CARSTAR Imperial Auto Works

4.9 (1,676reviews)

99%

(847) 679-6800

3620 Oakton St, Skokie, IL 60076

99%

See Photos

3620 Oakton St
Skokie, IL 60076

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About CARSTAR Imperial Auto Works

See Photos

3620 Oakton St
Skokie, IL 60076

Get Directions Website Email

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 29 years.

Complete Auto body repair, mechanical, assistance setting up rental, loaner program. CARSTAR Imperial has relationships and works with all major insurance companies. Have been serving the community with quality repairs for over thirty years. Imperial will handle all aspects of your vehicles repair and communications with insurance company once claim has been filed and insurance has accepted liability.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish
Russian

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (1,676)

Sort By:
Newest
Rating

1,646 Customers Rated

5 Stars

91.9% Complete

(1541)
4 Stars

4.6% Complete

(77)
3 Stars

0.4% Complete

(7)
2 Stars

0.2% Complete

(3)
1 Star

0.3% Complete

(5)
< 1 Star

0.8% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The front office team is frequently highlighted for being professional, friendly, and responsive. Communication throughout the repair process is a major strength, with customers appreciating regular phone and text updates. Many were pleasantly surprised when their vehicles were completed ahead of schedule. A small number of customers noted isolated concerns around incomplete repairs or communication gaps, but these appear to be exceptions. Overall, the shop earns strong loyalty, with many customers returning and actively recommending it to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... my car looks great. No complaints whatsoever just excellent, high-quality service from start to finish!" Read more

"Stellar customer service and 5 Star repair mastery! My car looks brand new!"

"The repair work was amazing; my car looked brand new! The staff was very friendly, transparent, and helpful ..." Read more

"... damaged two doors — but youd never know it now. The repair work was excellent, with seamless panel alignment and paint matching. Communication was clear throughout, ..." Read more

"Great service, excellent workmanship, and friendly people."

"Pleasantly surprised to be able to pick my car up a few days earlier than the estimate"

"The service was excellent. The repair was made faster than they had planned. Literally, it was finished in half the time everybody ..." Read more

"... my car back and in great condition very quickly. They estimated a week and I had my car back in 2 days!" Read more

"It was early!! And they worked it out so it was repaired while I was out of town for work."

"Timing was great compared to other places I've worked with"

"Customer service is timely, friendly, helpful, kind, and always professional."

"... if it was an option. Really pleased with how I was regularly kept up to date on the progress of my repair" Read more

"... pleased with their work. It was fast and well done. Great communication, they were updating me with my car every step of the way." Read more

"The communication by everyone here is superb!"

"The entire process was hassle-free. Any questions that I might have had were answered quickly, explanations were clear."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication