CARSTAR Glenoaks Collision Center Eagle Rock

Likely to Recommend - 5.0/5.0 -

Carstar is the best and I’ll definitely be coming back! Katherine was incredibly kind, attentive, and I loved how communicative she was throughout the repairs. Aside from Katherine, thanks to the crew who were top notch with the repairs. Especially one cool gentleman who helped me with some specifics and gave me a recommendation. Loved my experience with Carstar and I’ll be recommending to others as well!

Repair Quality - 5.0/5.0 -

Carstar is the best and I’ll definitely be coming back! Katherine was incredibly kind, attentive, and I loved how communicative she was throughout the repairs. Aside from Katherine, thanks to the crew who were top notch with the repairs. Especially one cool gentleman who helped me with some specifics and gave me a recommendation. Loved my experience with Carstar and I’ll be recommending to others as well!

Customer Service - 5.0/5.0 -

Carstar is the best and I’ll definitely be coming back! Katherine was incredibly kind, attentive, and I loved how communicative she was throughout the repairs. Aside from Katherine, thanks to the crew who were top notch with the repairs. Especially one cool gentleman who helped me with some specifics and gave me a recommendation. Loved my experience with Carstar and I’ll be recommending to others as well!

Returned Clean

My Experience - 5.0/5.0 -

A great timely job. They kept me informed of ststus and when i picked it up it looked like a brand new car. People there are personable A great place

Likely to Recommend - 5.0/5.0 -

I have recommended them and will continue to do so.

Repair Quality - 5.0/5.0 -

Great place great repairs done timely Fair prices. Staff attentive and kept me informed Car looked so good did not remember which side was dsmaged. Great job great folks

Customer Service - 5.0/5.0 -

As stated the staff was excellent kept me informed all through the process.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very professional taking time to explain the process prompt service thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was so thrilled to see my car looking like it came out of the dealership. The team did an exceptional job replacing the front bumper and on top of it went above and beyond to clean and wax my vehicle. It made my day. Will definitely be recommending this location to anyone who needs repairs. Katherine at front reception was also so very kind and accommodating. Thank you Eagle Rock team!

My Experience - 5.0/5.0 -

You guys did a great job. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The service was good, the speed was great, the repairs were even better.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the quick and reliable experience on repairing my stolen tailgate. It made the experience that much better. I also appreciate the extra tip to help keep for any future stolen tailgates. You guys went the extra mile.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Service and communication was amazing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Charming staff, easy drop-off, great communication, and fast turnaround. I appreciated the ride home from staff member Andy and enjoyed discussing our mutual love of manual transmissions!

Likely to Recommend - 5.0/5.0 -

I had never heard of CarStar before now, and I am glad my insurance company suggested it.

Repair Quality - 5.0/5.0 -

Friendly service and fast turnaround!

Customer Service - 5.0/5.0 -

Katherine was the perfect "repair host." She explained everything and kept me informed. Everyone I spoke to was nice (but I did not catch most of their names!).

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We are extremely pleased with the entire proess with Carstar. Our interaction with the entire staff was exceptional. Everyone was professional, courteous and knowledgeable. Catherine is a great interface with clients. We have never dealt with such a competent administrstive person. We are especially pleased that the car was delivered in great shape and on time as promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people; competent and customer oriented. Car delivered on time as promised.

Customer Service - 5.0/5.0 -

See previous commwnt.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I intend to recommend your business at every given opportunity. It’s great to know a place with high standards and that works so professionally (from the front office to the shop) at every turn. Thanks for the great work!

Repair Quality - 5.0/5.0 -

We are completely happy with every aspect of working with you! Thank you.

Customer Service - 5.0/5.0 -

Katherine is absolutely professional, kind, great with follow-through, as well as guiding us through the process. She also communicated very well and in a timely way with the rest of the team, to make sure we could get the car back in time for a long trip. Easy from the first call to picking up the car. Very professional!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Vartan deserves the highest level of recognition for the way he handled my repair from beginning to end at the CARSTAR Glendale location. I was initially hesitant to use CARSTAR Glendale because the other driver’s insurance company recommended the shop as one of its preferred vendors. However, Vartan immediately eliminated every concern I had. He made it clear through his actions that his priority was taking care of me and making sure my vehicle was repaired correctly. He was knowledgeable, professional, honest, patient, and incredibly responsive. He explained the process clearly, answered every question I had, kept me consistently updated, and made sure I was never left wondering what was happening with my car. Vartan also helped coordinate the rental-car process and made everything extremely convenient. What could have been a frustrating and stressful insurance claim became a smooth, organized, and genuinely positive experience because of the way he managed it. The repair itself was outstanding. My car had significant damage to the front bumper, fender, and wheel, yet the entire job was completed in only three days. When I picked it up, the car looked like the accident had never happened. The paint match, body lines, panel alignment, wheel repair, and overall finish were exceptional. The entire team at the CARSTAR Glendale location did incredible work, but Vartan is the primary reason this experience stood out so much. He did not treat me like another claim number or repair order. He treated me like a valued customer and took personal ownership of the entire process. Employees like Vartan are incredibly valuable because they do more than provide good service—they create trust, loyalty, referrals, and a strong reputation for the company. Because of him, I would confidently recommend the CARSTAR Glendale location to my family, friends, and anyone needing collision repair. Vartan represents CARSTAR at the absolute highest level. He deserves to be recognized, appreciated, and rewarded for the exceptional service he provides. Five stars does not feel like enough.

Repair Quality - 5.0/5.0 -

Vartan deserves the highest level of recognition for the way he handled my repair from beginning to end at the CARSTAR Glendale location. I was initially hesitant to use CARSTAR Glendale because the other driver’s insurance company recommended the shop as one of its preferred vendors. However, Vartan immediately eliminated every concern I had. He made it clear through his actions that his priority was taking care of me and making sure my vehicle was repaired correctly. He was knowledgeable, professional, honest, patient, and incredibly responsive. He explained the process clearly, answered every question I had, kept me consistently updated, and made sure I was never left wondering what was happening with my car. Vartan also helped coordinate the rental-car process and made everything extremely convenient. What could have been a frustrating and stressful insurance claim became a smooth, organized, and genuinely positive experience because of the way he managed it. The repair itself was outstanding. My car had significant damage to the front bumper, fender, and wheel, yet the entire job was completed in only three days. When I picked it up, the car looked like the accident had never happened. The paint match, body lines, panel alignment, wheel repair, and overall finish were exceptional. The entire team at the CARSTAR Glendale location did incredible work, but Vartan is the primary reason this experience stood out so much. He did not treat me like another claim number or repair order. He treated me like a valued customer and took personal ownership of the entire process. Employees like Vartan are incredibly valuable because they do more than provide good service—they create trust, loyalty, referrals, and a strong reputation for the company. Because of him, I would confidently recommend the CARSTAR Glendale location to my family, friends, and anyone needing collision repair. Vartan represents CARSTAR at the absolute highest level. He deserves to be recognized, appreciated, and rewarded for the exceptional service he provides. Five stars does not feel like enough.

Customer Service - 5.0/5.0 -

Vartan deserves the highest level of recognition for the way he handled my repair from beginning to end at the CARSTAR Glendale location. I was initially hesitant to use CARSTAR Glendale because the other driver’s insurance company recommended the shop as one of its preferred vendors. However, Vartan immediately eliminated every concern I had. He made it clear through his actions that his priority was taking care of me and making sure my vehicle was repaired correctly. He was knowledgeable, professional, honest, patient, and incredibly responsive. He explained the process clearly, answered every question I had, kept me consistently updated, and made sure I was never left wondering what was happening with my car. Vartan also helped coordinate the rental-car process and made everything extremely convenient. What could have been a frustrating and stressful insurance claim became a smooth, organized, and genuinely positive experience because of the way he managed it. The repair itself was outstanding. My car had significant damage to the front bumper, fender, and wheel, yet the entire job was completed in only three days. When I picked it up, the car looked like the accident had never happened. The paint match, body lines, panel alignment, wheel repair, and overall finish were exceptional. The entire team at the CARSTAR Glendale location did incredible work, but Vartan is the primary reason this experience stood out so much. He did not treat me like another claim number or repair order. He treated me like a valued customer and took personal ownership of the entire process. Employees like Vartan are incredibly valuable because they do more than provide good service—they create trust, loyalty, referrals, and a strong reputation for the company. Because of him, I would confidently recommend the CARSTAR Glendale location to my family, friends, and anyone needing collision repair. Vartan represents CARSTAR at the absolute highest level. He deserves to be recognized, appreciated, and rewarded for the exceptional service he provides. Five stars does not feel like enough.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience. Repaired everything well and really quickly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Raving about them

Repair Quality - 5.0/5.0 -

The staff and service at Carstar are amazing! Such a huge help and relief after an unexpected inconvenience. They made the process so smooth and I felt well taken care of. My car came out perfect and in such a short amount of time! Many many stars!

Customer Service - 5.0/5.0 -

Amazing staff and service in a crazy short amount of time. My car looks brand new and runs perfectly. Somehow they made an inconvenience almost feel like a luxury. Thankful to everyone at Carstar and for connecting me with the sweet staff for my rental as well.

Returned Clean