CARSTAR Lux Collision

5.0 (21reviews)
100%
11837 W Montgomery Rd,  Houston,  TX  77086
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Shop AssistantSparkles

In operation 5 years.

Lux Automotive is a locally owned and operated I-CAR Gold-rated facility, proudly part of the CARSTAR network. We provide personalized service from our state-of-the-art facility, ensuring top-quality results. Our work is backed by a lifetime nationwide warranty, giving you peace of mind and satisfaction no matter where you are in the country. Additionally, our extensive insurance network offers convenience for all your auto body and mechanical repair needs. Contact us to see if you are eligible for complimentary towing and take advantage of our on-site rental services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.

Reviews (21)

Likely to Recommend

Seguro lo recomendaría

Repair Quality

Muy muy buen trabajo

Customer Service

Excelente

My Experience

Had a great experience overrall with the people at Carstar. They finished the repair on my car in time and they performed quality work. I was paying out of pocket and they worked with me to give me a fair price. I hope I never need to use a collision repair shop ever again but if I do it will be these guys.

My Experience

Everyone there was really nice and helpful. They made my process very easy.

My Experience

Mr Alonzo S gives great customer service He's very nice, friendly and professional, knows he's job. He's concerns about my needs and what"s going on with my Tahoe. He gave me the time to complete the job . July 31th , the job was completed on July 30th. This isn't the 1st time he helped me and I give him A+. The staff is also professional and gives great customer service. I will let my family and friends knows, how great the company looks out for their customers. Mrs. Fair, Job we'll done Mr. Alonzo S

My Experience

Everything from my first contact until my SUV was repaired was nothing less than exceptional. I was kept advised of the status and the final inspection of the work done was absolutely perfect. This shop is amazing!!!! Please thank all of the staff for an amazing experience. THANK YOU!!!

Likely to Recommend

This is a quality shop in all areas.

Repair Quality

The service and communication were excellent as well as the work that was completed on our Genesis. A great experience from start to finish!!!

Customer Service

Communication was exceptional!!!

Returned Clean

My Experience

Carstar Lux Collision did a wonderful job on my 2013 Cadillac, there customer service was great very helpful and very professional My wife and I highly recommend there services. Thank you Ray and Shay Williams

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Alonzo was very communicative regarding updates for my vehicle. He clarified every concern I had. I appreciate the hard work and effort that was put into fixing my car. I definitely recommend this place to whoever needs repairs done

Likely to Recommend

Repair Quality

Alonzo was very communicative and committed to ensuring my car was efficiently repaired. I appreciated the consistent updates on my vehicle.

Customer Service

Very friendly staff and always had a quick answer for any questions or concerns. They are very knowledgeable

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I initially had chosen a different repair shop but canceled because of no attentiveness. I called Carly and Rachel was very polite on the phone. I came in and met with Danny. Danny made me feel welcomed and he and Rachel did an excellent job from start to finish. Danny explained the entire process of the repairs and got it fixed ahead of schedule. I will highly recommend Carstar to anyone. Thank You Rachel and Danny. Job Well Done..!

Likely to Recommend

Without a doubt, I will recommend Carstar to anyone.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service, communication and work done! Our car was painted and completed when it was promised.

Customer Service

Communication is key and Alonzo kept is up to date on our cars progress.

Returned Clean

My Experience

thank you so much , everything was perfect ! everyone was very friendly

Likely to Recommend

Repair Quality

Customer Service

perfect service , everybody was very friendly

Likely to Recommend

Repair Quality

I am so satisfied with the service, everyone was so kind and helpful from beginning to end. Daniel is also very helpful explaining information. I did not plan to need repairs on my car but so glad I found them to repair it.

Customer Service

Returned Clean

My Experience

Alonso very helpful always keeping me updated thank you wonderful experience highly recommend

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Todo bien muy buen servicio amable todo el personal. Calidad de trabajo.

Customer Service

Returned Clean

Likely to Recommend

Best and friendly service 👍👍👍

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Claro que si los recomendación

Repair Quality

Muy satisfecha por su excelente trabajo

Customer Service

Excelente trabajo

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Alonzo was exceptional and very communicative every step of the way