CARSTAR West Seneca
In operation 14 years.
Our vision and mission is to provide the highest level of excellence in all of our work, repairs, and interactions. We strive to achieve and maintain a level of service that guarantees the highest customer satisfaction. It is our goal to provide our customers with the best possible collision repair service, to ensure a smooth, honest, & efficient repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Didn't update me enough. Severe lack of communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never in their wildest dreams would I recommend this shop. So much so I’m changing my commute home from work so I don’t ever have to pass this business again
Repair Quality - 0.5/5.0 -
Would not recommend this shop ever again, brought in for a fender repair. They repaired that fender but they damaged the rest of my vehicle during the repair process, told me the car was getting a respray due to the amount of damage. They have the car for a week to repair, I look over car and scratches are still present, clear coat on fender bubbled, scratches on glass and door handles, no description of work that was done post initial repair. Gaslit and told my scratches were not from them and that the owner didn’t agree with the other employees who claimed responsibility. Pulling tooth and nail to get scratched glass replaced among others. Would highly not recommend this place if it were the only certified body shop within 500 miles, I’d drive or tow my car 501 miles away.
Customer Service - 0.5/5.0 -
Absolutely terrible, the manager insisted the damage was due to me taking the car through automatic car washes, of which I only have been through touchless where there is no brush making contact with the body. Also was told my glass scratches are from my snow brush during this winter
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
I am so satisfied with the work you did on my car. It looks perfect.
Customer Service - 5.0/5.0 -
Customer service was great. Couldn't have asked for more.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding job. Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
There is no question I would recommend carstar
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very respectful ,professional and courteous
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I am very dissatisfied with my experience. After already paying my deductible and having my car repaired, I was informed by a sales representative, Brandy, that I would need to pay $3,087 upfront, with no option for partial payment. This created a significant financial burden and negatively impacted my transportation situation. Later, I was told the amount was actually $2,087, which added confusion and frustration. When I explained that I could not afford to pay the amount in full, I was not offered any solutions or alternatives. Instead, I felt I was being lectured about my spending, which was unprofessional and unhelpful. While I appreciate that the repairs were completed, the lack of clear communication, flexibility, and customer support made this a very disappointing experience overall.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very pleasant & helpful & liked texted messages for updates. Thank you
Customer Service - 5.0/5.0 -
Service & daily updates were great. Thank you
Likely to Recommend - 5.0/5.0 -
I have used them for a previous car I owned and, I would use them again, hopefully I won't need to.
Repair Quality - 5.0/5.0 -
The level of communication for repairs between phone calls or text messages was fantastic. They fixed my damaged car and it looks great.
Customer Service - 5.0/5.0 -
No issues
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
I was highly satisfied with the body repair, but the lack of communication on CARSTAR's part was bad. They told me that after the car was disassembled that they would call within 24 to 48 hours to let me know if there was any additional damage and they failed to do so before doubling the estimate and finishing the job.
Customer Service - 3.5/5.0 -
I was highly satisfied with the body repair, but the lack of communication on CARSTAR's part was bad. They told me that after the car was disassembled that they would call within 24 to 48 hours to let me know if there was any additional damage and they failed to do so before doubling the estimate and finishing the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got my truck in and out before the time frame they gave me
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good. My car looks great. The Enterprise Car Rental went out of their way to service me no problem at all
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service! My Estimator Brandi was very transparent and communicative.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend carstar to family and friends!!
Repair Quality - 5.0/5.0 -
I was very satisfied with the repairs done on my vehicle!
Customer Service - 5.0/5.0 -
Everyone I came in contact with at CarStar was wonderful! They were professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding customer service by manager and Sara Pilarski in a tough situation for me!! 5 out of 5 stars highly recommend this location.
Customer Service - 5.0/5.0 -
Outstanding customer service by Manager and Sara Pilarski especially! 5 out of 5 stars would highly recommend this location!