CARSTAR Grand Avenue

4.9 (780reviews)

98%

(773) 486-2131

4723 W. Grand Avenue, Chicago, IL 60639

98%

See Photos

4723 W. Grand Avenue
Chicago, IL 60639

Get Directions Website

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About CARSTAR Grand Avenue

See Photos

4723 W. Grand Avenue
Chicago, IL 60639

Get Directions Website

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

CARSTAR GRAND AVENUE is a family owned CARSTAR franchise that has been serving the Chicagoland area since it's inception in 1944! First and foremost our goal is to serve YOU, our valued client, and produce excellent repairs on your vehicle on a timely basis. We are in business to serve YOU!

Services

Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 11:00 am

* Holiday hours may differ.

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Reviews (780)

Sort By:
Newest
Rating

780 Customers Rated

5 Stars

94.5% Complete

(737)
4 Stars

4.2% Complete

(33)
3 Stars

0.8% Complete

(6)
2 Stars

0% Complete

(0)
1 Star

0.1% Complete

(1)
< 1 Star

0.4% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its high-quality repairs, professional staff, and excellent customer service. Many highlight that vehicles were returned looking brand new, with repairs completed thoroughly and efficiently. Timeliness is frequently commended, with several customers noting their vehicles were ready ahead of schedule. Communication throughout the repair process is widely appreciated, with customers mentioning regular updates via calls and texts that kept them informed at every stage. A few customers noted areas for improvement, including delays beyond the estimated timeframe, minor finishing issues, and one concern about vehicle use during the repair period, as mentioned directly in their feedback.

Select to learn more

Service Quality
Communication

"I could not have had a better experience! The team was incredibly communicative and I was aware of every step in the process. They also ensured that ..." Read more

"Friendly, efficient, willing to go above and beyond"

"... informed of the process of my repairs as promised. There work quality was grate. The best part was that they finished the work before the due date. I would ..." Read more

"Very good work done I was able to feel the trust getting my car fixed from the crash. I love how they ..." Read more

"Poorly installed headlights assembly and still didn't get it right"

"The repairs were quick, I was told status at ever stage of process"

"Phone calls and text messages"

"They are grate they kept me informed of the process of my repairs as promised. There work quality was grate. The best ..." Read more

"They kept me looped during all times."

"... the customer service team was friendly and helpful, I wish they wouldve communicated sooner regarding the delays on my vehicle." Read more

Service Quality
Communication

Service Quality
Communication

"I could not have had a better experience! The team was incredibly communicative and I was aware of every step in the process. They also ensured that ..." Read more

"Friendly, efficient, willing to go above and beyond"

"... informed of the process of my repairs as promised. There work quality was grate. The best part was that they finished the work before the due date. I would ..." Read more

"Very good work done I was able to feel the trust getting my car fixed from the crash. I love how they ..." Read more

"Poorly installed headlights assembly and still didn't get it right"

"The repairs were quick, I was told status at ever stage of process"

"Phone calls and text messages"

"They are grate they kept me informed of the process of my repairs as promised. There work quality was grate. The best ..." Read more

"They kept me looped during all times."

"... the customer service team was friendly and helpful, I wish they wouldve communicated sooner regarding the delays on my vehicle." Read more

Luisa (Kia owner) reviewed 8/27/26

Nice service and the final result of my car is perfect!!!

Really kind people

Maria (Honda owner) reviewed 8/24/26

Yo lo recomiendo un 100%

Son unos excelentes y profesionales en su trabajo

Muy satisfecho

Latasha (Ford owner) reviewed 8/21/26

Terrance (Jeep owner) reviewed 8/18/26

Great customer service

Stephanie (Chevrolet owner) reviewed 8/17/26

Everyone was very nice and always kept me updated on my vehicle. The work done on my vehicle was top notch. Brian was very nice and communicated well about the status of my vehicle. The car was cleaned out and smelled really nice. I highly recommend if you need any auto body work done.

Amanda (Honda owner) reviewed 8/17/26

The team was excellent. Great communicators. Incredibly kind and thorough. Explained everything very well. Did the work very fast.

All was excellent. great communicators. Brian was wonderful

Judith (Volvo owner) reviewed 8/12/26

Car looks great Great service beginning to end

Efficient pleasant service

Paris (Lexus owner) reviewed 8/12/26

Ana (Infiniti owner) reviewed 8/10/26

Coco (Nissan owner) reviewed 8/4/26

Great customer service

Catherine (Jeep owner) reviewed 7/24/26

Anton (Audi owner) reviewed 7/20/26

Gregory (GMC owner) reviewed 7/16/26

Overall service was very nice

No complaints

Alexandra (Toyota owner) reviewed 7/10/26

Lavern (Volkswagen owner) reviewed 7/10/26

As long as this crew is there and Mr Brian it’s very likely I will recommend

I heard great things about this this facility but they didn’t tell the whole story. This place is awesome in on a Monday morning and out on Friday afternoon. Looking good never knew it was hit. Thank you to Brian and his crew.

Yalda (Mercedes-Benz owner) reviewed 7/10/26

Annette (GMC owner) reviewed 7/7/26

Julio (Toyota owner) reviewed 7/6/26

Tina (Honda owner) reviewed 7/3/26

Great service and quick repairs.

Lorraine (Jeep owner) reviewed 7/1/26

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

CARSTAR Grand Avenue

About CARSTAR Grand Avenue

Reviews (780)

780 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean