Fix Auto Interbay

4.9 (2,524reviews)
98%
2600 15th Ave W,  Seattle,  WA  98119
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Shop AssistantSparkles

In operation 43 years.

Our objective is clear at Fix Auto InterBay. We go above and beyond to provide our customers with an experience that consistently meets your individual needs and expectations in a comfortable, supportive and friendly working environment. Unprecedented Customer Service, Exceptional Quality of Work and Ethical Business Practices are the driving forces behind Fix Auto Inter Bay. We are committed to the needs of all our customers who we believe deserve nothing less than Honesty, Fairness, and Quality Service. We seek to answer your questions, alleviate your concerns, and provide you with a superior repair. Our mission is to Exceed Your Satisfaction each and every time.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
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Reviews (2,524)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with frequent text updates keeping customers informed throughout the process. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. Customers also appreciate the extra touches such as thorough interior and exterior cleaning. A small number of customers noted occasional communication gaps and repairs taking longer than initially estimated, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... had a wonderful experience with Fix Auto Interbay. They did an excellent job with my car and clearly put a lot of care into the work, even fully cleaning the car before returning it ..." Read more
"It is a service that is hard to find elsewhere—one that addresses not only the physical damage sustained in an accident but also cares for a person's inner well-being. I found it to be of immense value."
"... inappropriate & slightly racist which he even said himself. The outcome of the work was good but I will not be coming back to receive services as the customer service was not ..." Read more
"... excellent, and I was satisfied with the repair work; they actively strove to get the repairs done as quickly as possible for me. I appreciate that. However, they forgot to replace ..." Read more
"An excellent repair and done earlier than promised."
"Before! By one week. I was so glad, because my insurance rental car money had just run out."
"Vehicle was 5 days past when expected but it should be noted I received work around a holiday ..." Read more
"The repair took considerably longer than initially estimated, but much of the delay was due to waiting to get ..." Read more
"They were able to get parts earlier than expected so it only took about half the original estimated time."
"There were multiple communication misses, including not receiving return phone calls when told that I would, switching between methods ..." Read more
"Inconsistent communication. Good notification on initial replacement parts receipt. But no communication about additional clips and ..." Read more
"Excellent work with clear and consistent communication. It took a little longer than would have liked but ..." Read more
"... looks great. Communication overall was good, but there were a couple times I would have liked to understand where we were in the process a little better." Read more
"... get a part from Subaru. My only reservation is that I received lots of timely texts when things were on track, but I had to call to see if my car was ready on ..." Read more

My Experience

Charles was very helpful, attentive, and fair. My car came back looking great. The entire experience was very smooth,

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fixauto Interbay exceeded all my expectations for customer satisfaction!

My Experience

Nicley done

My Experience

Charles is awesome. Great shop

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would certainly send people there

Repair Quality

Excellent work and customer service

Customer Service

It was very good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were excellent. I wrote a Yelp review describing the quality of the service.

Likely to Recommend

Exceeded my expectations

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

We already have!

Repair Quality

Charles and his team repainted three of our vehicles that were damaged from welding slag. Charles instilled confidence in the process, walked us through the his recommendations and dealt with the insurance company flawlessly. His team followed through with excellent work

Customer Service

Charles provided excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They were the best

Repair Quality

The reviews I read were very positive and my experience was super. Charles kept us informed and explained the best way to repair our car. The result was excellent, like it never happened. Highly recommend The FIX

Customer Service

Charles was our contact and he is a 10

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done very quickly and I appreciate all the communication throughout the process. Cleaning and vacuuming the car was a nice touch as well. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Charles was extremely professional and provided excellent service throughout the entire repair process. He communicated with the insurance company promptly and responsibly, kept me well informed, and the quality of the repair was excellent. What impressed me most was that Charles always looked at things from the customer’s perspective. He helped get my vehicle completed ahead of schedule so I could have my own car back for the weekend, and he even helped return my rental car, which made the whole process much easier for me. I truly appreciate Charles and the Fix Auto Interbay team for going above and beyond. I highly recommend them!

Likely to Recommend

Very likely!

Repair Quality

Charles was extremely professional and provided excellent service throughout the entire repair process. He communicated with the insurance company promptly and responsibly, kept me well informed, and the quality of the repair was excellent. What impressed me most was that Charles always looked at things from the customer’s perspective. He helped get my vehicle completed ahead of schedule so I could have my own car back for the weekend, and he even helped return my rental car, which made the whole process much easier for me. I truly appreciate Charles and the Fix Auto Interbay team for going above and beyond. I highly recommend them!

Customer Service

Charles was extremely professional and provided excellent service throughout the entire repair process. He communicated with the insurance company promptly and responsibly, kept me well informed, and the quality of the repair was excellent. What impressed me most was that Charles always looked at things from the customer’s perspective. He helped get my vehicle completed ahead of schedule so I could have my own car back for the weekend, and he even helped return my rental car, which made the whole process much easier for me. I truly appreciate Charles and the Fix Auto Interbay team for going above and beyond. I highly recommend them!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I took my car in at 8 am.They went out of their way to get the part and install it so I was able to Pick it up by mid-afternoon

My Experience

Charles and the FixAuto team are amazing! Not only was the work exemplary, the job was finished 2 days ahead of schedule! I can’t say enough good things about them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything seemed to be done with great care and consideration

Customer Service

Charles was great! He was very knowledgeable and clear with the timeline of my vehicle repairs and paint job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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