CARSTAR Island Automotive and Collision

4.8 (371reviews)
96%
13a Lucon Drive,  Deer Park,  NY  11729
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Shop AssistantSparkles

In operation 5 years.

We offer Complete Collision and Mechanical Repairs for any need, personal or insurance. We work with all makes, models and years. We will work with all Insurance companies to make sure your collision repair process is stress free at all times. We offer a limited life time warranty with all body and paint repairs. Please come on by and get a free estimate!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
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Reviews (371)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The front office team received frequent commendations for being friendly, professional, and highly responsive. Regular text and phone updates throughout the repair process were widely appreciated, making the experience stress-free. Timeliness was a strong point, with several customers noting their vehicles were ready ahead of schedule. A few customers noted areas for improvement, including inconsistent communication during longer repairs, minor cleanliness issues inside vehicles, and one instance of a color mismatch on a replaced bumper. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"I couldn't be any happier with my car !!! They did such a phenomenal job not only repairing my car but when the extra mile in cleaning it up. It looks ..." Read more
"Amazing service from beginning to end. High quality work and staff"
"They are top notch and curteous body shop. Pretty prompt and excellent work"
"New bumper doesnt match the color of the old or the rest of the car Battery was dead on pickup. My battery that is less ..." Read more
"Customer was called to pickup the car, but the work was not completed."
"... job on my car I'm very satisfied with the work and I brought my car on a Monday and it was ready Friday excellent 👌🏽" Read more
"... was appraised on it's status in a timely manner. My vehicle was ready as promised." Read more
"... updates for days. ETA to fix my car kept changing. Car missed original ETA by 9 days" Read more
"Originally promised for 362026; finally picked up car on 3242026"
"It was ready way ahead of schedule which i appreciated!!"
"The communication about my repairs was extremely poor. No updates for days. ETA to fix my car kept changing. Car missed original ..." Read more
"... courteous, efficient, professional, informative. I was informed of every phase of my vehicle's repair. My Jeep was amazing upon pickup. I would recommend ..." Read more
"... estimate, communication with the insurance company, updates by text on the progress of the repair and coordination of a rental car. Every employee I dealt with was ..." Read more
"Amazing customer service the front desk was great about communicating the status of the repair of my car and made the pickup process super easy as well!! Thank you!"
"... the front desk helped me by answering my questions, they kept me informed on a daily basis." Read more

My Experience

Likely to Recommend

i already have

Repair Quality

Great People work here

Customer Service

Once again the best!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Couldn’t pay me enough to have work done here again.

Repair Quality

New bumper doesn’t match the color of the old or the rest of the car Battery was dead on pickup. My battery that is less than a year old….Needed a jump.

Customer Service

She was very nice but not very knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Thanks

Repair Quality

Great job thank you

Customer Service

Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

No communication in regards to finish date being changed for earlier pick up When coming from another state for pick up

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They are top notch and curteous body shop. Pretty prompt and excellent work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs to my car were done quickly and with good quality. Insurance process was all taken care of and communication on the job status was excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My car looks brand new. Very nice people work there. Take care.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

One word AMAZING

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding work on my car, they cleaned it inside and out after work was finished. I’m completely satisfied all around from the front desk to the back.

Likely to Recommend

Repair Quality

Awesome all around, the best from the front desk to the mechanics. My car looks great and they even cleaned and armoral the entire car. If I could give 20 stars I would

Customer Service

The front desk ladies are fabulous and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Looks like new.

Customer Service

Everyone was very nice.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Body repair is always stressful, but Carstar was amazing. From beginning to end. Thorough and professional. Highly recommend them.

Likely to Recommend

Best body shop i have ever worked with.

Repair Quality

Amazing service from beginning to end. High quality work and staff

Customer Service

Front office staff were amazing. They kept me up to date on progress being made.

Kept me Informed?

Yes

Ready on Time?

Yes

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