CARSTAR Universal Body Shop and Collision

4.9 (715reviews)
98%
5361 Buford Hwy NE,  Doraville,  GA  30340
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Shop AssistantSparkles

In operation 16 years.

CARSTAR Universal Body Shop and Collision was founded in 1994 it has since relocated to its current facility since 2010. With the goal of establishing a body shop in our community that would provide complete service at a great price without sacrificing excellent workmanship, quality product and a speedy delivery. We strive for perfection and have completed some of the most rigorous training in the industry to make sure we are repairing the vehicle like the OEM manufacturers say they should be fixed. We stand behind our knowledge and our repairs for the life of the car. We will work with all insurance companies. We employ highly skilled professionals that are expert automotive technicians. Our attention to detail combined with current and state-of-the-art equipment speeds up the repair process and provides you with the best quality work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia

Reviews (715)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, keeping customers informed at every stage via calls and texts. Timeliness is a standout strength, with numerous vehicles completed ahead of schedule. Customers highlight the friendly, professional, and courteous atmosphere, making stressful repair situations feel seamless and convenient. A few customers noted areas for improvement, including occasional delays beyond estimated timelines, cleanliness of vehicles upon return, and ensuring all repair items are fully addressed before delivery.
Select to learn more
"Excellent work! They kept me informed about my car's progress every step of the way, right up until ..." Read more
"They did an amazing job on my vehicle looks brand new. Im a happy camper now 😃"
"... handled the rest. I was blown away by their work and my car looks good as new and I am truly satisfied" Read more
"Repair work was excellent, it was done quicker completed faster than the estimate, and the manager kept up ..." Read more
"Absolutely satisfied They went above and beyond."
"The car was ready a week earlier than estimated"
"Great staff. Work was done very well and finished faster than estimated. Could not have more pleased."
"Ready a week earlier than initial estimate."
"Fast repair. Dropped it off 9725 and repair was done 917."
"Quick, easy and polite! Car was finished ahead of schedule and they worked directly with my insurance company."
"... repairs completed before to originally projected date, provided updates and communication regularly, and provided excellent customer service. I will definitely use ..." Read more
"... super convenient and the quality of work is top tier. They let me know the status throughout the completion of work. Would recommend to anyone to have car worked ..." Read more
"... friendly and helpful with the repair of my vehicle, keeping me up to date frequently on the status." Read more
"No updates were sent via text nor did we receive calls about updates"
"Great communication and lets the customer know in detail the process. Friendly and well knowledgeable on the ..." Read more

My Experience

They keep in touch and let you know the process and how it's going which was wonderful! Very nice and kind people!

Likely to Recommend

Repair Quality

They were wonderful and kept me informed and I picked up my car it was so beautiful! Great guys

Customer Service

Returned Clean

My Experience

Repairs seem to be perfect and the car is in great shape. Thanks for taking care of it!

Likely to Recommend

Repair Quality

Car is returned after work good as new.

Customer Service

I was kept up to date on repairs and any conversations were professional and informative.

Returned Clean

Likely to Recommend

Repair Quality

They did a perfect job and returned my car in a perfect condition

Customer Service

Returned Clean

My Experience

Employees were super nice and helpful at every step. They communicated so well and took time to clearly explain everything.

My Experience

Great staff. Work was done very well and finished faster than estimated. Could not have more pleased.

My Experience

Great job!

Likely to Recommend

Repair Quality

Excellent work! They kept me informed about my car's progress every step of the way, right up until delivery. Plus, they guarantee their work for life! Excellent customer service! 👏🏼

Customer Service

They kept me informed about my car's progress every step of the way, right up until delivery. Plus, they guarantee their work for life! Excellent customer service! 👏🏼

Returned Clean

Likely to Recommend

Repair Quality

It was expensive.

Customer Service

Rory was great!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did an amazing job on my vehicle looks brand new. I’m a happy camper now 😃

Customer Service

Returned Clean

Likely to Recommend

I will definitely recommend CARSTAR Universal to friends and family.

Repair Quality

Service was excellent and the car was ready within the expected time frame.

Customer Service

Rory was knowledgeable and was prompt in answering all of my questions.

Returned Clean

Likely to Recommend

Repair Quality

Excellent work.

Customer Service

Rory was very helpful

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amazing job! Always Thank you!

Likely to Recommend

Repair Quality

I brought my car in through a car insurance claim because my vehicle had some injuries to it. I am completely satisfied with the job well done on my vehicle! You can’t even tell there was any damage & I recommend this company to anybody needing body work done. Big thanks to Rory for the excellent customer service provided when I first stepped in & throughout the process. Also to Allan & his dad for do an amazing job on the repairs! Thank yall so much!!!

Customer Service

I brought my car in through a car insurance claim because my vehicle had some injuries to it. I am completely satisfied with the job well done on my vehicle! You can’t even tell there was any damage & I recommend this company to anybody needing body work done. Big thanks to Rory for the excellent customer service provided when I first stepped in & throughout the process. Also to Allan & his dad for do an amazing job on the repairs! Thank yall so much!!!

Returned Clean

Translated from Spanish by Carwise
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My Experience

Exselente trabago

Likely to Recommend

Familiar

Repair Quality

Perfento

Customer Service

Perfento

Returned Clean

Likely to Recommend

I would give it an 11 if I could. This is te 2nd time I have used this store's service, and both tims the service has been excellent.

Repair Quality

Repair work was excellent, it was done quicker (completed faster than the estimate), and the manager kept up fully updated every step of the way. Could not ask for more.

Customer Service

See above answer, Superb.

Returned Clean

Likely to Recommend

Repair Quality

I had a fantastic experience with CarStar. Rory was incredibly communicative and kept me informed every step of the way. Would definitely recommend.

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

CarStar on Buford Hwy does exceptional work and with great turn around times. Everyone on staff has been extremely friendly and helpful in freaking with insurance and a stressful situation.10/10

Customer Service

Returned Clean

My Experience

Did great job with the repairs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean