CARSTAR New Hope
In operation 25 years, 16 years at this location.
CARSTAR New Hope is part of the Minor Details Automotive Group. Minor Details Automotive Group was a creation from Jason And Erika Zerwas and we continue to serve MN with a family owned and locally operated company. Adding the CARSTAR Brand gives us the opportunity to serve our customers better with national recognition within the Auto Body/Collision Industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from beginning to end, thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great to work with. Got us in within a timely manner. When a part was delayed they worked extra hard to get us our car back so we could leave on a trip we had planned.
Customer Service - 5.0/5.0 -
Very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
They did a good job but the guy (Robert) wasn’t that friendly. He barely smiled. I just feel when you’re in business that a smile goes a long way & makes clients feel like they’re in good hands.
Customer Service - 4.0/5.0 -
They need to smile.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0 -
All personnel are very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and was done quickly. I really like the total clean that was performed.
Customer Service - 5.0/5.0 -
was very good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The people I talked to were great but someone was out of the office for a week so I didn't get any updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
She looks beautiful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super easy, friendly and convenient
Customer Service - 5.0/5.0 -
Same - couldn’t be easier or friendlier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The hood wasn't aligned properly (as discussed at pick up) and they ruined the lock on my hatch (concerns over which staff pretended like they didn't understand what I was talking about at pick up) going in and out of the car to clean the interior. They failed to address the issue of my driver door lock until I picked the car up, even though we talked about it three times, and was finally told to go to the dealer for that repair when I had assumed it was taken care of. The paint job was well done.
Customer Service - 1.0/5.0 -
They didn't contact me for over a week with an update on the repairs - I dropped the car off on Sunday, 6/20, and didn't get a call from them until 7/2, after I left a message the night before asking for a call back. I asked them three times to provide a quote and fix the driver side door lock while they had the panels off, but they never did it and didn't address that until I was picking the car up and had already given up my rental. They pretended like they didn't know what I was talking about when I said that the lock on my hatch wasno longer working. It was working when I dropped the car off, as I had to empty the back out before leaving it for repairs, and they obviously used the hatch to clean the interior of my car while they had it. They should have fixed it before having me pick the car up or offered to keep it when I asked about it at the shop. This isn't a 1 because they were polite on the phone and when I asked to pick up the garage door opener that I forgot.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The vehicle looked better than when it was purchased.
Customer Service - 5.0/5.0 -
Great communication.