Gerber Collision & Glass - Seattle/Olive St.

4.9 (2,168reviews)
97%
2113 E Olive St,  Seattle,  WA  98122
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In operation 81 years, 7 years at this location.

Gerber Collision & Glass - Seattle/Olive offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,168)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and frequent communication, and timely repairs. Many highlight that their vehicles were completed ahead of schedule, often by several days. The repair work is widely described as excellent, with cars returned looking like new. A standout bonus noted by numerous customers is the complimentary interior and exterior cleaning upon vehicle return. Staff are repeatedly described as friendly, professional, and welcoming. Text and email update systems are appreciated for keeping customers informed throughout the repair process. A few customers noted areas for improvement, including occasional delays in proactive updates, minor issues with returned vehicles, and isolated concerns about the check-in and check-out process, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"They did an amazing job and made it super easy by delivering my vehicle to my house before i returned ..." Read more
"Exceptional customer service experience. Accurate quote, full transparency, friendly service, and clean environment. ..." Read more
"My car is not only beautifully repaired, it was washed and thoroughly vacuumed and dusted. Cant thank you ..." Read more
"... reservation while work was being done on my car. The repairs look perfect! If I ever need body repairs on my car again, I would absolutely come back here." Read more
"... experience, all of your staff is professional and kind, the work was done quickly and my car was clean and looked so nice when I got it back. I cant say enough ..." Read more
"... covered by uninsured motorist plan with our insurance. Clear and regular communication throughout the process. Finished 2 days early. Area that needed repair is ..." Read more
"... believe in under promising and over delivering I think. Initial estimate was 15 days, they delivered in 10" Read more
"Before! By like three days!!! It was amazing."
"Was much earlier than the original quote. This resulted in me paying more for a rental than I needed to."
"Only problem was 10 day delay. Otherwise excellent."
"... be expected, and how I would be communicated with. Communication was frequent and concise and the work was completed in a completely reasonable amount of ..." Read more
"... were flexible with timing to perform the repair, kept an open communication so I knew the status at all times, completed the repair earlier than anticipated ..." Read more
"... covered by uninsured motorist plan with our insurance. Clear and regular communication throughout the process. Finished 2 days early. Area that needed repair is ..." Read more
"Everyone was kind and kept me up to date every day. Excellent communication!"
"Friendly and professional. I had to reach out regularly myself for updates."

My Experience

Communication was great, work was super fast. quality of work was A+.

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

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Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

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Yes

My Experience

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Customer Service

Kept me Informed?

Yes

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Yes

My Experience

Excellent service

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Repair Quality

Customer Service

Great service!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and consistent communication about the repair process, working with insurance, working with a rental car, and throughout the repair process. Repair was excellent.

My Experience

Thank you to the Gerber Collision team for their outstanding work and customer service.

My Experience

Professional and fast service and great communication with updates on progress .

My Experience

The person with whom I worked (sorry, I forget his name) was super competent and nice. You’re lucky to have him.

My Experience

Everything and everyone at this place was wonderful! I couldn't have hoped for a more satisfying experience... and then they detailed my car too! Thank you all SO much 🤗

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to everyone at this location for being genuine and honest. I thought having my care repaired after my collision would be horrible, confusing and delayed. I was pleasantly surprised. Thanks for keeping me updated with your calls, for getting the work done far in advance of the original date and for just being pleasant. I am glad I was able to work with you. I’ll recommend you for sure.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Everything looked great when you finished the body work on my Mercedes.

Customer Service

Everyone was friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was friendly worked with me on picking up my vehicle late and made the whole process start to finish easy. Thank you all so much.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did an excellent job on fixing my car . The receptionist was so kind and helpful also I think his name was Dave that also was very helpful who ever I encountered with that I was very pleased with the exceptional customer service. I will spread the word to family and friends about Gerber Collision. Thank you Barbara

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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