CARSTAR Lux Collision

5.0 (53reviews)
100%
11837 W Montgomery Rd,  Houston,  TX  77086
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Shop AssistantSparkles

In operation 5 years.

Lux Automotive is a locally owned and operated I-CAR Gold-rated facility, proudly part of the CARSTAR network. We provide personalized service from our state-of-the-art facility, ensuring top-quality results. Our work is backed by a lifetime nationwide warranty, giving you peace of mind and satisfaction no matter where you are in the country. Additionally, our extensive insurance network offers convenience for all your auto body and mechanical repair needs. Contact us to see if you are eligible for complimentary towing and take advantage of our on-site rental services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.

Reviews (53)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail. Many highlight the exceptional communication throughout the repair process, with staff keeping customers regularly updated at every stage. The quality of repairs, including paint matching, body work, and overall craftsmanship, is frequently described as flawless and exceeding expectations. Customers appreciate the friendly, knowledgeable, and respectful staff who go above and beyond to ensure satisfaction. Several customers note repairs were completed on time or even ahead of schedule. The shop's ability to work with customers on pricing and make the process stress-free is also commended. Customers mention feeling genuinely cared for, with many expressing they would return and strongly recommend the shop to friends and family.
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"... exceptional. I was kept advised of the status and the final inspection of the work done was absolutely perfect. This shop is amazing!!!! Please thank all of the ..." Read more
"The staff are very friendly and helpful. The service is very good and over my expectations. I am very happy with the service and highly recommended ..." Read more
"Great service, communication and work done! Our car was painted and completed when it was promised."
"It was ready a couple days before the finish date. Awesome Job..!!"
"Great service, communication and work done! Our car was painted and completed when it was promised."
"Always friendly, thorough, and on time!"
"Ready in timely manner."
"... great experience overrall with the people at Carstar. They finished the repair on my car in time and they performed quality work. I was paying out of pocket and they worked with me ..." Read more
"Website updates text updates and whenever I called they always had an answer"
"Communication was exceptional!!!"
"Fantastic communication"
"I like that I was updated regularly doing the process.GOOD work TEAM"

My Experience

CARSTAR was very helpful during the entire repair process.

My Experience

Everything was perfect. Daniel and the rest of the team made it exceptionally easy for me to get a rental and then my car was done in such a timely manner. Along with that, my car was returned in amazing condition and I can tell they really cared. Thank you all so much!

Likely to Recommend

Repair Quality

It was amazing! They made it so easy and pleasant. Daniel was especially helpful!

Customer Service

Likely to Recommend

Repair Quality

Alonzo and his team are the best. Liz ant the front answered all my questions and was so patient with me. After the work was done, my car parked in my driveway. My wife walked outside and saw the car. She was stunned how beautifully done the work was and mentioned the car looked brand new. Felipe who painted, blended, the front bumper and doors is an artist to say the least. Alonzo, well done. You and your team will get all future business and I have already referred you twice.

Customer Service

Thanks Liz

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

I like that I was updated regularly doing the process.GOOD work TEAM

Likely to Recommend

Already started

Repair Quality

Great job getting my car ready . Your team is awesome!!

Customer Service

Always a smile when you go to office.

My Experience

Really great service from the begging to end

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service at CARSTAR Lux Collision. The team was kind, kept me updated, and my Toyota looks great.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Extremely satisfied with paint and body work that was done on my vehicle. Perfection! Daniel and staff are completely professional. Very happy with the work and service.

Likely to Recommend

Always recommending Carstar to friends and family l.

Repair Quality

Very impressed with the body work and paint job on my vehicle. Flawless!

Customer Service

Customer service from entire staff was excellent.

Returned Clean

My Experience

I want to give a huge thank you to the entire CARSTAR Lux Collision repair team for doing such an amazing job on my vehicle. Everyone was professional, friendly, and made what could have been a stressful experience so much easier. I especially want to recognize Daniel, my estimator, for going above and beyond. He kept me updated throughout the entire repair process and always made sure I knew what was going on. He even went the extra mile to help get my windows tinted, which I truly appreciated. That level of customer service and attention to detail did not go unnoticed. Thank you, Daniel, and the entire repair team, for taking such great care of me and my vehicle. I truly appreciate all of your hard work, communication, and dedication. You guys did an amazing job, and I’m very grateful!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Amanzing.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

100% recommended

Repair Quality

Nice costumer service

Customer Service

Nice and friendly people

Likely to Recommend

Repair Quality

The staff are very friendly and helpful. The service is very good and over my expectations. I am very happy with the service and highly recommended to everyone come to this place

Customer Service

Likely to Recommend

Repair Quality

Good experience

Customer Service

Good experience

My Experience

Great experience especially with the communication, always being updated and had my questions answered, also the customer service of filling up my windshield fluid, all around great experience from Daniel

Likely to Recommend

Awesome experience overall

Repair Quality

Great customer service always keeping me updated and friendly responses from Daniel. Had the job done in the time frame that was given

Customer Service

Awesome friendly and quick responses to all my questions

Returned Clean

My Experience

They truly cared about me and were extremely professional. I was updated continuously. I will recommend them!

Likely to Recommend

ThI tell people about them all the time.

Repair Quality

They are an excellent company!

Customer Service

They called consistently to give me updates!

Returned Clean

My Experience

Thank you

My Experience

Likely to Recommend

Repair Quality

I'm very satisfied thank you

Customer Service