CARSTAR Riverside

My Experience - 5.0/5.0 -

Mike, at Car Star the work that your team does in the communication that you have at least with me and I’m sure everyone else is as good as it gets. I’m very happy and you have repaired three cars for me in the last year and I will continue to come to you for any type of body damage repair thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Any work I’ve had done at this body shop has been very very good and I’m so happy with the outcome of the repairs and the customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Cup of water was in my van. My passenger window was down. Some, how a green tooth pick flossing device was between my front windshield and dash. Not sure if it was used or unused either. My antenna was not put back on my van. My equipment that of value in the back of my van. Was thrown all around in the back. Leading me to believe my van went for a joy ride. The paperwork for my van was left on the dash. My van has a glued smell inside of it now. Not even sure how fixing the rear end makes a new van smell like that??? Is that why my window was down?? When calling to setup and being at the office. I was met as if I disrupted the office as direct inconvenient way of bringing my services. Then when I voiced my frustration of the shape my van was in. I was told “ I understand your frustration”. Actually you don’t understand that I left my work van with equipment that is valuable to life safety for my employer(i.e Security cameras,Intrusion Keypads and various horn/strobe) and I am not sure it’s in working condition. I have 12vdc 7aha batteries with smashed terminals. Is it because I work for the global security division of Wal-mart?? Is it because I work for Wal-mart? My van is something I see more than my daughter and her mother. To have a direct violation of my work space was a degree that “I understand your frustration” was not called for. Because your team doesn’t have to inventory my van to make sure not things are working condition. Your team doesn’t have to report this to your management of what happen and then reorder any damage equipment. I get your team may not like dealing with fleet management services. I understand that part of this having something fixed. I’ve been a service tech for 20years. I’ve heard and dealt with all levels of restrictions due the restraints caused by fleet management services. So my opinion doesn’t matter because I am a dumb tech and it’s not paid by me. Joke is on WHEELS for letting me pick my location because of the owner off black bob in Olathe was a really good customer of mine when I worked for a third-party contractor and I remembered how I was treated by the staff when I worked there as a technician resolving the alarm system. So being able to choose Car star, I didn’t think that I would experience this type of mishap caused by professionals. Being a professional in my field, I felt that I would be dealing with professionals that would handle and care for things like I do, but that is my fault thinking that people take care of stuff of mine like I take care of stuff of theirs.

Likely to Recommend - 0.5/5.0 -

Never.

Repair Quality - 0.5/5.0 -

My work van smelling like glue. The passenger window was left down. No inside main cab was being worked on.

Customer Service - 0.5/5.0 -

When i called to setup the appointment as i was instructed do so by my fleet management group. I was met with hostile as i interrupted someone's lunch. Then proceeded to continue to act rude with taking my information. To where i had to ask "Are you okay" " Do i need to call back at a later time" The drop of was the worse situation I've dealt with as well. For calcification of my experiences. I've been in my career for 20years this not my first interaction with using a fleet service or being hit my civilian. When I went inside I was once again met with static of i shouldn't be here. I was met with "Your Name" no hello how can we help you today. Then met with "give me your keys" I asked "does anyone want to walk the van to asset the damage with me to verify what's wreck or comestic damage from non wreck" That was met with static again. Then if i could rate a negative 10 I would do that without blinking an eye. When I picked up my van. Once again static from the front desk. Yet one lady Goes Hello Good morning how can we help. The front desk lady is in another office. Comes with the static again. Then no one walked me out to my van to show what was done. If that wouldve happen Then i wouldnt have to bring the half cup of water in my cup holder that didnt belong to me. I wouldnt have to return the mirror hang with my paper work in to them. I wouldnt have to roll up my window. They wouldve seen my LIFE SAFETY EQUIMENT thrown all over the back of my van. THAT SHOULD NOT HAVE BEEN IN THE SHAPE TO REPLACE A TAILLIGHT ASSEMBLY AND BUMPER. When i express my frustration NO SORRY NO NOTHING. Other than i completely understand how you feel. NO YOU ACTUALLY DONT KNOW. I had to verify my equipment damage. I had to do an inventory on my equipment. How can you understand unless you have done such a task. Is this my fault or WHEELS fault for allowing me to chose this location? Is this because i work for WALMART? I chose CARSTAR because the Location on 119th and black bob in Olathe. Use to be a customer of mine for INTRUSION systems. Mohammad and his staff was TOP TIER to me. Yet I was dealt the worse experience as a TECH and Adult with body repair. NEGATIVE 10

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Went to pick up vehicle. Expected to have some sort of walk through of the repairs made. Instead they just wanted me to sign paperwork saying I was satisfied with the repairs. Had to ask to see vehicle first. Seemed like that was a huge inconvenience to the staff. Immediately noticed repairs not completed satisfactory. Anyone that would have stepped back to take a look could have seen it wasn’t right. Had to reschedule time to complete work. Made me pay deductible to leave. Repairs not completed. Time will tell if they make it right. Huge inconvenience even if they do.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Carstar got us in quickly for an estimate, explained the recommendations, and completed the work with photos quickly. Thanks Carstar.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Was ready ahead of schedule! Beautiful color match. Looks great. Body lines great. Washed and everything! Pick-up was quick and efficient- simple process in and out. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Filled out earlier survey

My Experience - 5.0/5.0 -

You guys and gals never disappoint!

Likely to Recommend - 5.0/5.0 -

I have several times and I know others that echo my opinion!

Repair Quality - 5.0/5.0 -

More than just satisfied, maybe thrilled!!!! Bobby and Company inside out over delivered again!! Trust worthy, and on time .....all the time! so glad to have them near me!!!! They go above and beyond every darn time! 5 Stars 4 EVER!

Customer Service - 5.0/5.0 -

above and beyond as usual......solid people and great service!!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very happy with the job that was professional done. Thanks so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly and accommodating. Some parts were not right or damaged from the car dealership. Carstar did what I wanted. My 2018 Kia Niro looks almost like new. When the new parts arrive and are installed, I'm sure it will appear like new. I highly recommend Carstar for any auto body work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I now have the newest, best looking 2018 Kia Niro on the road (my opinion). I'm always overwhelmed with the friendliness and professionalism of the Carstar Riverside shop. Thank you for a great job done.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your work and back room staff is great! The woman at front desk is a knucklehead and not even friendly…

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0 -

My estimator was excellent, but the receptionist was ill informed and rude - I would definitely make a change there based on how good other personnel are and how good your actual work is.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Bobby got the job done just like always

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Job well done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0