CARSTAR Murray's Collision

4.8 (4,775reviews)
95%
22001 Pacific Hwy South,  Des Moines,  WA  98198
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Shop AssistantSparkles

CARSTAR Murray's is a trusted, family owned and operated auto collision repair facility. Our body shop offers high-quality vehicle repairs, towing, rental car assistance, national warranty and works with all insurers. We truly believe in our motto: "Relax, We'll take it from here"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 9:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
GM
I-Car
Tesla

Reviews (4,775)

My Experience

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Fast and keep us well informed

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My Experience

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Exceeded expectations

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Exceeded expectations

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Great job

Customer Service

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Repair Quality

great effort, but 2 times vehicle was not ready when notified it was, the 3rd time it had another problem (tail light blinker/break not working), they made arrangments for a uber/then rental/ then ordered a part and had it ready the next week, (great efforets). I do have an issue with fitment/panel gaps and other alignments, but I can see where there was good workman ship to split the differences and everything works now. I believe the frame and or main structure is slightly "off" but within an industry repair standard, not to original look though. There would be as much differences if gotten into again, they would just shouw up elsewhere. I will take the issue up with the insurance. Thanks for the great work. Jerry

Customer Service

Great effort, but 2 times vehicle was not ready when notified it was, the 3rd time it had another problem (taillight blinker/break not working), they made arrangements for a uber/then rental/ then ordered a part and had it ready the next week, (great efforts). I do have an issue with fitment/panel gaps and other alignments, but I can see where there was good workman ship to split the differences, and everything works now. I believe the frame and or main structure is slightly "off" but within an industry repair standard, not to original look though. There would be as many differences if gotten into again, they would just show up elsewhere. I will take the issue up with the insurance. Thanks for the great work. Jerry

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Amazing service! They kept me informed with regular updates and were incredibly accommodating when I requested to have my repair service processed early. Highly recommend!

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My Experience

I am very happy with the service provided. From the time I dropped off my car to pick up, everything was exceptional!!

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My Experience

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Everyone was amazing

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From estimate to repair process was extremely smooth. For same repair other Tesla approved shop quoted almost twice price but Murray’s was more realistic one.

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My Experience

Overall experience was EXCELLENT!

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Repair Quality

CaryStar-Murray's staff, results and communication is EXCELLENT! I had a car repaired, back in the 1990's, when it was just "Murray's" ...extremely happy.The transition from "Murray's" to "Car Star" didn't compromise their excellence.

Customer Service

Staff is personable, knowledgeable, and helpful.

Returned Clean

My Experience

My Experience

While the communication was good and the quality of the repair was also good, but I noticed a big scratch on the tire rim after I picked up the car. This was not there as of the time I dropped off the car. Also, I noticed the indicator settings changed compared to when I left it there and lastly, when I got into the car, the music app was playing a song I’ve never listened to before. I am completely disappointed by the lack of professionalism.

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