CARSTAR Protouch Mascoutah

4.9 (518reviews)

100%

(618) 270-4070

220 W. MAIN STREET, Mascoutah, IL 62258

100%

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220 W. MAIN STREET
Mascoutah, IL 62258

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About CARSTAR Protouch Mascoutah

See Photos

220 W. MAIN STREET
Mascoutah, IL 62258

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 5 years.

At CARSTAR Protouch Mascoutah, we provide the highest quality auto body repair using state-of-the-art body shop equipment. Our technicians are always up to date with their training and getting our customers back on the road safely is our highest priority. We provide a high level of communication with our customers throughout the repair process. We are a family owned business with more than 30 years experience in the collision repair industry and we take much pride in our work and customer service.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:30 am - 5:00 pm
Tue	8:30 am - 5:00 pm
Wed	8:30 am - 5:00 pm
Thu	8:30 am - 5:00 pm
Fri	8:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (518)

Sort By:
Newest
Rating

404 Customers Rated

5 Stars

72.2% Complete

(374)
4 Stars

5% Complete

(26)
3 Stars

0.2% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0.2% Complete

(1)
< 1 Star

0.4% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including daily text updates throughout the repair process. A standout highlight is vehicles being completed ahead of schedule, often days or even a week early, which customers greatly appreciate. Additional touches like returning vehicles cleaned inside and out, assisting with rental car returns, and applying rust prevention treatments reflect a commitment to going above and beyond. A few customers noted minor concerns, such as miscommunication about payment options and occasional feature adjustments on their vehicles, but these were exceptions in an otherwise overwhelmingly positive experience.

Select to learn more

Service Quality
Timeliness
Communication

"CARSTAR provided me with exceptional service and qualified work. Additionally, the customer service was outstanding."

"Very satisfied with the quality and quicknes of the work done."

"They did an amazing job! I am so happy with the repairs, the service, and returned my van much cleaner than ..." Read more

"I am absolutely satisfied with the quality of the work performed!"

"Repairs were completed 4 days ahead of estimate; car looks new; terrific job!"

"... repairs. Carstar in Mascoutah made everything seamless. Her car was finished over a week ahead of schedule and the work was top notch. The ability to return ..." Read more

"The job was done perfectly and way before the projected date that it should have been done. They are five star ..." Read more

"Repairs completed 4 days prior to estimated date"

"They had my car fixed and ready in half the time they estimated. I was extremely pleased with them."

"... they vacuumed it even for me. Thank them also for getting it done 5 days early." Read more

"Outstanding communication from start to finish.The whole process by the entire staff was Outstanding ..." Read more

"Very thorough communication with comprehensive updates so I was always aware of the progress being made. Super impressive!"

"Great communication throughout"

"The communication was really good. I knew where my car was as it moved through different stages."

"... an auto body shop. It is an understatement to say how professional and prompt the communication was with each step in the process and just throughly impressed!" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"CARSTAR provided me with exceptional service and qualified work. Additionally, the customer service was outstanding."

"Very satisfied with the quality and quicknes of the work done."

"They did an amazing job! I am so happy with the repairs, the service, and returned my van much cleaner than ..." Read more

"I am absolutely satisfied with the quality of the work performed!"

"Repairs were completed 4 days ahead of estimate; car looks new; terrific job!"

"... repairs. Carstar in Mascoutah made everything seamless. Her car was finished over a week ahead of schedule and the work was top notch. The ability to return ..." Read more

"The job was done perfectly and way before the projected date that it should have been done. They are five star ..." Read more

"Repairs completed 4 days prior to estimated date"

"They had my car fixed and ready in half the time they estimated. I was extremely pleased with them."

"... they vacuumed it even for me. Thank them also for getting it done 5 days early." Read more

"Outstanding communication from start to finish.The whole process by the entire staff was Outstanding ..." Read more

"Very thorough communication with comprehensive updates so I was always aware of the progress being made. Super impressive!"

"Great communication throughout"

"The communication was really good. I knew where my car was as it moved through different stages."

"... an auto body shop. It is an understatement to say how professional and prompt the communication was with each step in the process and just throughly impressed!" Read more

Belinda (Ford owner) reviewed 8/27/26

Very pleased with the service I received.

Robert (Honda owner) reviewed 8/19/26

We had an excellent overall experience . Excellent customer service from the time of drop off and pickup. Received text messages throughout the entire process of restoration on the passenger side of the car. Definitely would recommend to friends. Thank you.

Thomas (Ford owner) reviewed 8/18/26

Dan (Jeep owner) reviewed 8/17/26

Kept me up to date on progress with frequent text messages. Very happy with the finished product.

Kenneth (Ford owner) reviewed 8/13/26

Great Job Great Service Fast and Efficient

Awsome services

Alicia (Kia owner) reviewed 8/13/26

Great communication!!!

Jerald (Toyota owner) reviewed 8/10/26

Rhuann (Subaru owner) reviewed 8/7/26

Very satisfied with the work and updates. I would definitely recommend there work

Charles (Chevrolet owner) reviewed 8/6/26

Logan (Dodge owner) reviewed 8/3/26

Steven (RAM owner) reviewed 8/3/26

Michael (Ford owner) reviewed 7/31/26

John (Chevrolet owner) reviewed 7/28/26

Professional and fast service—thank you for making my truck new again!

Scott (Jeep owner) reviewed 7/28/26

The staff is professional and friendly. My car was completed on time as promised and I believe the price for my dent removal was fair.

Russel (Lexus owner) reviewed 7/24/26

Steven (Chevrolet owner) reviewed 7/23/26

Steven (Kia owner) reviewed 7/22/26

Fast, friendly and knowledgeable. They did a great job explaining the process of what needed to be done - extremely thorough. My car was repaired quicker than expected, and they did a fantastic job. Very satisfied, and will recommend people in the future. Thanks again!

Excellent !

Michael (GMC owner) reviewed 7/20/26

Kayla (Chrysler owner) reviewed 7/20/26

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view more shops in: Mascoutah | 62258

When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

CARSTAR Protouch Mascoutah

Take photos and get an online estimate

Schedule an estimate appointment

About CARSTAR Protouch Mascoutah

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (518)

404 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?