CARSTAR Sterling Collision

5.0 (1,528reviews)
99%
2319 Georgetown Road,  Tilton,  IL  61833
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Shop AssistantSparkles

In operation 23 years.

We are a locally owned and operated Collision repair specialist facility. Bill and the team here focus on customer service and the highest quality repairs. Most insurers rank us 1st for quality and customer satisfaction. All the newest and greatest technology and equipment is here under one roof. We repair your vehicle to pre loss condition and communicate with you during the repair process with text, email, or even and old fashioned phone call! Tell the tow guys to tow it here and we will pay the tow, arrange a rental vhicle, and file the insurance paperwork. So Relax we will take it form here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri Closed
Sat Closed
* Holiday hours may differ.
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Email

Reviews (1,528)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before the damage. The complimentary interior and exterior detailing repeatedly exceeded expectations and was highlighted as a standout touch. Communication was a major strength, with customers appreciating frequent text and phone updates throughout the repair process. Staff professionalism, friendliness, and thoroughness in explaining repairs were widely commended. Many customers noted their vehicles were completed ahead of schedule, and several highlighted the shops willingness to go above and beyond, including assisting with insurance coordination. A few customers mentioned minor areas for improvement such as occasional delays due to parts availability and isolated cleanliness concerns, but these were consistently noted as outside the shops control or quickly resolved. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to others.
AI-Generated from reviews written in the last 12 months
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"... not cleanable. You guys really are amazing. Also, the work you guys have done to the Car is phenomenal. It looks like it did when I bought it. Really thank ..." Read more
"... accurate information so they could calculate the loss. Extremely focused on quality work and customer service. Go with confidence as this shop is incredible!" Read more
"Excellent and perfect repair. Impossible to tell if ever damaged. Repair was completed on time promised and detailed in and out, which was ..." Read more
"... repairs, and I couldn't be happier with the results! The paint job is absolutely flawless—no mismatches, no imperfections—just like new. They went above ..." Read more
"... Our car was completed earlier than anticipated and the work had the same appearance as the day we bought it, the car was even detailed inside and out and looked ..." Read more
"... favorite thing is they got it done on the 23rd and it wasnt supposed to be done until the 30th! They detailed it inside and out so when I picked ..." Read more
"Great service! Everything was done in a very timely manner and done correctly and professionally! Would 100% recommend ..." Read more
"The staff at Sterling were very professional, they finished my vehicle over a week early and it looks brand new."
"... where your car is kept gives you a sense of security. Our car was completed earlier than anticipated and the work had the same appearance as the day we bought it, ..." Read more
"Great service and workmanship, my car was done ahead of schedule and was gleaming clean when picked up! Definitely recommended and I wouldn't ..." Read more
"I was well informed thru whole process, they went above and beyond and beyond in making my truck look like ..." Read more
"CarStar did an excellent job. Their communication through the process was an added plus. The staff is friendly and very thorough in explaining ..." Read more
"They did an amazing job on my Hyundai and they always kept me updated on my car. They also noticed I believe it was my passenger side break or turn ..." Read more
"... I really appreciated the proactive communication. They kept me updated every step of the way, which made the whole process stress-free and smooth. Highly ..." Read more
"... before we picked it up. Communication was excellent, we received texts updating us of progress during repair. Excellent!" Read more

My Experience

Even though booked up with other repairs, CARSTAR was able to work my repair in while waiting for parts and was able to deliver my vehicle 8/11/26. The collision was 7/21/26.

My Experience

They did a great job, plus very friendly, professional staff

My Experience

I have had several vehicles repaired her and have always had a great experience. The staff is very friendly and the work is exceptional.

My Experience

Great people that does great business. I would recommend CARSTAR to anyone that needs their car repaired.

My Experience

I am very happy with the turn out of my ST it looks great .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great! They got it in and done way earlier than expected! Customer service was awesome, they reached out via txt with updates often as well as a phone call when they started and when it was ready for pick up! I also got a detail included, that was very much appreciated! All in all 5 stars!

My Experience

Likely to Recommend

Repair Quality

Timely updates and great repairs. They even cleaned the inside of my vehicle 🩷

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great!! Great customer service!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Highly recommend 👌

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You have left my vehicle in better quality and shape than I dropped it off. I was elated to find out it had been detailed inside and out. The workmanship is flawless. Thank you for taking such good care of my vehicle.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very good customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They treated with respect and curtsey also they doné a very good job

Likely to Recommend

Repair Quality

Very nice work real happy with work performed

Customer Service

Very polite to deal with

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience! The team was friendly, professional, and did an excellent job on my vehicle. Thank you for the great customer service and quality work!

My Experience

Our car came out great, looking new again. They cleaned and detailed it before we picked it up. Communication was excellent, we received texts updating us of progress during repair. Excellent!

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