CARSTAR Imperial Auto Works

5.0 (1,696reviews)

99%

(847) 679-6800

3620 Oakton St, Skokie, IL 60076

99%

See Photos

3620 Oakton St
Skokie, IL 60076

Get Directions Website Email

About CARSTAR Imperial Auto Works

See Photos

3620 Oakton St
Skokie, IL 60076

Get Directions Website Email

In operation 29 years.

Complete Auto body repair, mechanical, assistance setting up rental, loaner program. CARSTAR Imperial has relationships and works with all major insurance companies. Have been serving the community with quality repairs for over thirty years. Imperial will handle all aspects of your vehicles repair and communications with insurance company once claim has been filed and insurance has accepted liability.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish
Russian

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

GM Basic

Hyundai

I-Car

Jeep

Kia

Ram

Call

Website

Reviews (1,696)

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Rating

1,666 Customers Rated

5 Stars

91.9% Complete

(1559)
4 Stars

4.7% Complete

(79)
3 Stars

0.4% Complete

(7)
2 Stars

0.2% Complete

(3)
1 Star

0.3% Complete

(5)
< 1 Star

0.8% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for professionalism, friendliness, and keeping customers regularly informed throughout the repair process. Timeliness is a standout strength, with numerous customers delighted that repairs were completed ahead of schedule. Several customers highlighted the seamless, hassle-free experience including rental car coordination. A small number of customers noted areas for improvement such as occasional cleanliness concerns, communication gaps, and minor unresolved repair details, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"Stellar customer service and 5 Star repair mastery! My car looks brand new!"

"... my car looks great. No complaints whatsoever just excellent, high-quality service from start to finish!" Read more

"... repair work was amazing; my car looked brand new! The staff was very friendly, transparent, and helpful throughout the entire process." Read more

"Great service, excellent workmanship, and friendly people."

"Repair was good but for customer service and interacrion, I would rate 0"

"Pleasantly surprised to be able to pick my car up a few days earlier than the estimate"

"The service was excellent. The repair was made faster than they had planned. Literally, it was finished in half the time everybody ..." Read more

"... my car back and in great condition very quickly. They estimated a week and I had my car back in 2 days!" Read more

"... for it to be repaired. To my surprise and delight, it was ready on the morning of September 5!" Read more

"... annoying situation car repairs way more bearable. Done great, efficiently, and in record time. Highly recommend!" Read more

"Customer service is timely, friendly, helpful, kind, and always professional."

"Excellent communications and updates throughout the repair process! Simply amazing and awesome service!"

"... with seamless panel alignment and paint matching. Communication was clear throughout, and the car was ready when promised. The fact that I keep coming back says it all. Highly ..." Read more

"... professional, completed work in a timely manner, and provided clear and consistent communication throughout the process." Read more

"... pleased with their work. It was fast and well done. Great communication, they were updating me with my car every step of the way." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication