Gerber Collision & Glass - Seattle/Olive St.

4.8 (2,110reviews)
97%
2113 E Olive St,  Seattle,  WA  98122

In operation 81 years, 7 years at this location.

Gerber Collision & Glass - Seattle/Olive offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,110)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with frequent text and email updates keeping them informed throughout the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles were returned looking brand new, often with complimentary interior and exterior cleaning. Timeliness is a strong theme, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism are recurring positives. A small number of customers noted areas for improvement, including occasional delays, inconsistent proactive updates, and isolated concerns about vehicle condition upon return, all drawn directly from their feedback.
Select to learn more
"My car is not only beautifully repaired, it was washed and thoroughly vacuumed and dusted. Cant thank you enough! ..." Read more
"... reservation while work was being done on my car. The repairs look perfect! If I ever need body repairs on my car again, I would absolutely come back here." Read more
"Exceptional customer service experience. Accurate quote, full transparency, friendly service, and clean environment. Bravo on a job well done."
"I applaud the whole staff at Gerber for their hospitality, their promptness, and the excellence of their workmanship. ..." Read more
"... and beyond to make my experience pleasant and easy. Very professional, finished earlier than expected,had my van all clean and looking good and even let me drop ..." Read more
"... and professional. I was informed of progress daily. My car looks great, and was finished ahead of schedule. Thanks to everyone who made this such a good experience." Read more
"... believe in under promising and over delivering I think. Initial estimate was 15 days, they delivered in 10" Read more
"vehicle was ready a few days early!"
"... repair itself was satisfactory but unfortunately we experienced last-minute changes to the proposed timeframe of the repair. By the time we learned that the deadline ..." Read more
"I really appreciated the regular updates, that the work was completed early, the patience with getting me scheduled I delayed, and the thorough cleaning that ..." Read more
"Everyone was kind and kept me up to date every day. Excellent communication!"
"... the status of my car throughout the repair process. The team had great communication from the moment I engaged about needing a repair until I picked up the car. ..." Read more
"I got text updates that kept me apprised of the progress of the repairs."
"Communication was excellent, repairs were quick and high quality."
"Friendly and professional. I had to reach out regularly myself for updates."

Likely to Recommend

Repair Quality

They did an amazing job and made it super easy by delivering my vehicle to my house before i returned home from a trip. Service and communication were 10/10!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The body work looks to be excellent. I am happy with Gerber and State Farm for the ease of the repairs process. (Please forgive brief response; I am facing a writing project deadline.)

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Repairs completed within 4 days

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Exceptional, above and beyond

Returned Clean

My Experience

Beni was very communicative, very kind, just like everyone at Gerber! They did a fabulous job on my car -- looks like new!

My Experience

We are super happy with the service and how quickly things got fixed. Benny was super communicative and kind!

Likely to Recommend

Repair Quality

Customer Service

My Experience

David Jensen was a great help. We will use you again.

My Experience

Beni was so helpful with my problem and explained everything to me when I brought it in and he was able to get it done in the time. I really needed the car. He’s a great asset to your company.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job, very nice people. They even washed my car and cleaned the interior very nicely. Thank you guys!

My Experience

My Experience

Great job to everyone that helped me

Likely to Recommend

Repair Quality

Customer Service

Loved the costumer service very nice and understanding. Great repair

Returned Clean

Likely to Recommend

Would recommend without hesitation. We were extremely happy with the whole process. Thank you!

Repair Quality

The car was perfect, even matching an unusual color!

Customer Service

Helpful, personable, professional.

Returned Clean

My Experience

Thank you!

My Experience

The work done on my car was amazing! I felt like my car was new again. Staff went above and beyond by cleaning the inside of my car as well. Beni was great and made the experience so pleasant and easy. If I ever have this issue again (hopefully not) I will definitely be back.

Likely to Recommend

Repair Quality

Customer Service