CARSTAR Hayward Collision Repair
In operation 14 years.
We are a family , animal, everybody friendly collision repair facility located less than a mile off of 880. We service all insurance , as well as have contractual relationships with a few well known insurance and fleet companies. We go above and beyond the call of duty to accommodate your vehicle and service needs. Open Monday to Friday 8 to 530pm. Saturday by appointment for estimates only. Our technicians our certified for all repair departments. From our family to yours, we are here for you with any questions you may have.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 9:00 am - 2:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
John and Angela , were a complete pleasure to work with . Angela made the beginning process very simple and easy , John kept me updated with everything and explained things clearly for me .
Likely to Recommend - 5.0/5.0 -
They did a really good job with paint work ! Want to bring it back to fix the paint on my mirrors .
Repair Quality - 4.5/5.0 -
Angela and John were amazing . Angela made the beginning process extremely easy and clear , John followed up with me with the whole process . Only additional comment I have was for a noise that occurred once I picked up my car , but John corrected it within a few hours. Would have given a 10 but the part they told that could have been a wheel bearing issue was really just a loose bolt, I think could have been fixed on the spot .
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were excellent in communication to keep us informed of when our car would be moving through the stages of repair and ultimately ready for pickup. They did a great job with the body work and the car looks restored back to its original condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job bringing the car back to its original condition and keeping us updated on progress. And they have the best, most responsive and friendly staff!
Customer Service - 5.0/5.0 -
See previous answer
My Experience - 5.0/5.0 -
John was very knowledgeable and kind. Appreciate it yall. Both him and angela need a raise
Likely to Recommend - 5.0/5.0 -
Definitely will recommend to family and friends
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole experience was top notch. The quality of the service was outstanding. If I ever need a shop, CARSTAR will be my first choice.
Customer Service - 5.0/5.0 -
Great customer service, respectful and friendly. They are professionals.
My Experience - 5.0/5.0 -
Communication was excellent, as was the quality of service and work. Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and great work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I just picked up my car from CARSTAR yesterday and I can't recommend John enough. From start to finish, he provided top-notch customer service. He walked me through the entire repair process, explained everything clearly, and kept me updated every step of the way, so I always knew what was going on with my car. John truly went above and beyond to make the experience as stress-free as possible. You can tell he genuinely cares about his customers and takes pride in his work. When I picked up my car, it looked amazing. Not only was the repair done beautifully, but it had also been washed and waxed, which was such a nice surprise. If you need collision repairs, I highly recommend asking for John. He made what could have been a stressful experience incredibly smooth, and I couldn't be happier with the service I received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Exelente servicio muy atentos y siempre comunicándome lo q se le haría al carro
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were so nice
My Experience - 5.0/5.0 -
Awesome job front office and the people that worked on the car I appreciate everything and thank you
Likely to Recommend - 4.0/5.0 -
Thank you for your service
Repair Quality - 4.0/5.0 -
Thank you for your service
Customer Service - 4.0/5.0 -
Thank you.\nFor your service
Returned Clean
My Experience - 5.0/5.0 -
The service provided was extremely professional and friendly. They answered all our questions. Turn around time for our car to get repaired was pretty fast. We also appreciate the daily updates. We would highly recommend to friends and family who are in need of collision car repair shop. They are top notch! We left very satisfied!
Likely to Recommend - 5.0/5.0 -
Highly recommend this shop for great quality service on my vehicle and the outstanding customer service!
Repair Quality - 5.0/5.0 -
Totally satisfied with the repairs.
Customer Service - 5.0/5.0 -
Great customer service from the Mananger John and Amanda. Everyone we encountered was very professional and personable which made the process more easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My CARSTAR Hayward Collision experience went really well. Communication was great! Updated me about my car and answered all the questions I had. Handled my car with care and made sure everything was good and safe.
My Experience - 5.0/5.0 -
I’m satisfied with the repair, but not as satisfied as when I got my car back. I first had to rush picking up my car thinking it would be alright to pick up tomorrow, but the owner explained it was an insurance issue. The repair was good, the paint looks nice and car is clean on the outside. But my backseat was messy than how I left it. I told John when I dropped it off I have a lot of stuff in the back so they don’t need to clean, but explained it was complementary and they would just go around it. Instead everything I had on the floors was all on my backseat. They vacuumed everywhere except the floor behind the driver seat and let their dirty rag.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The crew in CARSTAR knew how to handle my car claim and did an excellent job of communicating with me and giving me updates on every little details.