CARSTAR Professional Autobody South

4.9 (528reviews)
99%
61210 S HWY 97,  Bend,  OR  97702
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Shop AssistantSparkles

In operation 20 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Professional Autobody South can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Professional Autobody South claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (528)

Likely to Recommend

Absolutely would recommend!

Repair Quality

Absolutely amazing quality of work!

Customer Service

Great customer service in every area!

Returned Clean

My Experience

My Experience

Very friendly staff and care about getting things done right.

Likely to Recommend

Good people

Repair Quality

Very professional and friendly service

Customer Service

Great service

Returned Clean

My Experience

The communication with the car owner was EXCELLENT….the finished car was amazing…on a scale of 1-10 I would give this business a 10!!!

Likely to Recommend

Repair Quality

Car Star communicated all relevant information…about where they were with the car repair, when the parts were ordered and received, when it was being painted

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Erik and the staff at Carstar were a pleasure to work with. The work was done quickly and they communicated well with status update texts while the work was being done. Bottom line: my car looks great!

Likely to Recommend

Repair Quality

Carstar did a great job with my car. The repairs were well done and the communication during the repairs was really good.

Customer Service

Great customer service.

Likely to Recommend

Repair Quality

Todd Johnson was very helpful and kept me informed of progress on my car.

Customer Service

Everyone was nice and friendly. Todd checked in with me a few days after I got my car back to make sure everything is working properly.

Returned Clean

Likely to Recommend

Repair Quality

Love the easy, friendly "getting an estimate" process with Todd. Loved being kept abreast of the repair process via text messages. Loved being able to pay the balance online. Mostly, loved the job you folks did on our Tesla. I will tell all my Telsa friends about your service if you ever need it. Besides, CarStar is the outfit Telsa Service recommends for general body work.

Customer Service

Returned Clean

My Experience

1)A text giving us a p/up date of no later than 2/23, on the day after we dropped car off on 2/5, led us to believe we'd need to get a rental. We jumped thru hoops to get a rental, only to get call later in the day that bumper did not need replacing so it would be ready much sooner, time wasted on our end. 2)A call/text earlier in the day on the day of pickup would have been nice, we rec'd notification at 4:32 on Fri, when you close at 5, very tight time frame. 3) The phone holder we had installed in the interior heat vent was removed and broken and we can't understand why it was even removed(?) and it should have been replaced or a credit given to replace it by the repair company or at least mentioned to us upon pickup.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thanks for keeping me updated on the progress via text and phone calls. Also this might seems minor but thanks for washing my car.

My Experience

We were given top notch treatment from start to finish. Thank you for taking the leap to get Tesla Certified. We will highly recommend you to anyone who needs body work.

Likely to Recommend

Yes, I would personally recommend CARSTARS.

Repair Quality

CARSTARS is Tesla certified, which means they invested in training, equipment, and a commitment to Tesla. I recently picked up my car- it looks like I just drove it off the lot. The process, from start to finish, went really smoothly. I was kept informed from start to finish. Wendy Hill

Customer Service

The personnel were very professional and easy to talk to.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Paint matches well. Looks like new. Job finished early.

Customer Service

Received frequent updates on progress of repair. Price was available before start of service. No surprises.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

My car looks great and Todd was very good with his communication and status updates.

Customer Service

Again, communication was very good and I appreciated Todd’s updates.

Returned Clean

Likely to Recommend

Repair Quality

professional, courteous, excellent work, and prompt

Customer Service

Returned Clean

My Experience

Communicating through the whole process was excellent