CARSTAR Ventura's

5.0 (2,928reviews)
99%
5665 Lake Ave,  Orchard Park,  NY  14127
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Shop AssistantSparkles

36 years at this location.

At Ventura's CARSTAR Collision, we do everything we can to make the repair experience stress free. Our focus is getting your car and your life back in order as soon as possible. We don't just repair your vehicle quickly, we repair it right. Having expert technicians working with the best equipment in our body shop helps us make sure of that. Our Customer Satisfaction Index (CSI) rating is 98.9%—the highest in the auto body repair industry. As a leader in customer satisfaction, Ventura's CARSTAR Collision focuses on superior service. Our technicians are I-CAR Gold and ASE-certified, which enables our auto body shop to perform high-quality repairs every time. We also offer auto body service on every make and model of vehicle. With our solid expertise in collision repairs, you can depend on high-quality results. We are proud of our team, workmanship & our ability to have served our community since 1976. Customers receive a limited lifetime warranty at Ventura's CARSTAR Collision.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,928)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding repairs, and excellent communication throughout the repair process. Many highlight the professionalism, friendliness, and attentiveness of the front office staff, noting they felt informed and at ease every step of the way. Repair quality receives high marks, with numerous customers noting their vehicles looked brand new upon return, often with a complimentary interior and exterior detail that exceeded expectations. Timeliness is frequently commended, with many vehicles completed ahead of schedule. Customers also appreciate the shops transparency, proactive updates via calls and texts, and willingness to address any concerns promptly. A strong base of loyal, repeat customers reflects deep trust in the shop. A small number of customers noted delays due to parts availability or expressed a desire for faster turnaround, as mentioned directly in their feedback.
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"Service at Ventura's has been nothing less than exceptional from start of collision repair to completion! The owners are professional, respectful ..." Read more
"Repair was done exceptionally, couldn't tell it was ever damaged."
"... with me anytime there was an update with my car. My car came out showroom new and even with my eyes 2 away from area dent was I can not find where it was. ..." Read more
"Love this place!!! Awesome work and service. Great place to take your business. We travel far to stay loyal to this place."
"Repair was of the best quality and staff were very professional and knowledgeable"
"Repairs were done faster than expected and at great quality. Team communicated every step very clearly and on ..." Read more
"... car and even though it was the Christmas holiday, they finished earlier than projected and on budget! Thank you!!" Read more
"... repair technicians. Great attention to detail and finished the repair a day earlier than the estimate." Read more
"Our vehicle was completed sooner than I had anticipated."
"The repair was expertly done and completed ahead of schedule."
"Great customer service, communication was great whether phone calls, text or emails. Work was done promptly and I knew where my vehicle ..." Read more
"Excellent customer service from the first call through to picking up my repaired vehicle."
"Excellent communication right from the start! They called and texted throughout the process of repairing my car and even though it was the Christmas holiday, they ..." Read more
"... were done faster than expected and at great quality. Team communicated every step very clearly and on time" Read more
"Great family owned facility. Communication was top notch. Fast and high quality workmanship. Highly recommended!"

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Have recommended them before to friends and family

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Staff is very friendly, professional and helpful. Work is 100% perfect and reasonable. Ladies who run the office extremely kind and helpful, even arrange your rental car and have them meet you there the day you drop your car off for repairs.

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Excellent work

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Bonnie and the staff are great to work with!

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Absolutely! Was recommended to me and I was completely satisfied and would recommend and pass along as a great place and great people

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The Ventura family is absolutely wonderful!! Most sincerely friendly and courteous customer service ever!! I highly recommend them! They kept me up to date along the way and were done with my repairs very timely. I appreciate them under the circumstances of vehicle repairs and would definitely come back!!

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Highly satisfied highly recommend!! The Ventura family was so very friendly and courteous and kept me posted on updates and status along the way, very sincere and caring and would definitely come back for any future needs.

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Received car back a week early. Ventura did a fantastic job of fixing my car. Thank you

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I received my car back a week early. Ventura did a fantastic job of fixing my car. Thank you

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Your repairman did a great job. Looks brand new. Thank you. Also a big thanks for cleaning and vacuuming the inside.

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Both of your office estimaters were pleasant and knowledgeable. Thank you.

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We are so happy satisfied the work you all did on my car it looks like a brand new car10

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We want to thank you all the service work done in my car the car looks like brand new

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Great customer service, timely, supportive, and excellent quality work. My car was clean when I picked it up, they worked around my crazy schedule and was ready when I returned from my trip to pick up.

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Great communication and friendly service And the collision work was very detailed

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Bonnie and Dave know how to treat customers

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Best Setvice

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Looks brand new

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Amazing. Super fast to get me in and kept me informed every step of the way