CARSTAR Ventura's

5.0 (2,941reviews)
99%
5665 Lake Ave,  Orchard Park,  NY  14127
Bot
Shop AssistantSparkles

36 years at this location.

At Ventura's CARSTAR Collision, we do everything we can to make the repair experience stress free. Our focus is getting your car and your life back in order as soon as possible. We don't just repair your vehicle quickly, we repair it right. Having expert technicians working with the best equipment in our body shop helps us make sure of that. Our Customer Satisfaction Index (CSI) rating is 98.9%—the highest in the auto body repair industry. As a leader in customer satisfaction, Ventura's CARSTAR Collision focuses on superior service. Our technicians are I-CAR Gold and ASE-certified, which enables our auto body shop to perform high-quality repairs every time. We also offer auto body service on every make and model of vehicle. With our solid expertise in collision repairs, you can depend on high-quality results. We are proud of our team, workmanship & our ability to have served our community since 1976. Customers receive a limited lifetime warranty at Ventura's CARSTAR Collision.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:00 pm
Tue 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thu 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,941)

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Anyone who asks I will refer to venturas

Repair Quality

Please refer to my previous comment. Car was showroom condition

Customer Service

Carstar blew away my expectations. Every single employee I came in contact with was extremely friendly/ supportive and it felt genuine. Not forced. They kept the lines of communication up with me anytime there was an update with my car. My car came out showroom new and even with my eyes 2” away from area dent was I can not find where it was. Their shop is spotless and you can tell they take pride in the company. Hell, even when picking up the car I was trying to get myself a complimentary coffee in the lobby and one of the owners must of overheard my looking for a coffee lid. He went and found one for me. This is the level of customer service you will find here. I hope I don’t need collision work in the future. But if I do. It’s Venturas CarStar 100% of the time. Don’t even have to think about it.

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There is marks/scratches on my drivers door from them tagging it for # of dents. Bonnie has Ben great about it and they will get a look at it when I take it back to them

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Amazing facility and people My car looks great

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Very likely would tell others to go there.

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Great job on the repair. Very pleased

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The work was great and it was fine in a reasonable amount of time. They kept me apprised of things they found as they got further into the car that the insurance didn’t find initially.

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Excellent work and service. I would recommend them to anyone.

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Our family has always been satisfied with repair work you have done on our prior vehicles.

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Since my wife is recuperating in a nursing home and I’m sidelined in the hospital my children have been taken care of everything while we’re unable to. They reported everything was done well and I was a thank you for helping it all go smoothly. A special shout out to Bonnie. She handled everything perfectly and cordially.

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They were nice, professional, helpful & courteous! 100% would recommend for future work

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Very professional and courteous. And workmanship was great quality

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Would highly recommend this family run business! Great service top to bottom!

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Great family owned business. Excellent service. I highly recommend.

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Very happy with the result.

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Bonnie was amazing to work with.

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We only use Ventura's for body work, have done so a few times now for both of our vehicles, and will continue to, should the need arise.

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The quality of the repair work on our vehicle was outstanding!

Customer Service

Customer service was excellent! Work was started within a couple days of our car being towed to the shop.

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No problems. The car looks grest

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Very good communication. Pleasant to work with.

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