CARSTAR Ventura's

5.0 (2,934reviews)
99%
5665 Lake Ave,  Orchard Park,  NY  14127
Bot
Shop AssistantSparkles

36 years at this location.

At Ventura's CARSTAR Collision, we do everything we can to make the repair experience stress free. Our focus is getting your car and your life back in order as soon as possible. We don't just repair your vehicle quickly, we repair it right. Having expert technicians working with the best equipment in our body shop helps us make sure of that. Our Customer Satisfaction Index (CSI) rating is 98.9%—the highest in the auto body repair industry. As a leader in customer satisfaction, Ventura's CARSTAR Collision focuses on superior service. Our technicians are I-CAR Gold and ASE-certified, which enables our auto body shop to perform high-quality repairs every time. We also offer auto body service on every make and model of vehicle. With our solid expertise in collision repairs, you can depend on high-quality results. We are proud of our team, workmanship & our ability to have served our community since 1976. Customers receive a limited lifetime warranty at Ventura's CARSTAR Collision.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,934)

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Repair Quality

It is always a pleasure having work done at Ventura's. The work is always high quality and the staff are kind and professional.

Customer Service

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Repair Quality

They made everything so quick and easy! Work was very well done and car came back way cleaner than it went in....inside and out! Bonnie is a gem! She gets and keeps things rolling along seamlessly and does it all with a smile! Thank you all.

Customer Service

Did not meet any of the repair shop personnel but they did a super job. Very happy. Customer service/Bonnie, as previously stated, was wonderful, personable and they would be hard pressed to replace her!

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My Experience

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Customer Service

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This whole experience was very easy and smooth.

Repair Quality

When I first went to pick up my car, the paint was not blended well and it did not match well. I let them know my thoughts and they said they would fix it. When I came back and picked it up the second time, they looked amazing. Very satisfied.

Customer Service

Bonnie was very easy to work with and always took care of any issues that I had when I called

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They made the whole process very easy.

Repair Quality

Customer Service

Bonnie was very pleasant and helpful. She answered all my questions right away and put me at ease.

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Repair Quality

I always received excellent service at Ventura’s

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Customer Service

Quality work. Very knowledgeable and professional staff

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Courteous, friendly and professional. What more could you ask for?

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Repair Quality

Samantha, Bonnie, and David were absolutely outstanding. From the moment I arrived until everything was completed, they made the entire experience seamless, welcoming, and stress-free. Their professionalism, kindness, and willingness to help went far beyond my expectations. It’s rare to come across a team that truly cares about people the way they do, and it showed in every interaction. They were friendly, knowledgeable, patient, and genuinely invested in making sure everything went perfectly. Because of Samantha, Bonnie, David, and the rest of their incredible team, my experience was nothing short of exceptional from start to finish. They set the standard for what great customer service should be. I cannot thank them enough and would highly recommend them to anyone. Truly a five-star experience in every way. Thank you all for such an amazing job!

Customer Service

Outstanding customer service!

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Sam and Bonnie are so helpful!

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Amazing as always!

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Definitely. Already told family and friends.

Repair Quality

Yes, once again they did a great job. Will recommend to family and friends.

Customer Service

Bonnie is great and knowledgeable. Love her ❤️

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Already have recommended them!

Repair Quality

Very satisfied with the quality of the car repair

Customer Service

Only wish the scale could go above 10. Customer Service was outstanding. They handled everything professionally and efficiently. This made all the difference.

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Likely to Recommend

Repair Quality

I had to take it back because the turn signal didn’t work but they fixed it. I had to pay 750 plus 500 deductible for an iner fender that I didn’t understand? But the people were friendly and nice. I only used the rental car for a short period of time because we purchased a third vehicle to drive. I would recommend them and Travelers very highly

Customer Service

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Repair Quality

Looks like new

Customer Service

Regular updates

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I have utilized this shop in the past and will continue to do so in the future if ever need be!

Repair Quality

The car required significant repairs and I am very please with the work completed and effort made to restore my car!

Customer Service

Shop personnel were always polite, professional and very accommodating to me, answered all my questions and assured me my car would be taken care of!

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