CARSTAR Thomas Waldron Auto Body
In operation 13 years.
Thomas Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They were very pleasant and helpful when we needed it, they were also very quick to keep us updated on the repair progress and had it ready for pick up several days ahead of schedule. Highly recommend the entire crew, thank you, Bob and Irene 😊👍
Likely to Recommend - 5.0/5.0 -
Very happy
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already told my coworkers how awsome this place is!!!!
Repair Quality - 5.0/5.0 -
I love this place! Everyone is very nice, they are very thorough explaining and texting the process of your car repair. Excellente!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent workmanship, teamwork and very satisfied with my vehicle being fixed.
Likely to Recommend - 5.0/5.0 -
Excellent, timely professional workmanship.
Repair Quality - 5.0/5.0 -
Very professional, timely and the car looks excellent.
Customer Service - 5.0/5.0 -
Excellent workmanship, explained everything and texted me with progress updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I understand it was holiday season,, but I was happier if I could pick up my car earlier.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car wasn’t fully repaired gave me a hard time and took to long for it to get done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I loved getting the updates on progress
Returned Clean
My Experience - 5.0/5.0 -
The repairs to the exterior were excellent and the car looks brand new. I did have some operational problems when I picked it up. The battery was dead when I came to pick it up and after it was jumped some strange messages appeared on the dash indicating systems problems. At the Honda dealer that same day for an oil change and inspection they discovered a cable on the repair side hadn’t been fully connected, which solved that problem. My suggestion is that you verify on the pickup day that the vehicle is fully operational before the customer arrives.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Your folks did a fine job repairing the body damage and it looks great but did not reconnect the electrical system properly. It resulted in the battery being drained of it power so when i came to pick it up it had to be jumped on your lot. Later that day I had taken it for an inspection and oil change and asked them to find out why I was getting a system error message on the dashboard and they discovered that a cable hadn’t been connected properly in the area of the repair. This morning the battery was dead again and it had to be jumped so I could take it back to the Honda dealer to figure out what else was done wrong that’s causing the battery to discharge overnight. This is all costing me money to correct your mistakes and takes away from the fine job that was done to repair the damage. Nick Andruzzi
Customer Service - 2.5/5.0 -
See prior comments.
My Experience - 5.0/5.0 -
I’ve heard so many amazing things about Thomas CARSTAR and now I understand why. The staff 10/10 amazing everyone I spoke to were super friendly so helpful and very knowledgeable. I had the best most smoothest experience at this body shop then I have ever had anywhere else.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleasant staff and my car looks great thanks
Likely to Recommend - 5.0/5.0 -
Did a great job
Repair Quality - 5.0/5.0 -
Very nice job car looks new again
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good