Caliber - Seattle - Aurora

4.9 (5,130reviews)
98%
9200 Aurora Ave N,  Seattle,  WA  98103
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,130)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Repairs were frequently described as flawless, with cars returned looking brand new, often cleaner than when dropped off. The team was widely recognized for being professional, friendly, and genuinely caring. Regular text updates throughout the repair process were highlighted as a standout feature that reduced stress and kept customers fully informed. Many repairs were completed ahead of schedule, exceeding expectations. A small number of customers noted minor concerns such as post-repair noises, color match discrepancies, or occasional process inconsistencies at drop-off, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"... gave me real peace of mind. I was so impressed that my car came back looking brand new, both inside and out! The staff was incredibly friendly, and overall, ..." Read more
"... immediately insisted on having my car repaired by CC. Excellent repair and exemplary customer service throughout. I hope to not have to come back for a while but this ..." Read more
"... helpful. They got our repair done very quickly and the quality of work is the best one could ask for. I wouldnt go anywhere else for auto body repairs. ..." Read more
"... never left wondering what was happening with my car. The repair looks perfect." Read more
"... but they just polished it—and did a bad job of it. several large scratches on the bodywork, and they forgot to put the rubber seals on the doors" Read more
"Communicated with me daily. It was ready in 4 days not 3 weeks. This relieved so much stress for me. Thank you!"
"They did great work and finished 1 week earlier than the original estimate."
"... Collision kept me updated frequently and accurately. My vehicle was ready nearly a week earlier than expected. Everyone was very friendly and pleasant. I'd definitely ..." Read more
"... nightmare, but it was actually incredibly seamless! They got my car back to me on time, repairs look great, and they even cleaned it inside and out. Thank you ..." Read more
"... 3 weeks. I know thats just standard protocol but I believe they could have made a better estimate based on how not severe my damage was. Maybe a tiering ..." Read more
"... is a class act from drop off through pick up with daily update texts and the finished work is impeccable." Read more
"... what to expect and the text messages were clear. I liked the prompt communication and the thoroughness of the repair. Its like it never happened and has ..." Read more
"Very thorough communication and availability to answer any questions I might have had"
"... friendly and professional. Everything was clear and communication was excellent. In and and out was fast and efficient. Will recommend to friends" Read more
"... estimate after an inspection. However, upon arrival, the receptionist immediately told me to expect a three-week wait without looking at the vehicle. This contradicted ..." Read more

My Experience

Thank you, looks great!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Tristan was so communicative and kept me updated throughout the repairs!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very helpful and cheerful office and service people. Very fast and thorough repair. Great to have car cleaned as well. I highly recommend Caliber Collision at 9200 Aurora Ave. N, Seattle, WA.

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks great

Customer Service

Everyone at the shop were really nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is a tiny place that looks wrong with the fix i am not going to bring my car for it overall it looks good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was very helpful to be able to receive text update and ask questions via text. Chris was responsive and prompt to reply or share an update. They made the process to get my car repaired as seemless as possible!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Really appreciated the professionalism, the regular communication, and the quality work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best experience ever!!! Caliber fixed my car in a week. Had a rental car standing by for me to get in and then made sure the car was returned. The repairs were perfect and everything matched like the accident never happened. My service advisor Chis kept me well informed every step of the way and even called the next day to make sure there were no problems. Queen’s friendly annd professional demeanor made me feel welcome and cared for and brought me confidence that Caliber knew what they were doing. Chris really went above and beyond for me and I couldn’t be happier with the service and work Caliber provided!!!

My Experience

Great service very professional car was received as expected nice to receive updates highly recommended!

My Experience

Everyone at Caliber was so kind and I appreciated the consistent communication from Tristan! The work on my truck looks great and I appreciate the earlier than estimated completion date.

Likely to Recommend

Repair Quality

Work was great, clear and consistent communication, and very kind people.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super organized, efficient, professional operation! Great communication and customer service *****

My Experience

Tristan managed my repairs and went way above and beyond to follow up on my questions and communicated with me regularly. I couldn't be happier.

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There's a rattling coming from my trunk area that wasn't there before the repair. I've requested for it to be fixed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The staff was very friendly and accommodating.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Well done!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair looks great. The repair area looks like it had never been damaged.

Customer Service

Calibur Collision did a professional job with our vehicle repair.

Kept me Informed?

Yes

Ready on Time?

No

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