CARSTAR New Hope
In operation 25 years, 16 years at this location.
CARSTAR New Hope is part of the Minor Details Automotive Group. Minor Details Automotive Group was a creation from Jason And Erika Zerwas and we continue to serve MN with a family owned and locally operated company. Adding the CARSTAR Brand gives us the opportunity to serve our customers better with national recognition within the Auto Body/Collision Industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very good work; I am very happy with your service.
My Experience - 5.0/5.0 -
Car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and excellent customer service
Customer Service - 5.0/5.0 -
Excellent customer service from receptionist to auto representative
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Possible mechanical issue missed that is underneath the vehicle. Otherwise everything else was great. Better than lasat time I took my other vehicle to you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Although the vehicle was drivable, it sat in the shop for over a week which was totally unnecessary. It could have been scheduled when parts were available and work could be started. The scheduling was convenient for Carstar but not for me
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
AMAZING STAFF!!! Front desk staff was the kindest person. Everyone was very clear and thorough in explaining the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I definitely would recommend CARSTAR.
Repair Quality - 5.0/5.0 -
Fast, easy and affordable. Great job. Thank you.
Customer Service - 5.0/5.0 -
Smiling, respectful and prompt.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great communication, great final result!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and was repaired a little earlier than I expected! Excellent customer service!
Customer Service - 5.0/5.0 -
See first comment!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 4.5/5.0 -
Just a hiccup on when it got done but no big deal
My Experience - 5.0/5.0 -
My experience with car star was exceptional. Staff was very friendly and professional. Making sure all the needs were meant for my repair and keeping me updated with calls. I’m very grateful for the service and will be back again if I ever need a repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, it looks good as new!
Customer Service - 5.0/5.0 -
I was kept up to date throughout the whole process, I appreciated that I always was able to talk to a real human.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and efficient service. Nice looking job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I cannot recommend this place less.
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
It brings me no pleasure to give such a low rating, but there was so much to be desired with my experience with Carstar. There was virtually no accurate or proactive communication from the shop regarding the lack of progress on my vehicle. My expected finish date was pushed back three separate times and not once was I called to explain why this was happening. I only got updates when I called the shop myself and even then the estimates on a finish date were meaningless as none of them were accurate. I was quoted ten days to finish the work, then after calling the shop on day ten I was informed that work had not even begun on my vehicle. After picking my car up after THIRTY days, I was still not given any explanation as to why there was such a delay in progress. If the shop was not staffed or equipped to take on the work on my car, they should have DECLINED THE WORK TO BEGIN WITH.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
It seemed to take some time. But everyone was transparent and thoughtful in my interactions with them.
Customer Service - 5.0/5.0 -
Solid. Just solid.