CARSTAR Douglas Auto Body & Paint
In operation 30 years.
Carstar Douglas Auto Body & Paint specializes in high-quality collision repairs, excellent customer service, and satisfaction in Pasadena, CA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Chinese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout the process and very friendly staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very easy process from start to finish, and was finished a day ahead of schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent! Quick, knowledgeable and responsive. I’m new to the area so it’s great to find a place I can trust.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience with Car star super easy in and out I loved being kept up-to-date with their texts. Car was delivered on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work, and quick
Returned Clean
Likely to Recommend - 5.0/5.0 -
The amount of detail, and work they put in to fixing and repairing your work would have my coming back , but the full car detail is a cherry on top
Repair Quality - 5.0/5.0 -
Brought my car in for damage on the driver door and fender , the repair done to it was amazing, like nothing ever happened. Has for the paint brand new no drip areas, left it looking factory grade
Customer Service - 5.0/5.0 -
I had the pleasure of having Josue work on my vehicle he was very communicative during the process. Also well had letting me know in which process the vehicle was going through and was completed.
Returned Clean
My Experience - 0.0/5.0 -
I got my car today repaired at your shop, but I’ve noticed a couple of issues since then: 1. Gas Pedal: It requires more than twice as much force to press down on the accelerator pedal now. 2. Brake Pedal: There is a noise coming from the brake pedal line. It sounds like a loose piece of metal rattling or scraping. Could you please check what might be causing these issues? Also, if I bring the car back in, can this be diagnosed and fixed on the same day free of charge under warranty/repair guarantee? Looking forward to your quick response. Thank you, 3. There is a high-pitched mechanical noise while driving that never happened before, and it feels very stiff. Also, the rear seat belt buckle is pushed all the way in and completely unusable. How was this vehicle even serviced?
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Do not finish repairing and gave me the car.
Customer Service - 0.5/5.0 -
I have to visit there for fixing again.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved the service and people including the lady at the front desk & Josue. Thank you all!