CARSTAR East Hartford
In operation 52 years.
Doug Kelly, owner of CARSTAR East Hartford (formerly Collision Automotive CARSTAR), started the collision repair company in 1974. Doug's business philosophy can be summed up as "Take care of your customers and everything else will fall in place". CARSTAR is the largest collision repair network in North America, with more than 700 locations in the U.S. and Canada. We are able to serve your insured vehicles, wherever they may be. CARSTAR offers a nationwide warranty. We can count on quality workmanship from every CARSTAR store, enabling us to offer a warranty that is the best in the industry. CARSTAR stores guarantee exceptional customer care throughout the repair process. We are absolutely committed to being our industry's best in tending to customer needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 4:30 pm |
| Tue | 7:00 am - 4:30 pm |
| Wed | 7:00 am - 4:30 pm |
| Thu | 7:00 am - 4:30 pm |
| Fri | 7:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My vehicle was so clean, I was not expecting that at all. When my Dealership services my vehicle they don't even detail clean the car afterwards.
Repair Quality - 5.0/5.0 -
I was absolutely pleased and impressed with service and the job done on my vehicle. The customer service was fabulous; professional and friendly. I wish they were my car dealership.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding job it's not my time using carstar.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Do not contact me and remove me from your email list.
My Experience - 5.0/5.0 -
Excellent service and repairs. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Phil Lombardo very helpful and attentive.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very proffessional, a job well done with savings wherever possible without compromising the finish reults. highly reccomened.
Returned Clean
My Experience - 5.0/5.0 -
JOB WELL DONE..... VERY INFORMATIVE AND POLITE WITH CUSTOMERS. tHANKS
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
First time bringing my Bmw there .the staff are friendly and always send an email of feed back when vechical was done.i give car star 2 thumbs up!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Great
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Although the repair was eventually done completely the fact that no one knew I had an appointment and that my rental was forgotten and then lost in your lit makes me think that I would get my work done somewhere else next time.
Repair Quality - 4.5/5.0 -
I am very happy that my car was completely repaired but I had to bring it back because it wasn't completely fixed the first time.
Customer Service - 3.0/5.0 -
The gentlemen who spoke with me about my car had excellent customer service. However, I had two big problems. When my car was originally repaired I left my geico rental in your lot and was told that Carstar would handle the pick up by geico. Geico called me about four days later asking me when I was going to return their car. I called carstar and not only did they not contact geico, but they said they did not even have the rental in their lot. It took several phone calls on my part and geico's to confirm that yes carstar did actually still have the rental in their lot. Since my car was vibrating after the accident and repair, a wheel bearing was ordered. When the part arrived, an older woman called me to schedule the repair. I told her I would drop it off Sunday night for a Monday repair and that's what I did. However, my car just sat in the lit on Monday because no one knew whose car it was or why it was there. It was worked on on Tuesday. That was a huge inconvenience that you didn't know I had scheduled an apppointment because I had to bring my husband to work at 4:30 am due to my car bring in your parking lot.