CARSTAR LA Habra Collision & Glass Center

4.8 (2,818reviews)
97%
2061 E Lambert Rd,  La Habra,  CA  90631
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Shop AssistantSparkles

In operation 17 years.

CARSTAR La Habra, located in North Orange County is an insurance approved facility. Factory trained technicians through Ford, Honda/Acura, GM and Mazda and consistently ranked highest in customer satisfaction. We provide a NATIONWIDE warranty-- Over 1000 locations throughout the US, Canada. Relax, We'll Take It From Here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
  • Chinese
  • Vietnamese
  • German
  • Korean
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
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Email

Reviews (2,818)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text and phone updates throughout the repair process. Timeliness was frequently highlighted, with several customers reporting their vehicles were completed ahead of schedule. The welcoming, professional, and friendly atmosphere was a recurring theme, with customers feeling well-informed and cared for at every stage. A few customers noted delays in completion dates and occasional lapses in proactive communication as areas where experience fell short of expectations, based directly on their feedback.
AI-Generated from reviews written in the last 12 months
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"... me up to date with the repair the whole time and got my car done in the time they told me they would. Overall a great experience." Read more
"Great service and excellent quality work. The team knows how to handle the situation and finish ..." Read more
"Everyone was so helpful . They did exceptional work . They even stayed late to be sure cars could be finished for the holiday ..." Read more
"Nothing but problems, twice now Ive had to return my car back to the body shop due to them forgetting something ..." Read more
"The service was exceptional. The repairs were done at the exact date they promised and the car looked like new again. Very friendly ..." Read more
"... repair. This repair was very smooth as the first time. Parts comes on time and work was done as promised. We had our car delivered to our office by the manager ..." Read more
"They did an awesome job on my car and did it in a timely fashion thank you"
"Theyre all absolute rockstars!! They communicate everything and give you a breakdown of the services needed. They are quick to respond ..." Read more
"... steps, and no one answered or returned my calls. This lack of communication is unacceptable—especially following a $10,000 repair where I was ..." Read more
"... disappointed with my service from Carstar. Their lack of communication on what was required of my car repairs was very frustrating. I thought my car would only ..." Read more
"... operation. Top class people. Really appreciate the daily updates via text. Updates by phone when something unexpected arises. Quality work. People work as a team. Team ..." Read more
"... professional and everything was on time and on schedule. Communication with through text updates were great. Couldnt have gone smoother." Read more

Likely to Recommend

Repair Quality

Excellent job and excellent communication - very impressed and highly recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best service and my car looked beautiful- back to new - thank you CARSTAR!

Likely to Recommend

I would recommend it 100% to everyone

Repair Quality

Up to this point, I feel the car is perfectly fine, and they did what they said the car needed according to the problem the car had.

Customer Service

The staff were very friendly and patiently explained all my questions, since two previous places had told me they would NOT fix my car. But here at CARSTAR they said YES, Rocio was the one who kept me updated on what was happening with my car and she was always very kind, actually everyone was very attentive and helpful. I am very grateful for this service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Carstar is one of the best repair shops we dealt with. They did a wonderful job fixing my car after our accident. They restored everything back to where it was, like nothing had happened. Staff are very professional when communicating on the phone. Rocio is super nice both on the phone and in person. I spoke with Lennon on the phone, at least a couple of times, giving me updates on the status of the car and also in his dealing with my insurance reps. The "10" rating is well deserved. Thank you Carstar!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff at Carstar was extremely helpful and friendly. They kept us apprised of the repair status on a regular basis, and the repair was done two days earlier than the initial time estimate. Also…great repair! job.

My Experience

The whole process from beginning to end was wonderful! Excellent customer service and I highly recommend this place!!!

My Experience

Thank you! Great work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, great service in the office and Eddie was wonderful helping us with our car. Got car back earlier than expected and it looked great. Would highly recommend. Thank you, Jodi - daughter

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was disappointed with my service from Carstar. Their lack of communication on what was required of my car repairs was very frustrating. I thought my car would only require about a week in the should but it ended up being there for over 3 weeks and I was only updated on this after I called. Beyond that, on the day my car was supposed to be ready by 9:30am, it still not fully completed. This was extremely frustrating because I do not live close by LaHabra and had to reorganize plans to pick up my car and then had to modify my plans again since it was not ready. The only reason I am giving 2 instead of a 1 is because the company did cover a rental car for me on the day the car wasn’t ready. Overall, this was a bad experience.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Everyone was kind, and professional, everything was explained clearly and were very helpful, had a great experience

Likely to Recommend

Repair Quality

Was very professional, great attitude, explanation of everything was clear. Eddy was very helpful, I would recommend

Customer Service

Great experience and positive attitudes

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best customer service and will come back and ask for Eddy he’s the best!

My Experience

Rocio, Eddie and their team are so amazing, they always keep me informed about my Vehicle been repaired step by step and the service was fast and efficient. And my Vehicle look like new again, I’m really satisfied with their customer service

Likely to Recommend

Repair Quality

Five stars for Carstar! After my accident, they made the repair process completely seamless. Eddie and Rocio gave regular updates and handled all the insurance paperwork. My car looks brand new again. Great job, and a huge thank you to Eddie and the team!

Customer Service

Five stars for Carstar! After my accident, they made the repair process completely seamless. Eddie and Rocio gave regular updates and handled all the insurance paperwork. My car looks brand new again. Great job, and a huge thank you to Eddie and the team!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great customer service and price, thank you.

Repair Quality

Great customer service, with proper communication, and great work on my vehicle at a reasonable price. Thank you Richard and TEAM for a great experience.

Customer Service

From taking care to get a quote, to picking it up, great customer service and most importantly communication. Thank you and keep it up.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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