CARSTAR Troy
In operation 12 years.
When it comes to quality collision repair, there's only one name that brings both a nationally recognized reputation for customer service and neighborhood convenience - CARSTAR. At CARSTAR, you and your car are taken care of with the state-of-the-art repair services and highly personalized attention that restores your vehicle and your peace of mind. CARSTAR is the nation's largest collision repair franchise with locations across the United States and Canada*. At TROY CARSTAR, we understand that any accident, regardless of how large or small, is a very stressful event to everyone involved. We want to get your vehicle repaired and returned to you as quickly as possible, in at least the same or better condition than before the accident and for years to come. We offer the finest in collision repair and customer service and have a genuine interest in you and your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing customer service and the truck looks amazing.
Customer Service - 5.0/5.0 -
Excellent communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had paintless dent repair completed - look great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do excellent work
Repair Quality - 5.0/5.0 -
Car looks like nothing happened to it. Very pleased
Customer Service - 5.0/5.0 -
Carstar is very easy to work, they keep you informed on the progress of your repairs. Everything worked out fine with carstar and the insurance company so I’m happy about it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job. The customer service was great too thank you so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved the picture updates and the car looks brand new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A+ workmanship. Would definitely recommend your company to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A+ workmanship. Great service. I will recommend to others
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Prompt and the car looks wonderful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not if they're going to try what they did with fitment
Repair Quality - 0.5/5.0 -
Tried to give vehicle to me with a gap between finder and bumper and gap under headlight and bumper bigger than a # 2 pencil!!!! RIDICULOUS!!! They should have just sent pictures to insurance and told them it doesn't fit. Instead they tried to sneak it and see if i wouldn't see it!! Had to make 4 trips. One for lights not adjusted right and one not plugged in!!! Really!! Otherwise the 2nd one (oem one) fit and paint was good.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I think it looks real good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0 -
Helpful and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work that Carstar Troy did was great. They did it quickly and communicated effectively. We received pictures throughout the repair process, giving us confidence that the job was being done at a timely manner and accurately.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Overall, the staff was polite and willing to make things right, and I appreciate that. My only frustration was picking my car up and immediately noticing a primer spot left on the quarter panel. Since my car is white, it stood out right away and was the first thing I saw. I understand mistakes happen, but it was disappointing to have to schedule another trip back and spend more time waiting for something I felt should’ve been caught before delivery. I’m not upset that an issue happened — I’m more disappointed that it wasn’t fully finished before I picked it up. Hoping the return visit gets everything taken care of.