CARSTAR Protouch Mascoutah
220 W. MAIN STREET,
Mascoutah,
IL
62258
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 5 years.
At CARSTAR Protouch Mascoutah, we provide the highest quality auto body repair using state-of-the-art body shop equipment. Our technicians are always up to date with their training and getting our customers back on the road safely is our highest priority. We provide a high level of communication with our customers throughout the repair process. We are a family owned business with more than 30 years experience in the collision repair industry and we take much pride in our work and customer service.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:30 am - 5:00 pm |
| Tue | 8:30 am - 5:00 pm |
| Wed | 8:30 am - 5:00 pm |
| Thu | 8:30 am - 5:00 pm |
| Fri | 8:30 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including daily text updates throughout the repair process. A standout highlight is vehicles being completed ahead of schedule, often days or even a week early, which customers greatly appreciate. Additional touches like returning vehicles cleaned inside and out, assisting with rental car returns, and applying rust prevention treatments reflect a commitment to going above and beyond. A few customers noted minor concerns, such as miscommunication about payment options and occasional feature adjustments on their vehicles, but these were exceptions in an otherwise overwhelmingly positive experience.
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Service Quality
"CARSTAR provided me with exceptional service and qualified work. Additionally, the customer service was outstanding."
"Very satisfied with the quality and quicknes of the work done."
"They did an amazing job! I am so happy with the repairs, the service, and returned my van much cleaner than ..."
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"I am absolutely satisfied with the quality of the work performed!"
"Repairs were completed 4 days ahead of estimate; car looks new; terrific job!"
"... repairs. Carstar in Mascoutah made everything seamless. Her car was finished over a week ahead of schedule and the work was top notch. The ability to return ..."
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"The job was done perfectly and way before the projected date that it should have been done. They are five star ..."
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"Repairs completed 4 days prior to estimated date"
"They had my car fixed and ready in half the time they estimated. I was extremely pleased with them."
"... they vacuumed it even for me. Thank them also for getting it done 5 days early."
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"Outstanding communication from start to finish.The whole process by the entire staff was Outstanding ..."
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"Very thorough communication with comprehensive updates so I was always aware of the progress being made. Super impressive!"
"Great communication throughout"
"The communication was really good. I knew where my car was as it moved through different stages."
"... an auto body shop. It is an understatement to say how professional and prompt the communication was with each step in the process and just throughly impressed!"
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Rhuann
(Subaru owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
Very satisfied with the work and updates. I would definitely recommend there work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Logan
(Dodge owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Steven
(RAM owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Ford owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Chevrolet owner)
reviewed 7/28/26
My Experience - 5.0/5.0 -
Professional and fast service—thank you for making my truck new again!
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Scott
(Jeep owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is professional and friendly. My car was completed on time as promised and I believe the price for my dent removal was fair.
Customer Service - 5.0/5.0
Returned Clean
Russel
(Lexus owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Chevrolet owner)
reviewed 7/23/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Steven
(Kia owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, friendly and knowledgeable. They did a great job explaining the process of what needed to be done - extremely thorough. My car was repaired quicker than expected, and they did a fantastic job. Very satisfied, and will recommend people in the future. Thanks again!
Customer Service - 5.0/5.0 -
Excellent !
Returned Clean
Michael
(GMC owner)
reviewed 7/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kayla
(Chrysler owner)
reviewed 7/20/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Brian
(Honda owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Josh
(Volvo owner)
reviewed 7/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Trudy
(Buick owner)
reviewed 7/13/26
My Experience - 5.0/5.0 -
It was fast and extremely professional…
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Contessa
(Nissan owner)
reviewed 7/13/26
My Experience - 0.0/5.0 -
While I was driving home my check engine light came on I will not drive it until I have it checked out. And your office is closed until Monday Need a call back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good follow up
Customer Service - 5.0/5.0 -
They are very good
Cory
(Subaru owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Earl
(Dodge owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Martha
(Ford owner)
reviewed 7/6/26