CARSTAR Troy
In operation 12 years.
When it comes to quality collision repair, there's only one name that brings both a nationally recognized reputation for customer service and neighborhood convenience - CARSTAR. At CARSTAR, you and your car are taken care of with the state-of-the-art repair services and highly personalized attention that restores your vehicle and your peace of mind. CARSTAR is the nation's largest collision repair franchise with locations across the United States and Canada*. At TROY CARSTAR, we understand that any accident, regardless of how large or small, is a very stressful event to everyone involved. We want to get your vehicle repaired and returned to you as quickly as possible, in at least the same or better condition than before the accident and for years to come. We offer the finest in collision repair and customer service and have a genuine interest in you and your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Didn't expect the clean-up you did on the whole car, inside and out! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the daily photo updates.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
New front bumper shows some scuff marks (minimal)
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My husband and I love dealing with Carstar Troy. Sandy and Sarah make each experience and contact with your dealership as pleasant as possible. We especially appreciate the attention given to our expectations and trying to dillegently to accommodate our timeline due to the fact that our vacation would begin in two days after getting our vehicle returned to us. Thank you so much!!!! Your professionalism is outstanding. P.S. Sandy tolerates so many questions and is very knowledgeable, this helps expediate the entire process. - Diana Wilkins - loyal customer :)
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The window was not put back on the vehicle correctly. I had to return the car the same day to be fixed. The next day our door handle is falling off and the window seal is not sealed correctly. Wind is blowing in while traveling. Also they left glass all over the carpet from the broken window they repaired.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair look great. I appreciated the communication, the emails, the pictures. The staff was helpful and friendly. I would recommend you to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the daily updates on my car! I appreciate the pictures and the communication from your staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
CARSTAR TROY is very friendly and helpful. Their work is fantastic. They were able to complete my car a day early. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was ready two days early. Employees were great! Car looks good. Even gave me extra touch up paint. Previous repair shops always made me wait to schedule repair and never updated me via texts or gave me touch up paint. They even washed off my rubber floor mats. Very impressed! Great job employees in Troy Ohio! Will recommend and if I need repair again will definitely use!