Crash Champions #0221 Seattle

4.7 (7,553reviews)
93%
3711 Rainier Avenue South,  Seattle,  WA  98144
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (7,553)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for exceptional customer service, with staff being described as professional, friendly, and communicative throughout the repair process. Many customers highlight the excellent communication via regular updates through texts, calls, and personal interactions that kept them informed at every step. The quality of repairs receives high marks, with vehicles often looking like new or even better than before, and customers frequently mention being pleasantly surprised by complimentary interior cleaning and detailing services. Timeliness is another strong point, with many repairs completed ahead of schedule, though some customers experienced delays due to parts availability or coordination issues. The shop consistently goes above and beyond expectations, creating positive experiences even in stressful situations.
AI-Generated from reviews written in the last 12 months
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"... on my auto glass and rear hatch frame repair, but they finished the work a week ahead of time, washed and vacuumed the car and tidied up the items I had in my trunk!! They went above and beyond!!" Read more
"Repair was top notch!"
"Great people and great job, start to finish!"
"Repairs are great and loved having a clean car. And customer service was top tier."
"Amazing quality work!"
"You finished a week early, which was impressive!"
"Early by 2 weeks!!"
"It took longer for them to find a door that was suitable"
"It was 2 weeks early"
"Repairs were completed earlier than was promised."
"I was very impressed with the communications!"
"Excellent communication, service. And repaired my car in just 2 weeks. I give them ..." Read more
"Finished ahead of expected time, transparent easy text communication along the way, and looks fantastic. Even washed the car and cleaned ..." Read more
"I appreciated the regular updates on the repairs. The staff was very friendly and helpful. Abs the ..." Read more
"... within our neighborhood along bus line, and I had an awesome advisor that updates me about the repair consistently." Read more

Likely to Recommend

Repair Quality

Great fast service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair of my car was quick; I was constantly updated and the job was done before the estimated date. In addition I would like to point out that the young lady, (l believe her name is Cindy Yang ?) on the front desk is always so helpful and professional She is a real asset to your organization. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Josh kept me apprised at every step of the process. The whole repair process was handled with precision and expertise. I couldn't have asked for anything further.

My Experience

They did a wonderful job and were courteous and professional. It rook a long time to finish, but it was worth the wait.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kaylee was great. Very communicative at every stage.

My Experience

Went the extra mile to complete the job ahead of the estimated completion date.

My Experience

From the the beginning, my experience was exceptional. The staff were welcoming and informative. It was especially great to work with Kaylee. For one thing working with another woman was easier. In the past, I've had difficulty with male technicians not really listening to what I have to say. Also Kaylee kept me up to date on the repairs. The staff completed the job earlier than expected and the repairs are very well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Never

Repair Quality

Terrible experience, will never be back or recommend

Customer Service

Terrible. I didn’t receive one call the entire time even though my car was nearly 6 weeks delayed

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Took way too long.

Likely to Recommend

Repair Quality

Quality repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The gentleman I dealt with was very professional and helpful from start to finish!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, friendly, timely, and effective.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality of work done was very good

Customer Service

Customer service was very helpful and showed they cared about what they did

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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