CARSTAR Thomas Waldron Auto Body
In operation 13 years.
Thomas Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great satisfaction
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a real job and very quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great except for my experience with enterprise, they are horrible
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Wasnât fixed properly first time it was âdoneâ There was a misaligned panel. Part was broken during reassembly. Told it was like that when it came in(it wasnât) and even if it was FIX IT. I was asked if Iâd take a hundred bucks to live with it. I said no..took two more weeks to fix. Went to pick up the 2nd time it was âdoneâ. I found a running light not working. Supposedly not their problem. âIt was like that when it came inâ (again) REALLY? Why wasnât it fixed? This isnât over.
Likely to Recommend - 0.5/5.0 -
Zero chance
Repair Quality - 0.5/5.0 -
Straight out lied to on 3 different occasions. Work not done right, I was asked if Iâd take $100 âto live with itâ said no, 2 more weeks of waiting. $180 switchback lighting element not working due to the accident. Was told âit was like that when it came in. No shit, so fix it. Am I really responsible for the inspection for what needs to be fixed? If it was like that, why wasnât I asked about it? In the end they refused to fix it, I was told a manager would call me, and he never did. I will do ALL I can to advise anyone I can to avoid this shop, including the more than 4000 employees where I work by email and message boards. Donât contact me again.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did mixed them all the damaged parts and this is more appropriate to them that they did it for us and also thanks a lots for those that they have been done for us. Thank you lots.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Hated the experience
Repair Quality - 1.0/5.0 -
Granted that my car looks good now. But I had to wait 3weeks to get my car back. This is after going back and forth with carstar because nobody even had the respect to call me with updates on to what was happening with my car. Then I was told my car would be ready twice before it was actually done, and guess what... I had to call to find that out!
Customer Service - 1.5/5.0 -
The woman who answers the phone was very apologetic and nice.