Caliber - Seattle - Aurora

4.9 (5,038reviews)
98%
9200 Aurora Ave N,  Seattle,  WA  98103
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,038)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Repairs were frequently completed ahead of schedule, with many customers delighted to receive their vehicles earlier than expected. The team was widely recognized for delivering high-quality workmanship, often restoring vehicles to like-new condition. Regular text and phone updates kept customers informed at every stage, reducing stress and building confidence throughout the repair process. Front desk staff and service advisors were repeatedly highlighted for their warmth, professionalism, and genuine care. Customers also appreciated thoughtful extras such as interior cleaning, Uber/ride assistance, and above-and-beyond accommodations. A few customers noted minor concerns including occasional part delays, isolated finish issues, and some inconsistency in drop-off communication, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... gave me real peace of mind. I was so impressed that my car came back looking brand new, both inside and out! The staff was incredibly friendly, and overall, ..." Read more
"... helpful. They got our repair done very quickly and the quality of work is the best one could ask for. I wouldnt go anywhere else for auto body repairs. ..." Read more
"... at Caliber Collision was thoroughly professional. I am truly impressed by the quality of the work that was done on our car. No hesitation in recommending Caliber ..." Read more
"I had a wonderful experience with this shop. The staff was absolutely amazing! What I loved most was that they give you an update for every move during the car repair. Its so helpful to know exactly ..." Read more
"... but they just polished it—and did a bad job of it. several large scratches on the bodywork, and they forgot to put the rubber seals on the doors" Read more
"... is a class act from drop off through pick up with daily update texts and the finished work is impeccable. Second time at Caliber. Would recommend Daily! A ..." Read more
"They did great work and finished 1 week earlier than the original estimate."
"It took over a week to convince farmers to have a repair person look at the car. The immediate response was to total it. ..." Read more
"... communications leading up to the drop off may help. The blanket estimate of 3 weeks is frustrating. My car had less serious damage and so I was shocked ..." Read more
"... text message on Tuesdays and Thursday, as promised. Office staff and assigned advisor were friendly, kind, helpful and professional. They kept me informed and updated every step of ..." Read more
"... what to expect and the text messages were clear. I liked the prompt communication and the thoroughness of the repair. Its like it never happened and has a warranty. Hands ..." Read more
"... estimate after an inspection. However, upon arrival, the receptionist immediately told me to expect a three-week wait without looking at the vehicle. This contradicted what I was previously ..." Read more
"Alright it was a little confusing that I got a text at 9am saying it wouldn't be ready for several weeks and then a voice mail on Friday ..." Read more

My Experience

Kevin and lady at reception did amazing job handling my car repairs and informing me about the status! repairs were finished 10 days earlier than estimated initially - so I have my Subaru outback now - GREAT!

My Experience

I kept getting notifications from Onstar that my alarm was going off. Next time please call our message me. Also I didn't get regular texts like last time of the progress.

Likely to Recommend

VERY impressed with everyone at that Caliber Collision place. I will definitely recommend!

Repair Quality

My car looks amazing - you can't tell at all that anything was changed.

Customer Service

Tristin was amazing - she kept me up-to-date on the repairs and delivered my car early.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and efficient. Brandi was outstanding!

Likely to Recommend

Repair Quality

The whole experience was great. Brandi was fantastic!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Clear communication and reliable service. Very satisfied with the work completed on my vehicle.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The woman at the front desk is lovely and Tristan was great! Work is incredible! Very happy!

My Experience

Caliber collision was recommended to me by my insurance after I was hit by an uninsured driver and the experience was fantastic. A few months later I was hit again - this time by an insured driver and I immediately insisted on having my car repaired by CC. Excellent repair and exemplary customer service throughout. I hope to not have to come back for a while but this is the only place I would trust with my vehicle.

My Experience

The repair was completed in the estimated number of days and it looks great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The are amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very friendly and communicative. They delivered on time with quality work. They even painted over a small scratch on the other side of my car at no extra cost.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

several large scratches on the bodywork, and they forgot to put the rubber seals on the doors

Customer Service

The young woman at the reception desk was very friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good communication, work seems high quality so far.

Customer Service

Excellent- Tristan did a great job of walking me through the invoice and keeping me up to date.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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