Caliber - Seattle - Magnolia
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’ve already recommended this caliber location since my car is repair
Repair Quality - 5.0/5.0 -
Mac and the team at your Magnolia, Seattle location have done a great job for us on several occasions. This time they beat their estimated schedule by several days and, as usual, all the work was flawless.
Customer Service - 5.0/5.0 -
Great customer service by Mac and front desk.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing service, great explanation of the process and timeline, quick turn around and incredibly communicative. Brad and the entire staff were really helpful and kind. First time going to Caliber, it’s our new place, and will for sure be referring people.
Likely to Recommend - 5.0/5.0 -
First time client and will be back and refer people for sure
Repair Quality - 5.0/5.0 -
Amazing people to work with!
Customer Service - 5.0/5.0 -
Great customer service, super communicative and explained everything well
Returned Clean
My Experience - 5.0/5.0 -
They were great and very helpful!
My Experience - 5.0/5.0 -
The Magnolia Caliber team is terrific. Wonderful repair job on my Lexus. Questions were answered. Car was ready when promised
Likely to Recommend - 5.0/5.0 -
There is a Caliber Collision closer to my house but I prefer to take repair work to the Magnolia team
Repair Quality - 5.0/5.0 -
I highly recommend Caliber Collision in Magnolia. Mac & Brad are great to work with. We’ve taken several of our cars there & were never disappointed with their service. There are always updates on the progress of the repair work & done in a timely manner.
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0 -
Very professional and helpful they made my car look brand new and were constantly keeping me updated which was great and they cleaned it too I highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brad did a great job taking care of me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Smooth interactions, repair was complete and thorough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It would’ve been nice to know that the insurance would require the cheapest acceptable options to be done during the repair. If I would’ve know that I would’ve happily paid for the OEM part upgrade to improve bumper fit. Otherwise great experience, quality paint job and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent high quality assistance and service from everyone at Caliber.
Customer Service - 5.0/5.0 -
Service Agent Mac was fantastic throughout my car rehab!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Definitely not since our car not being taken care of during the repair process
Repair Quality - 0.5/5.0 -
Our experience with Caliber Collision was horrible. We brought our car in for a repair coordinated through Progressive Insurance, and the process took roughly three weeks to complete. When we picked up the vehicle and got it home, we noticed prominent scratch marks on the front seat dashboard that were not there before the repair. Before drop-off, we had submitted a video to Progressive clearly showing no damage in that area. Despite this, Caliber Collision repeatedly pointed to two photos as evidence: one taken at drop-off and another taken ten days later — with no documentation in between. When we raised concerns, we were first told the discrepancy was due to poor lighting. We also noticed, based on their own photos, that tools and materials had been left on the front seat during the repair, and that the interior did not appear to have been covered or properly prepped to protect it during the work. Given this, there is a strong likelihood the damage occurred during the repair process. Despite the video evidence showing no pre-existing scratches, Caliber Collision continued to insist the damage was there beforehand. We escalated this issue through every level of management and back and forth email and text messages for 1.5 weeks— the repair team (Mac) office manager (Ana) general manager (Monica) and regional manager (Taylor) — and at no point did anyone take accountability or offer a satisfactory resolution. The consistent lack of ownership at every level was disappointing and, frankly, hard to believe from a company of this size. We will not be returning to Caliber Collision, and we cannot recommend them to others. Based on our experience, they do not take adequate care to protect your vehicle during the repair process.
Customer Service - 0.5/5.0 -
Same answer as previous question
Returned Clean
My Experience - 5.0/5.0 -
We appreciate the attention to detail.