CARSTAR Universal Body Shop of Decatur

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No problem at all

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Nearby location, communication, customer service and quality workmanship were very impressive

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Interactions with Erin, Reggie and Christy was always friendly and informative

My Experience - 0.0/5.0 -

Overall I was satisfied with the delivery but there was an issue which I reported to Reggie with the stripe on the driver side. Reggie was apologetic and did let me know that he would order the part and let me know once the received. 15 minutes will be needed to complete the repair. Thanks

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Body work to replace damaged bumper was good but the like of detail to ensure that the stripe was replaced that was removed will not allow me to rate them higher at his time. Plus my battery is completely dead on my car now and it wasn't when I dropped it off.

Customer Service - 4.0/5.0 -

no comment

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All the staff are amazing. Constant updates by text on their app, So we always knew what was happening. The work was done so professionally we are very pleased this body shop was recommended. This will be our go to place for any future body work at very reasonable pricing. Thank you Carstar!

My Experience - 5.0/5.0 -

Reggie was excellent with handling my issue. Communication was fantastic. The car was finished before the date expected and the car looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Reggie and his staff are great. Awesome customer service. Went over my repair thoroughly and gave me a fair price. If I am ever in need of autobody work in the future I will definitely give them my business

Customer Service - 5.0/5.0 -

Great communication throughout the whole process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your professionalism the attention to detail was just Awesome. A very good job putting my Grand Highlander back together. Kudos from the top to bottom. I will not have a problem referring to your shop.

Likely to Recommend - 5.0/5.0 -

Wouldn't hesitate to refer anyone.

Repair Quality - 5.0/5.0 -

Very professional paid attention to detail my repair was Awesome and I would refer anyone to Car Star Universal

Customer Service - 5.0/5.0 -

Very respectful and courteous I was quite comfortable.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

Excellent Service

Customer Service - 5.0/5.0 -

Excellent Service keep up the good work.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

Everything seems to be okay

Customer Service - 2.5/5.0 -

Initial interaction was good. When I came to pick up my car the young lady was more focused on what she was ordering for lunch. Left a message afterwards with a concern and never heard back from anyone.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for your professional , prompt service. The staff is friendly and responsive. My Honda looks like new again and then the bonus wash. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional prompt service at this location in Decatur Ga.

Customer Service - 5.0/5.0 -

Thank you all so much

Returned Clean

My Experience - 5.0/5.0 -

I had a great experience. Everyone was friendly and informative.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Have used them in the past and will continue to be our preference.

Repair Quality - 5.0/5.0 -

Their staff is very chill & always has worked hard on our cars. With warranty and just their work ethic, you can always let them know if you need anything fixed or touched up!

Customer Service - 5.0/5.0 -

Staff is always respectful and kind! Works with clients to get things right!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with CARSTAR Universal Body Shop of Decatur. From start to finish, the staff was professional, friendly, and easy to work with. They kept me informed throughout the entire repair process with consistent updates, which gave me peace of mind and made the experience much less stressful. The communication was excellent, and I always knew the status of my vehicle. The repair work was completed professionally, and the customer service exceeded my expectations. I highly recommend them to anyone looking for a reliable and trustworthy body shop. Thank you to the entire team for making the process so smooth!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The communication was open and upfront. They made me feel comfortable. They updated me about my repairs. Great customer service. Cost friendly I appreciate the staff

Likely to Recommend - 5.0/5.0 -

I did

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean