Crash Champions #0221 Seattle

4.7 (7,559reviews)
93%
3711 Rainier Avenue South,  Seattle,  WA  98144
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (7,559)

Customers say
Overall Customer Satisfaction
Customers consistently praised Crash Champions for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often by days or even weeks, which was a recurring positive surprise. The quality of repair work was frequently described as flawless, with vehicles returned looking brand new. Customers also appreciated the unexpected bonus of having their cars washed, vacuumed, and detailed upon pickup. Regular text and phone updates throughout the repair process were widely celebrated, giving customers peace of mind. The front desk and service staff were repeatedly commended for their professionalism, friendliness, and genuine care. A few customers noted areas for improvement, including inconsistent communication during longer repairs, occasional delays without proactive updates, and isolated quality control concerns such as paint mismatches or missed repairs - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... on my auto glass and rear hatch frame repair, but they finished the work a week ahead of time, washed and vacuumed the car and tidied up the items I had in ..." Read more
"... process, which really gave me peace of mind. The quality of the work was excellent—my vehicle looked as good as new when I got it back. They paid attention to detail ..." Read more
"... completion. Very professional and friendly atmosphere. Work quality was exceptional and completed well within the estimated time frame. Very appreciative." Read more
"Not only can I not even tell my vehicle was damaged, the interior detail was a nice surprise! Thanks so much for repairing ..." Read more
"... courteous assistance during the pick-up process; excellent craftsmanship on the repair. Thank you!" Read more
"Excellent communication, service. And repaired my car in just 2 weeks. I give them 10 out of 10. In every way. Thank you so much"
"... care of the damage to both my passenger side doors. I got my car back days sooner than anticipated, and the team communicated with me every step of the way. Crash ..." Read more
"... appreciated the updates throughout. Thank you for completing the repair earlier than expected." Read more
"It took more than a month for the repairs to be completed, weeks longer than we had been told."
"... finish. Everyone I interacted with was friendly. The work was completed in the estimated timeframe quicker, actually. Communication was timely. The event was hard to deal ..." Read more
"They kept me informed throughout the repair process. I never had to call to ask about it - this is a rarity with garages."
"Proactive and responsive communication plus regular updates made for excellent customer service."
"Finished ahead of expected time, transparent easy text communication along the way, and looks fantastic. Even washed the car and cleaned the inside. 1110. ..." Read more
"Communication about our car was spotty, not frequent enough with updates"
"... updates, and finally the finished repair and pick-up, the process was well organized and professional. The repair work met all our expectations. They even went above and beyond ..." Read more

My Experience

Josh kept me apprised at every step of the process. The whole repair process was handled with precision and expertise. I couldn't have asked for anything further.

Likely to Recommend

Repair Quality

Josh was superb at keeping me informed of the progress at each step.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Early delivery, great communication throughout process

My Experience

Likely to Recommend

Repair Quality

Customer Service

Communication seemed to come from different sources. One message said half done the next day said ready to pick up. I put a full tank of gas in the rental car and never got to use it

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Our initial expectation was that the repair would take about 4 days, so the ETA of more than two weeks came as a surprise (via text). It would have been nice to get that info from our technician first.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a wonderful job and were courteous and professional. It rook a long time to finish, but it was worth the wait.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great service from the whole team.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Went the extra mile to complete the job ahead of the estimated completion date.

Likely to Recommend

Repair Quality

Job done with quality and on time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kaylee was great. Very communicative at every stage.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great fast service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair of my car was quick; I was constantly updated and the job was done before the estimated date. In addition I would like to point out that the young lady, (l believe her name is Cindy Yang ?) on the front desk is always so helpful and professional She is a real asset to your organization. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the the beginning, my experience was exceptional. The staff were welcoming and informative. It was especially great to work with Kaylee. For one thing working with another woman was easier. In the past, I've had difficulty with male technicians not really listening to what I have to say. Also Kaylee kept me up to date on the repairs. The staff completed the job earlier than expected and the repairs are very well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Never

Repair Quality

Terrible experience, will never be back or recommend

Customer Service

Terrible. I didn’t receive one call the entire time even though my car was nearly 6 weeks delayed

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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