CARSTAR Protouch Mascoutah

4.9 (532reviews)

100%

(618) 270-4070

220 W. MAIN STREET, Mascoutah, IL 62258

100%

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220 W. MAIN STREET
Mascoutah, IL 62258

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About CARSTAR Protouch Mascoutah

See Photos

220 W. MAIN STREET
Mascoutah, IL 62258

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 5 years.

At CARSTAR Protouch Mascoutah, we provide the highest quality auto body repair using state-of-the-art body shop equipment. Our technicians are always up to date with their training and getting our customers back on the road safely is our highest priority. We provide a high level of communication with our customers throughout the repair process. We are a family owned business with more than 30 years experience in the collision repair industry and we take much pride in our work and customer service.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:30 am - 5:00 pm
Tue	8:30 am - 5:00 pm
Wed	8:30 am - 5:00 pm
Thu	8:30 am - 5:00 pm
Fri	8:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (532)

Sort By:
Newest
Rating

415 Customers Rated

5 Stars

72.2% Complete

(384)
4 Stars

5.1% Complete

(27)
3 Stars

0.2% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0.2% Complete

(1)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as outstanding, top-notch, and completed to a like-new standard. A standout highlight across numerous reviews is the proactive communication, with customers appreciating daily text updates throughout the repair process. Timeliness is another strong theme, as many customers noted their vehicles were completed ahead of schedule. Customers also valued the convenience of returning rental cars directly at the shop. A few customers mentioned areas for improvement, including clearer upfront communication about payment options and ensuring all requested repair scopes are confirmed before work begins.

Select to learn more

Service Quality
Timeliness
Communication

"CARSTAR provided me with exceptional service and qualified work. Additionally, the customer service was outstanding."

"I am absolutely satisfied with the quality of the work performed!"

"They did an amazing job! I am so happy with the repairs, the service, and returned my van much cleaner than ..." Read more

"Very satisfied with the quality and quicknes of the work done."

"CarStar came recommended by a neighbor. I was met with knowledgeable, caring, and professional individuals that took care of my every need promptly. They kept me Informed of the progress and ..." Read more

"... they vacuumed it even for me. Thank them also for getting it done 5 days early." Read more

"... repairs. Carstar in Mascoutah made everything seamless. Her car was finished over a week ahead of schedule and the work was top notch. The ability to return ..." Read more

"Repairs completed 4 days prior to estimated date"

"They had my car fixed and ready in half the time they estimated. I was extremely pleased with them."

"The job was done perfectly and way before the projected date that it should have been done. They are five star ..." Read more

"Outstanding communication from start to finish.The whole process by the entire staff was Outstanding ..." Read more

"Very thorough communication with comprehensive updates so I was always aware of the progress being made. ..." Read more

"The communication was really good. I knew where my car was as it moved through different stages."

"... an auto body shop. It is an understatement to say how professional and prompt the communication was with each step in the process and just throughly impressed!" Read more

"Appreciated the way the shop kept me informed of where in the process my vehicle was on a daily basis."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"CARSTAR provided me with exceptional service and qualified work. Additionally, the customer service was outstanding."

"I am absolutely satisfied with the quality of the work performed!"

"They did an amazing job! I am so happy with the repairs, the service, and returned my van much cleaner than ..." Read more

"Very satisfied with the quality and quicknes of the work done."

"... they vacuumed it even for me. Thank them also for getting it done 5 days early." Read more

"... repairs. Carstar in Mascoutah made everything seamless. Her car was finished over a week ahead of schedule and the work was top notch. The ability to return ..." Read more

"Repairs completed 4 days prior to estimated date"

"They had my car fixed and ready in half the time they estimated. I was extremely pleased with them."

"The job was done perfectly and way before the projected date that it should have been done. They are five star ..." Read more

"Outstanding communication from start to finish.The whole process by the entire staff was Outstanding ..." Read more

"Very thorough communication with comprehensive updates so I was always aware of the progress being made. ..." Read more

"The communication was really good. I knew where my car was as it moved through different stages."

"... an auto body shop. It is an understatement to say how professional and prompt the communication was with each step in the process and just throughly impressed!" Read more

"Appreciated the way the shop kept me informed of where in the process my vehicle was on a daily basis."

Paul (Chevrolet owner) reviewed 9/24/26

Always a pleasure. Customer service is top notch and the repairs are perfect!

Joshua (GMC owner) reviewed 9/24/26

Absolutely

Everything is perfect, the speed at which I got my Truck back was very impressive and the staff was beyond professional throughout the entire process. They will forever get my business from this point forward. Thanks again

Robert (Chevrolet owner) reviewed 9/21/26

Jason & Erin (Chrysler owner) reviewed 9/21/26

You all did a great job! Van looks good as new and you got it done quickly. Much appreciated!!

Jason (Mazda owner) reviewed 9/19/26

Sharvette (Nissan owner) reviewed 9/18/26

Good job keep up the good work.

💕 Luv the work that was done ,would use them every time , best I have ever seen, looked like a new car. Thanks for a good job 👍👍.

Very helpful and courteous

Marcella (Lincoln owner) reviewed 9/17/26

Shana (Kia owner) reviewed 9/16/26

Excellent work and amazing communication throughout the entire process

Great communication. The front end staff explained everything very well before the process started and the texts that were received throughout the repair kept us informed during the process

Scott (Subaru owner) reviewed 9/11/26

Deborah (Hyundai owner) reviewed 9/10/26

They did an amazing job. Kept me updated every step of the way which was great. I would definitely recommend thrm to everyone and would use them again if needed. It was a bonus getting to visit with their dog in the office.

I would absolutely recommend them

Everything was amazing. We highly recommend them and would definitely use them again.

Top notch, they were amazing

Bradley (Chevrolet owner) reviewed 9/9/26

Belinda (Ford owner) reviewed 9/7/26

Very pleased with the service I received.

Adriana (Nissan owner) reviewed 9/4/26

Frank (GMC owner) reviewed 9/2/26

Your work was excellent as always

Kristen (Kia owner) reviewed 8/31/26

Everyone I spoke to was so friendly and helpful. I also really appreciated the text updates throughout the process. I will definitely recommend you to others!

Robert (Honda owner) reviewed 8/19/26

We had an excellent overall experience . Excellent customer service from the time of drop off and pickup. Received text messages throughout the entire process of restoration on the passenger side of the car. Definitely would recommend to friends. Thank you.

Thomas (Ford owner) reviewed 8/18/26

Dan (Jeep owner) reviewed 8/17/26

Kept me up to date on progress with frequent text messages. Very happy with the finished product.

Kenneth (Ford owner) reviewed 8/13/26

Great Job Great Service Fast and Efficient

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view more shops in: Mascoutah | 62258

Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

CARSTAR Protouch Mascoutah

Take photos and get an online estimate

Schedule an estimate appointment

About CARSTAR Protouch Mascoutah

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (532)

415 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0