CARSTAR on Liberty

4.8 (507reviews)
95%
2003 LIBERTY ROAD,  Lexington,  KY  40505
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Shop AssistantSparkles

CARSTAR ON LIBERTY is an independently owned collision repair facility, offering high quality auto body repairs, storm damage repairs with 27/7 accident claim assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and service guarantee. Here at CARSTAR ON LIBERTY we treat you as a guest in our own home.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (507)

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My Experience

I had an excellent experience with CARSTAR on Liberty for my recent repair service. The customer service was outstanding from start to finish, and I truly appreciated the daily notifications and updates throughout the process. They made everything easy, stress-free, and professional. Overall, this was the best experience I could have asked for, and I would highly recommend them to anyone needing repair work. Five stars!

Likely to Recommend

Repair Quality

I had an excellent experience with CARSTAR on Liberty for my recent repair service. The customer service was outstanding from start to finish, and I truly appreciated the daily notifications and updates throughout the process. They made everything easy, stress-free, and professional. Overall, this was the best experience I could have asked for, and I would highly recommend them to anyone needing repair work. Five stars!

Customer Service

Customer service was 10 stars!! Professional, nice and accommodating.

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My Experience

CARSTAR On LiBERTY was very professional, everyone was pleasant! My vehicle looks amazing! Thank you CARSTAR

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I brought my car in after running over a large blown out semi tire going 70 miles an hour on the interstate and Heather refused that my car even needed alignment she said my insurance wouldn’t cover it. So I had to call my insurance company and they had to call her and tell her to check alignment. When my car was ready I asked her if the specs were in alignment she said they were I asked her to print the sheet off. When I picked the car up after hours the alignment sheet in my car was out of alignment before and after. When I called her the next day she said the service manager said the car could not get aligned due to this age. So I called and talked to Brandon the service manager that she told me and he said he never had that conversation with her. So my car has been aligned five weeks before I’d wrecked nothing was wrong with it and now my car is out of alignment but Heather has closed the insurance case. So I’m very dissatisfied my car is not in the same condition as it was prior to wrecking in this all seems to be due to heather

Customer Service

Heather lied to me three times during the process

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You did a great job.

Repair Quality

Great work and finished in a timely fashion.

Customer Service

They were very professional and quick to respond and provide information.

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My Experience

My Lexus looks excellent! Anissa was super helpful throughout the entire process. I appreciate the incredible customer service. I will continue to recommend CARSTAR ON LIBERTY.

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Did a good and quick job of fixing the right front

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My Experience

Did a great job & impressed how quickly & thorough the work was done.

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Everyone was professional and kind. Only issue was needed a new button to lock the hatch. It has been ordered and they will call when it is ready to be replaced.

Customer Service

Great communication

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Carstar was in constant communication with me throughout the process. I received my vehicle back in pristine condition inside and out.

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