CARSTAR Pacific Coast Collision Center

4.9 (2,112reviews)
98%
3480 Sunrise Blvd, Suite 250,  Rancho Cordova,  CA  95742
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Shop AssistantSparkles

In operation 13 years.

Welcome to Carstar Pacific Coast Collision Center. As a family-owned shop, we're dedicated to restoring vehicles with precision. Our "I-Car Gold Class" recognition highlights our commitment to quality, and being "Tesla Certified" showcases our expertise in cutting-edge technology. We collaborate seamlessly with insurance companies, ensuring a stress-free experience. Your satisfaction is our priority, and our lifetime warranty underscores our confidence in our work. Join the Carstar family, where excellence and customer service reign. From minor dents to major repairs, we approach each project with the same dedication and expertise that have become synonymous with our name. Our mission is to not only restore your vehicle to its former glory but to exceed your expectations and make the process as smooth as possible. Your satisfaction drives us forward, and we look forward to the opportunity to serve you and your vehicle with the care it deserves.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
GM Electric Vehicles
Honda
I-Car
Tesla
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Email

Reviews (2,112)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the professionalism, friendliness, and expertise of the entire team, noting that repairs were frequently completed ahead of schedule. The quality of repair work received high marks, with numerous customers remarking that their vehicles looked brand new upon return. Regular status updates via text were widely appreciated, keeping customers informed throughout the process. Customers also valued the added touches such as complimentary vehicle cleaning and assistance with rental car coordination. A few customers noted areas for improvement directly from their experiences, including occasional communication inconsistencies, minor repair concerns, and preferences for phone call updates over text-only notifications. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... experience at CARSTAR Pacific Coast! From start to finish, the team went above and beyond to make the process smooth, professional, and stress-free. The customer service ..." Read more
"... Tesla, and the second time theyve out done their self. Excellent customer service and their work is second to none. A 15 out of 10!" Read more
"... ‘turnaround time were far better than typically expected, the repairs were top notch and I genuinely feel like my car looked even better than it did before I was rear ..." Read more
"... stars arent enough! Thank you for the amazing work, attention to detail, and outstanding customer service. My car looks brand new again. Hands down the best ..." Read more
"... I hit a deer at low speed; I was so disappointed. Carstar did an excellent job though restoring it to brand new cosmetically and functionally. The body lines were ..." Read more
"... completion date, and was pleasantly surprised when my car was completed 4-5 days ahead of schedule. Not a fan of rental cars so that was a major win ..." Read more
"Ready in 2 days when they initially estimated a week"
"My Prius was repaired & returned to me within fewer than 26 hrs of the vandalism incident. You just cannot do it faster ..." Read more
"... extremely willing to help answer any questions I had. The work was finished 1 day ahead of the estimated time which was a nice surprise. The quality of work was ..." Read more
"... with my car, all expenses and time frames. In fact they are are often early with completion. Impeccable work. I heartily recommend Carstar and their amazing staff." Read more
"Very satisfied with not only the work done but the communication from start to finish was very important to me on knowing what was happening at all times. I couldn't ..." Read more
"... informative and knowledgeable team members. From booking to getting texts on where my car was in the process for repair I was always in the loop. Thank you for making it ..." Read more
"I received regular updates and was never lost throughout the process."
"They care about how they communicate. They communicate either utmost courtesy."
"Great communication, great work, great customer service!"

My Experience

Everyone was super nice and i really appreciate how they went above and beyond with repairing my car. And it was done quicker than expected!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks and runs great after the repairs you made.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for your service. My vehicle looks amazing!!

My Experience

The people at CARSTAR are awesome. I felt welcomed when I dropped off the car and all my questions were answered. It was fun to talk with people that love Tesla like I do. On pickup my car was waiting out front for me and they met me outside and went over all the repairs. I really like this shop and was treated like an old friend there.

Likely to Recommend

Repair Quality

Everyone on the team was warm and cordial. The service was top notch

Customer Service

Great interactions with all members of the team

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Five stars aren’t enough! Thank you for the amazing work, attention to detail, and outstanding customer service. My car looks brand new again. Hands down the best body shop in town. I highly recommend them to anyone looking for top-quality repairs.

Likely to Recommend

Repair Quality

Five stars aren’t enough! Thank you for the amazing work, attention to detail, and outstanding customer service. My car looks brand new again. Hands down the best body shop in town. I highly recommend them to anyone looking for top-quality repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

At Carstar they are Professional & have a fast repair, I am a Happy Customer, Thank you

Likely to Recommend

I would definitely recommend

Repair Quality

Customer Service

They are very Professional, the repair was completed in a very short time. I am happy with the repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. We were consistently informed of progress. Response time from starting on work to finish was 3 days. Would recommend highly. Arthur was extremely helpful and answered all our questions.

Likely to Recommend

Repair Quality

Just like new!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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