CARSTAR Ventura's

5.0 (2,933reviews)
99%
5665 Lake Ave,  Orchard Park,  NY  14127
Bot
Shop AssistantSparkles

36 years at this location.

At Ventura's CARSTAR Collision, we do everything we can to make the repair experience stress free. Our focus is getting your car and your life back in order as soon as possible. We don't just repair your vehicle quickly, we repair it right. Having expert technicians working with the best equipment in our body shop helps us make sure of that. Our Customer Satisfaction Index (CSI) rating is 98.9%—the highest in the auto body repair industry. As a leader in customer satisfaction, Ventura's CARSTAR Collision focuses on superior service. Our technicians are I-CAR Gold and ASE-certified, which enables our auto body shop to perform high-quality repairs every time. We also offer auto body service on every make and model of vehicle. With our solid expertise in collision repairs, you can depend on high-quality results. We are proud of our team, workmanship & our ability to have served our community since 1976. Customers receive a limited lifetime warranty at Ventura's CARSTAR Collision.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,933)

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100%

Repair Quality

Service at Ventura's has been nothing less than exceptional from start of collision repair to completion! The owners are professional, respectful and friendly. The office and waiting area was clean. I was kept up-to-date on repairs as they were being completed via phone and/or text. I have used Ventura's in the past and will continue to highly recommend them!

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They did a great job, prices was painless. We were kept well-informed, and Bonnie is the best!

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Looks great!

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Bonnie is awesome. So patient, kind, flexible.

Returned Clean

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Absolutely. Great service and excellent repair work

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My Experience

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definately recommend

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excellent job and i really lived the detailing , cleaning of car , what a nice surprise

Customer Service

Returned Clean

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This is actually our third repair with Ventura's on three different vehicles. We will always bring our vehicles to this repair shop should their be a need. Ventura's Carstar makes the whole repair process easy and less stressful. They handle all interaction with the insurance companies after the claim is made, what a relief!

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Excellent customer service from the first call to the pick up of the vehicle.

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Excellent customer service from the first call through to picking up my repaired vehicle.

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All went well. Great customer service!

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Staff was kind and very helpful.

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Ventura’s was highly recommended to me and I will be doing the same!

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Bonnie is a professional, exceptional employee who put me at ease when answering all my questions for my vehicle’s repairs .

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Amazing service from beginning to end! Courtious, professional & excellent body work!

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Amazing service from beginning to end! Courtious, professional & excellent body work!

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They did a wonderful job

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Weekly updates pleasant helpful with paperwork

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The job took longer than expected but the car was in excellent condition when they returned it to me. I should have given them a 10 on the question.

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It took much longer than I was prepared for.

Customer Service

The woman I worked with was Bonnie. She was always available when I called.

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I have worked in the insurance industry for over 40 years in both auto claims and sales. I have referred claimants, policyholders, and personal friends to Ventura’s. Highly recommended! I had to use them myself on a few occasions they have NEVER DISAPPOINTED me! Dave, Bonnie and Sam are excellent.

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It is always a pleasure having work done at Ventura's. The work is always high quality and the staff are kind and professional.

Customer Service

Returned Clean