Would DEFINITELY recommend you.

Likely to Recommend

Repair Quality

Staff so helpful to me. Work was done one day ahead of schedule. Car looks brand new.

Customer Service

Kenya helped me out with phone calls, so kind and helpful.

Returned Clean

My Experience

The communication was great, throughout the process. Car was ready on time and looked great. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Professional, work is awesome

Likely to Recommend

Great shop

Repair Quality

AWESOME

Customer Service

Great work

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was amazed. You did things I didn’t expect, I was absolutely delighted. I didn’t realize until later in the day. I had so much on my mind. When I got home and finally looked at the car after 5pm and read the list of jobs done, I was blown over. Thank you so much. It is greatly appreciated, I could never thank you enough. 😁🤗😁👍

Likely to Recommend

Definitely recommend

Repair Quality

Completely satisfied,. Everything was above and beyond my expectations. My car was like new. I can’t thank you enough for the lengths you went to. You even replaced the fuel lock cap, touched up paint is an understatement. I’m blown over. Thank you soooooo much. I can’t find enough words to express my appreciation. Thanks a million.

Customer Service

From the first phone call, to walking into the shop and coming back to collect my car, everyone was polite, friendly, and kind. I was treated like a human being and not a number. I felt comfortable and at ease. Thank you for everything.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

My daughter lives down there now and I’m sure she would recommend these guys in a heartbeat

Repair Quality

Drop off was easy made an appointment and a half hour after arriving to the appointment. They had an enterprise pick me up and got my rental car when the car was done. Just left the rental car there and drove off in our shiny car. The daily updates were very nice keeping us up-to-date on where the car was.

Customer Service

Daily updates was a very nice feature

Returned Clean