CARSTAR Thomas Waldron Auto Body

4.8 (2,485reviews)

95%

(508) 752-7728

225b Grafton St, Worcester, MA 01604

95%

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225b Grafton St
Worcester, MA 01604

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About CARSTAR Thomas Waldron Auto Body

See Photos

225b Grafton St
Worcester, MA 01604

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 13 years.

Thomas Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.

Services

Insurance Company Assistance
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (2,485)

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Rating

1,987 Customers Rated

5 Stars

66.2% Complete

(1645)
4 Stars

8.7% Complete

(215)
3 Stars

2.1% Complete

(51)
2 Stars

1.2% Complete

(30)
1 Star

0.3% Complete

(7)
< 1 Star

1.6% Complete

(39)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, seamless repair processes, and exceptional professionalism. Repairs were frequently completed ahead of schedule, which was a recurring highlight across many reviews. The team received high marks for proactive communication, with customers appreciating regular text and phone updates throughout the repair process. Repair quality was widely celebrated, with many noting their vehicles looked brand new upon return. Complimentary desserts offered at pickup were a delightful touch frequently mentioned. A few customers noted isolated concerns such as minor paint imperfections, incomplete reassembly, or electrical issues post-repair, and some experienced slight delays. Overall, the overwhelming majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.

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Service Quality
Timeliness
Communication

"Excellent service!! Cordial, seamless and efficient. Regular progress reports. Complex repairs were completed ..." Read more

"The team has impeccable customer service as well as 5 star repair i had my other car repaired thier as well and again ..." Read more

"The repairs to the exterior were excellent and the car looks brand new. I did have some operational problems when I picked ..." Read more

"... ahead of schedule which was very nice. However the quality of the work was mediocre, there are discrepancies in the work where you can see little dents in the ..." Read more

"This shop did a great job with the repairs, but unfortunately I had to come back almost a week later to get a cable ..." Read more

"... regularly to let me know how the repair was going. They finished my car two days earlier than expected, which was fantastic. The repair job looks perfect. I am ..." Read more

"Great service. Excellent experience. AND, it was done before the date quoted. Thank you."

"The communication, and the timing was very fast on the repairs. I would 100% go again!"

"... cause I thought it would be ready to go pick up and it wasnt ready till 430 which means I used half a day for nothing and I missed my afternoon shift which cost ..." Read more

"I understand it was holiday season,, but I was happier if I could pick up my car earlier."

"... whole process from start to end was explained and daily notification on status was received. Staff experience = Excellent, everyone was polite and due diligent ..." Read more

"... start to finish, the service was spectacular. The communication was efficient and consistent, and everyone was professional and courteous. I feel valued as a customer ..." Read more

"... answered within an appropriate time and like I said, I got updates throughout the process from start to finish, which was amazing. The front desk agent, Cat, was ..." Read more

"I received text message and phone calls weekly and sometimes daily about any updates with my vehicle."

"I loved the constant updates, I always knew what was going on without having to call once. Best service I've ever experienced!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication