CARSTAR Ma's Auto Body Burlingame
In operation 18 years, 6 years at this location.
At CARSTAR Ma's Auto Body, our goal is to provide each customer with the best service in the industry encompassed by timely repairs and a seamless process from initial contact to vehicle delivery and beyond. When you’re involved in an accident, it can be a stressful experience. Our team has extensive experience in providing peace of mind and taking care of your needs. Our top priority is ensuring your satisfaction with a job well done. Direct Repair Facility for: Geico Insurance
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Chinese
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and easy. The communication and entire process was smooth. I highly recommend Lawrence and his team. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
good
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0 -
I was overall pleased with my experience with Carstar Ma. The staff were friendly, the repair process was timely, and my car looked brand new afterwards. Thank you all for your help!
My Experience - 5.0/5.0 -
Repair looks great! Color matching outstanding, and panel gaps like factory installed. You have a very good team. I will recommend your shop to my friends. Steve : Thanks for expediting the parts and repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Scratch is fully gone and the blending job was amazing. After taking my truck home and doing deeper inspection I found that the rail on the truck was not correctly clipped in. There were two broken clips and one clip not there. There is also adhesive that needed to be replaced and was not. Looking around the trim area there are two spots that the clear coat is damaged. I fixed the clips myself and had to order touch up paint to cover the spots at additional cost which is not great.
Customer Service - 5.0/5.0 -
Steven was great to work with and kept me informed the entire process
Returned Clean
My Experience - 5.0/5.0 -
They took care of everything on the insurance side. They are nice and considerate. I am absolutely satisfied with their services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are great in handling everything related to insurance and accident repairs. Thanks
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great company to work with. Easy to schedule an appointment. Accurate estimates of what needs to be done. Texts keeps you informed about progress of work. I will definitely use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service. Very professional.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good workmanship. Get status update all the time
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
After you guys buffed the car it looked like new !
Likely to Recommend - 5.0/5.0 -
Will definitely refer
Repair Quality - 5.0/5.0 -
Steven was very helpful and great to work with! Repairs came out beautifully!! Excellent customer service!!
Customer Service - 5.0/5.0 -
Steven is awesome!
Returned Clean
My Experience - 5.0/5.0 -
The work was completed quickly which helped us leave for our trip on time after our side mirror broke off accidentally. We appreciated the thorough explanation of the repairs required and the text messages that kept us updated.
My Experience - 5.0/5.0 -
This is my first time dealing with Ma’s Auto and I am so pleased with the services provided by the entire team. I started sending couple of pictures to Mrs. Ma after the unfortunate incident occurred. She asked me to send few more pictures. I then received the detailed quotes from Lawrence Ma. I was not in the mood to read all the details. Mr. Kevin Ma called and explained the quotes to me and his explanations really helped me make the decision whether I should file the claim with my insurance company. I took the car in on Friday July 17th and was told the car would be ready on Friday July 24th, the latest. I was so happy when they advised me the morning of July 22nd that I could pick up the car at 4:30 that afternoon . The damages were completely fixed and the car looks like brand new. The quality of services from Mr. and Mrs. Ma, their son Lawrence and the repair team was excellent. I am happy I made the decision to use Ma’s Auto Body for the first time. Carol Sent from my iPhone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very very pleased with the services provided by the Ma’s Auto including the consultations and the repair works .
Customer Service - 5.0/5.0 -
Very satisfied.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would recommend at this time.
Repair Quality - 5.0/5.0 -
At this time, we are satisfied with the work done and overall customer experience
Customer Service - 5.0/5.0 -
See previous comment. Customer experience was straightforward, easy to work with, and timely.
Returned Clean
My Experience - 5.0/5.0 -
Mas Auto treats customers with a very responsive, warm and courteous manner. They hold up to high standards of practice and completed my job perfectly.