Kniesel's Collision - Rancho Cordova

4.9 (417reviews)
99%
2459 Mercantile Dr,  Rancho Cordova,  CA  95742
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Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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GM
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Reviews (417)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlight the exceptional workmanship, with vehicles returned looking brand new, and appreciate the thorough cleaning and detailing upon pickup. Customers frequently commend the team for keeping them informed throughout the repair process via texts and phone calls. Several noted repairs were completed ahead of schedule. A small number of customers mentioned delays due to parts availability or vendor issues, though most acknowledged these were outside the shop's control. One customer expressed dissatisfaction with unresolved repair issues and communication. Overall, the vast majority of customers report a highly positive experience and would strongly recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... 2004 GMC Sierra completely repainted at Kneisels. This was like a new factory paint job. This wasn't one of those cheap paint jobs where they ..." Read more
"... very pleased with the way my repair work turned out! The work is extremely excellent!" Read more
"Professional, high quality work with excellent customer service. Exceeded my expectations in every way. Thank you"
"... pick it up had been impeccably cleaned and detailed. The repairs are excellent…can not tell at all that there had been any damage. Very pleased 😀!!" Read more
"The body work was exceptional. You couldnt even tell there was any damage. Customer service was world class received phone calls ..." Read more
"The work performed was completed a day early. Thank you."
"Actually, it was a few days early."
"They were extremely timely in finishing my car! They returned my card to me and immaculate condition ..." Read more
"... work, my car looks new again. Very professional and work was completed prior to the projected date. Will definitely recommend!" Read more
"These guys are great, very communicative. Car took a little longer than they thought but we on top of the process the whole time. I would recommend every one that ..." Read more
"... the best!! absolutely excellent customer service, kept me posted day by day of every detail & my car looks brand new again! I highly recommend ..." Read more
"Excellent communication. Updated me everyday."
"The communication was the best !!!"
"... the finished product and car is good as new! Also, the professionalism and constant communication from the team was amazing and I never felt left in the dark. I recommend everyone ..." Read more
"Communication is horrible"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish, my experience with Kniesel’s and in particular Tyler Espinosa was a pleasure beyond my expectations. It was completely stress free, I was kept informed throughout the repair process, had a loaner car delivered to the site, there was nothing I had to do but show up. Thank you for taking such good care of your customer and my vehicle looks perfect. In fact, when the car got washed it wasn’t typical.because old layers of grease and road oils were intentionally removed from the wheels! I am thrilled to see them looking so nice. I don’t hope to have to visit the collision center again but won’t hesitate to recommend Kniesel’s and of coarse Tyler for their technition. Thank you very much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the staff, the time, and service. Would 100% recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Done in little time done right by good people

My Experience

I'm very satisfied with the service and what I was told the amount of estimated time needed for my car to get fix and done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tyler was very proactive in communicating. It took a while because we had a part on back order, but I shad us covered.

Likely to Recommend

Repair Quality

They did great work & we’re very communicative. The only drawback was a long delay because of a part on back order.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I am greatly liking your work with just some concern on alignment of front left bumper piece

My Experience

I liked being kept informed about repair progress. The truck is fixed, it looks great, it was on time, actually a little early. Very happy with experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me informed, done on time, looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick response, and fix my problem.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I chose Kneisels because of an earlier experience I had with them regarding my 2013 Honda CRV. That was a case where they had to do some front damage repair, and their work was excellent. And this complete paint job on my truck is superb. So yes! I definitely would recommend them to anyone needing there services.

Repair Quality

I had my 2004 GMC Sierra completely repainted at Kneisels. This was like a new factory paint job. This wasn't one of those cheap paint jobs where they mask everything with tape. This was a remove everything removable, including the bed. My truck looks just like the day I first saw it on the showroom floor. The paint job is beautiful, and the finish is mirror like. Thank you Kneisels. A job really well done.

Customer Service

Excellent! Crystal and Tyler were super nice to work with and kept me well informed of the status of my truck.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tyler was great! My car was finished quickly and I was kept up to date on the progress. This was the 2nd time I had work done on my car there and could not be happier with the work and the customer service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service, communication, quality of work all excellent in every way.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kniesels' workmaship is top notch. Highly highly recommended to anyone who wants the best repair done to thier car. They have amazing staff also. Job well done Kniesels.

Likely to Recommend

Repair Quality

Very satisfied with the work done.

Customer Service

Job well done and it didn’t take too long.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you so very much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Krystal and Tyler were truly awesome, very knowledgeable and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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