CARSTAR Grand Avenue
4723 W. Grand Avenue,
Chicago,
IL
60639
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
CARSTAR GRAND AVENUE is a family owned CARSTAR franchise that has been serving the Chicagoland area since it's inception in 1944! First and foremost our goal is to serve YOU, our valued client, and produce excellent repairs on your vehicle on a timely basis. We are in business to serve YOU!
Services
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 11:00 am |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, professional staff, and excellent customer service. Many highlight that vehicles were returned looking brand new, with repairs completed thoroughly and efficiently. Timeliness is frequently commended, with several customers noting their vehicles were ready ahead of schedule. Communication throughout the repair process is widely appreciated, with customers mentioning regular updates via calls and texts that kept them informed at every stage. A few customers noted areas for improvement, including delays beyond the estimated timeframe, minor finishing issues, and one concern about vehicle use during the repair period, as mentioned directly in their feedback.
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Service Quality
"I could not have had a better experience! The team was incredibly communicative and I was aware of every step in the process. They also ensured that ..."
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"Friendly, efficient, willing to go above and beyond"
"... informed of the process of my repairs as promised. There work quality was grate. The best part was that they finished the work before the due date. I would ..."
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"Very good work done I was able to feel the trust getting my car fixed from the crash. I love how they ..."
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"Poorly installed headlights assembly and still didn't get it right"
"The repairs were quick, I was told status at ever stage of process"
"Phone calls and text messages"
"They are grate they kept me informed of the process of my repairs as promised. There work quality was grate. The best ..."
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"They kept me looped during all times."
"... the customer service team was friendly and helpful, I wish they wouldve communicated sooner regarding the delays on my vehicle."
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Ana
(Infiniti owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Coco
(Nissan owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Catherine
(Jeep owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Anton
(Audi owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gregory
(GMC owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0 -
Overall service was very nice
Repair Quality - 5.0/5.0 -
No complaints
Customer Service - 5.0/5.0
Returned Clean
Alexandra
(Toyota owner)
reviewed 7/10/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Lavern
(Volkswagen owner)
reviewed 7/10/26
Likely to Recommend - 5.0/5.0 -
As long as this crew is there and Mr Brian it’s very likely I will recommend
Repair Quality - 5.0/5.0 -
I heard great things about this this facility but they didn’t tell the whole story. This place is awesome in on a Monday morning and out on Friday afternoon. Looking good never knew it was hit. Thank you to Brian and his crew.
Customer Service - 5.0/5.0
Returned Clean
Yalda
(Mercedes-Benz owner)
reviewed 7/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Annette
(GMC owner)
reviewed 7/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Julio
(Toyota owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tina
(Honda owner)
reviewed 7/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and quick repairs.
Customer Service - 5.0/5.0
Lorraine
(Jeep owner)
reviewed 7/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Frankie
(Honda owner)
reviewed 6/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent. Timing was perfect. Satisfied with the damage that was resolved. Great and professional work overall also my car came out super clean smelled really good inside and it was back to brand new. Overall great experience and I highly recommend for future customers.
Customer Service - 5.0/5.0
Peter
(Ford owner)
reviewed 6/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Florentino
(Honda owner)
reviewed 6/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0 -
Very good job
Returned Clean
Alejandro
(Toyota owner)
reviewed 6/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!!
Customer Service - 5.0/5.0
Returned Clean
Carmelo
(Kia owner)
reviewed 6/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and very helpful and friendly
Customer Service - 5.0/5.0 -
I would recommend them to friends and family
Jonathan
(Mazda owner)
reviewed 6/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Enory
(Subaru owner)
reviewed 5/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Elma
(Chevrolet owner)
reviewed 5/29/26