CARSTAR Proline Body & Chassis
In operation 25 years.
It’s Proline’s mission is to provide our customers with the highest quality collision repairs possible. This means each job is done right the first time and on time. It is through our commitment to ongoing training, supplier agreements, relationships with insurance companies that we will be an industry leader in the collision repair business.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
⭐ 1/5 – Very poor communication and unprofessional service I had a very disappointing experience with this auto repair shop. My vehicle, which was brought in after a collision, had an estimated repair time of approximately three weeks, with a projected completion date of July 6. However, the timeline changed at the last minute without proper communication. I was called just two hours before closing to be told my car was “ready.” Their policy states that if the vehicle is not picked up within 24 hours, storage fees begin to apply. Since I was notified so late and the next day was Sunday (when they are closed), I was essentially forced to pick up my vehicle within a very short time frame or risk paying extra charges. What made this worse is the lack of consistency between the app and the phone calls. The app shows an estimated completion date, but in reality they call earlier without updating the information or giving proper notice. The rental car situation was also unacceptable. When my husband went to pick it up, it was not at the original location and he had to travel to another town. The vehicle was dirty, smelled like marijuana, and had registration that had expired last year. Overall, there was poor communication, last-minute changes, and a lack of professionalism throughout the entire process. I do not recommend this place based on my experience.
Repair Quality - 0.5/5.0 -
My experience was extremely disappointing. My car was in the shop for two weeks for what was supposed to be a simple polishing job. After making me wait that long, they called me on a Saturday with only two hours left before closing to tell me my car was ready. They also informed me that if I didn’t pick it up within the next 24 hours, I would have to pay storage fees out of my own pocket. The problem is that they are closed on Sundays, so there was no realistic opportunity to pick up my vehicle within that time frame. It felt like this was intentionally done to pressure customers into paying extra storage fees. To make matters worse, I noticed that my backup camera had been moved or misaligned. Before, it pointed straight behind the vehicle as it should. Now it points downward, and I can even see my license plate in the camera view, which never happened before. I would not recommend this shop. The poor communication, unreasonable pickup expectations, and the fact that my vehicle was returned with the backup camera misaligned made for a very frustrating experience.
Customer Service - 0.5/5.0 -
My experience was extremely disappointing. My car was in the shop for two weeks for what was supposed to be a simple polishing job. After making me wait that long, they called me on a Saturday with only two hours left before closing to tell me my car was ready. They also informed me that if I didn’t pick it up within the next 24 hours, I would have to pay storage fees out of my own pocket. The problem is that they are closed on Sundays, so there was no realistic opportunity to pick up my vehicle within that time frame. It felt like this was intentionally done to pressure customers into paying extra storage fees. To make matters worse, I noticed that my backup camera had been moved or misaligned. Before, it pointed straight behind the vehicle as it should. Now it points downward, and I can even see my license plate in the camera view, which never happened before. I would not recommend this shop. The poor communication, unreasonable pickup expectations, and the fact that my vehicle was returned with the backup camera misaligned made for a very frustrating experience.
Returned Clean
My Experience - 5.0/5.0 -
Sean and the team did such a great job! My car came back looking mint! Highly recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
you're the best!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent people n excellent service!!
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Great people n great service
Customer Service - 5.0/5.0 -
Looks better than when I first bought the car
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not at all
Repair Quality - 0.5/5.0 -
Hi, I just wanted to let you know I’m very disappointed with the condition my vehicle was returned in. The interior was covered in dust and stains, one of my lug nuts is missing, my lug nut key wasn’t returned so I can’t remove my wheel locks, and there’s now what looks like a razor blade slash on my dashboard that wasn’t there before. After having my car for a month, this whole experience has been very frustrating, and I’m not satisfied at all. I’d appreciate someone reaching out to make this right.
Customer Service - 0.5/5.0 -
Hi, I just wanted to let you know I’m very disappointed with the condition my vehicle was returned in. The interior was covered in dust and stains, one of my lug nuts is missing, my lug nut key wasn’t returned so I can’t remove my wheel locks, and there’s now what looks like a razor blade slash on my dashboard that wasn’t there before. After having my car for a month, this whole experience has been very frustrating, and I’m not satisfied at all. I’d appreciate someone reaching out to make this right.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional service.. Totally satisfied.. Thank you…!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had overall a great experience at this shop. I was hit and was 100% covered by the other person's insurance and the shop didn't need to take any deposit or money from me. They also work with the local enterprise to coordinate pick up and drop off of a rental car saving you a trip there separately. The work was done well and you get a comprehensive breakdown of all the services performed and they followed the recommended procedures per the car manufacturer for the specific damage to my car. The staff were all helpful and clear as well. The one negative would be the price, if the work wasn't entirely covered by the person who hit me's insurance I might want to shop around. But given the quality of the work this too can be justified. Recommend this place.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Proline did a great job once again on my Toyota sequoia. Sean is a expert at what he does., Just ignore the Tattoos . :)
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
It’s take repair time almost double based on estimate time.
Customer Service - 4.0/5.0 -
Not any issue regarding repairs
Likely to Recommend - 5.0/5.0 -
Every time
Repair Quality - 5.0/5.0 -
Great people
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did very good job for my car. Highly recommend 👍
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We always use Proline because they do great work within a reasonable time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The staff at Proline was very friendly & helpful, they had answers to all my questions. They facilitated everything from beginning to end. I also appreciated that they went the extra mile to assist me with an unrelated issue that would have brought another headache after picking up my car. They went above and beyond and I will definitely keep them in mind if I ever need the a shop again! The only thing I wish would’ve been different was status updates via text or email, other than that everything was great! Thank you!
Customer Service - 5.0/5.0 -
Great staff! Very friendly and super helpful! Got things moving along very quickly for me.