CARSTAR Pacific Coast Collision Center

4.9 (2,102reviews)
98%
3480 Sunrise Blvd, Suite 250,  Rancho Cordova,  CA  95742
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Shop AssistantSparkles

In operation 13 years.

Welcome to Carstar Pacific Coast Collision Center. As a family-owned shop, we're dedicated to restoring vehicles with precision. Our "I-Car Gold Class" recognition highlights our commitment to quality, and being "Tesla Certified" showcases our expertise in cutting-edge technology. We collaborate seamlessly with insurance companies, ensuring a stress-free experience. Your satisfaction is our priority, and our lifetime warranty underscores our confidence in our work. Join the Carstar family, where excellence and customer service reign. From minor dents to major repairs, we approach each project with the same dedication and expertise that have become synonymous with our name. Our mission is to not only restore your vehicle to its former glory but to exceed your expectations and make the process as smooth as possible. Your satisfaction drives us forward, and we look forward to the opportunity to serve you and your vehicle with the care it deserves.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
GM Electric Vehicles
Honda
I-Car
Tesla
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Email

Reviews (2,102)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the professionalism, friendliness, and attentiveness of the entire team. Repair quality was frequently described as exceptional, with vehicles returned looking brand new. Customers appreciated receiving regular updates throughout the repair process via text and phone, keeping them informed at every stage. A recurring positive theme was vehicles being completed ahead of schedule, which delighted many customers. Bilingual support was also noted as a valued touch. A few customers, based on their own comments, mentioned opportunities for improvement such as more personalized phone communication versus text-only updates, occasional part mix-ups, and clearer completion time estimates.
AI-Generated from reviews written in the last 12 months
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"... experience at CARSTAR Pacific Coast! From start to finish, the team went above and beyond to make the process smooth, professional, and stress-free. The customer service ..." Read more
"... time were far better than typically expected, the repairs were top notch and I genuinely feel like my car looked even better than it did before I was rear ended. ..." Read more
"... Tesla, and the second time theyve out done their self. Excellent customer service and their work is second to none. A 15 out of 10!" Read more
"... I hit a deer at low speed; I was so disappointed. Carstar did an excellent job though restoring it to brand new cosmetically and functionally. The body lines were ..." Read more
"I found that the repair was spectacular, erasing any sign of damage. They also found internal damage to the door which ..." Read more
"... completion date, and was pleasantly surprised when my car was completed 4-5 days ahead of schedule. Not a fan of rental cars so that was a major win ..." Read more
"My vehicle was actually finished earlier than promised, which was a great surprise. It showed how efficient and ..." Read more
"Finished ahead of schedule."
"My Prius was repaired & returned to me within fewer than 26 hrs of the vandalism incident. You just cannot do it faster thsn that!!"
"It was late by 9 weeks"
"... helpful reception in the lobby, all the way to the estimators who kept me updated frequently and made sure I always knew the status of my repair. The quality of the ..." Read more
"Very satisfied with not only the work done but the communication from start to finish was very important to me on knowing what was happening at all times. I couldn't ..." Read more
"... friendly, informative and knowledgeable team members. From booking to getting texts on where my car was in the process for repair I was always in the loop. Thank you for ..." Read more
"... process from start to finish was easy and painless. I received multiple updates regarding the status of repairs and expected completion date, and was pleasantly ..." Read more
"Customer service and communication could not be better. This is my 2nd experience with CARSTAR and Ill always ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Yes

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My Experience

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Five stars aren’t enough! Thank you for the amazing work, attention to detail, and outstanding customer service. My car looks brand new again. Hands down the best body shop in town. I highly recommend them to anyone looking for top-quality repairs.

Likely to Recommend

Repair Quality

Five stars aren’t enough! Thank you for the amazing work, attention to detail, and outstanding customer service. My car looks brand new again. Hands down the best body shop in town. I highly recommend them to anyone looking for top-quality repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

At Carstar they are Professional & have a fast repair, I am a Happy Customer, Thank you

Likely to Recommend

I would definitely recommend

Repair Quality

Customer Service

They are very Professional, the repair was completed in a very short time. I am happy with the repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. We were consistently informed of progress. Response time from starting on work to finish was 3 days. Would recommend highly. Arthur was extremely helpful and answered all our questions.

Likely to Recommend

Repair Quality

Just like new!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tony and the rest of the team were amazing from start to finish and kept us up to date every step. Highly recommend the shop to others!

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Kept me Informed?

Yes

Ready on Time?

Yes

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Kept me Informed?

Yes

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No

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Repair Quality

Super friendly and great on communication and getting the job done!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Their customer service team and staff was great and very helpful and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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