CARSTAR Westside Collision

4.7 (425reviews)
95%
801 West Avenue K,  Lancaster,  CA  93534
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Shop AssistantSparkles

In operation 26 years, 7 years at this location.

RELAX WE WILL TAKE IT FROM HERE! CARSTAR Westside Collision takes over the load to get you back on the road. An accident is more than just a temporary calamity. In fact, the initial damage, trauma, and injury of an accident can sometimes seem almost insignificant in comparison with the daunting task of getting things back to the way they were before it all happened. From the moment you call or come in, we take that load off your back. Contacting insurance companies, providing estimates, facilitating the necessary appointments with adjusters, arranging and providing alternate transportation, even calling friends and loved ones to let them know youโ€™re safe. At CARSTAR Westside Collision, youโ€™re more than just another repair. At CARSTAR Westside Collision you are a valued member of the High Desert Community, and here, that makes you family.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (425)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting excellent repairs that make vehicles look brand new. Communication stands out as a major strength, with customers appreciating regular updates via text and calls throughout the repair process. The staff receives high marks for being professional, friendly, and courteous. Timeliness is generally strong, with many repairs completed on schedule or even ahead of time. However, some customers experienced communication gaps and had to follow up on repair status. A few instances required vehicles to be returned for minor adjustments, and one customer reported significant quality issues with improper fitting parts.
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"Car star Westside repair shop was the best service I ever received friendly and on time beautiful results ..." Read more
"Excellent service from the staff."
"They did a great job. My car looks like the accident never happened. I am very pleased with the results."
"They did excellent job on my Lexus NX 300"
"... like s I'm totally mad about this, is ridiculous This is the shittiest work I've ever seen done, and I've been in like 9 car accidents. This is unacceptable, ..." Read more
"It was done before the estimated time"
"Repairs completed ahead of schedule."
"My vehicle was ready for pick up the exact day. They said it would be done."
"Two days ahead of schedule"
"Finished the job early."
"Great communication and timing from the crew at Carstar Westside Collision Center."
"They kept me in the loop via email every step of the way."
"They were great and kept me updated throughout the process"
"Didn't call me one time !!"
"Texts and calls updating very helpful"

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Customer Service

Returned Clean

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Repair Quality

Excellent professional work. Kept me updated on my truck you need to have more people like the ones there at Carstar Lancaster Erica and the mechanic I for got his name but both were excellent

Customer Service

My Experience

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Returned Clean

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Repair Quality

Great service. Fast repairs. No issues.

Customer Service

Service was great

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Repair Quality

Very friendly and kind.

Customer Service

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This.was my second car i had repaired here.

Repair Quality

It looked really good.

Customer Service

It looks.just the same as before the accident.

Returned Clean

My Experience

My Experience

Great communication and timing from the crew at Carstar Westside Collision Center.

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Repair Quality

Excellent service from the staff.

Customer Service

Services were excellent.

Returned Clean

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Customer Service

Greg Mellkonian was amazing. Super to work with easy to get what I needed kept me informed all the time on the progress. Be nice to have someone like that work for me.

Returned Clean

My Experience

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Customer Service

Great People

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They were business friendly and had my car back to me like what was spoken. Thank you ๐Ÿ˜Š

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Perfect

Customer Service

Perfect

My Experience

Nice people and great job

My Experience

Just. Thank you,

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Customer Service

My Experience

Thank you for keeping me updated and meeting the schedule.